Bob Keissami | Page 6

Bait and switch Got an offer of 207 per month on a 36 month lease for a RAV4 from the Internet salesman. Arrived 30 minutes later to find out that they sold their la Got an offer of 207 per month on a 36 month lease for a RAV4 from the Internet salesman. Arrived 30 minutes later to find out that they sold their last FWD model a few minutes ago. Offered an AWD drive for 242 per month for 24 months with same down payment. Not that stupid.... More

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Car Lease This is my 9th Toyota lease. Two I believe through this dealership. All I can say honestly was that my recent car lease on Dec 12, 2014 went great. This is my 9th Toyota lease. Two I believe through this dealership. All I can say honestly was that my recent car lease on Dec 12, 2014 went great. The two individuals I dealt with were very professional and courteous. They accomplished getting the best deal for me for a second time in three years. The Sales Professional contacted me a few times to come on in and see what they could do for me. I wasn't sure I wanted to trade in my existing lease for another lease so soon, but when the Sales Manager also contacted me, I thought I would give it a shot. Nothing to lose at this point. I was happy with my existing lease and no need to turn it in at this time. But I received such a good deal I think, I could not and would not pass the opportunity up. I can't say enough of how decent Don Smith, my Sales Professional treated me. The Sales Manager as well. I will continue to deal with this dealership and see them again in three years. More

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Go to Northbrook Toyota instead Pleasant enough until you decide you're interested. Negotiations are extremely high pressure, no budging off price and they try to inflate the price Pleasant enough until you decide you're interested. Negotiations are extremely high pressure, no budging off price and they try to inflate the price with a lot of add ons. Beware they don't do their own paperwork; they outsource it to a third party so you have to give a lot of personal information and money that isn't necessary with other dealerships who do their own. We went to Northbrook Toyota and got a great car at a fantastic price from a wonderful sales guy. Financing was a breeze. They even repaired two dents in the car at their expense. Picked up the car two weeks later because they wanted to make sure the car was perfect, and drove off. We love the car, the deal we got, and their customer service. More

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Worst Experience I bought a 2011 Toyota camry form Elgin Toyota delaer. When I test drive the vehicle it was good and there was no Noise in the Tyres. So I decided to I bought a 2011 Toyota camry form Elgin Toyota delaer. When I test drive the vehicle it was good and there was no Noise in the Tyres. So I decided to take the car. For delivering the Car , they took almost two hours and when i started driving back to my place with the new car, I observed noise coming from the Front Tyres. When I went back and asked them, they told me that their Service center is closed and they issued me ticket saying that the issue was with the Balancing of Tyres. Also they asked me to take it to any of the Auto center and they will servic e t for 10$. I agreed to them and drove back to my place. When I showed the Car in couple of Auto centers, they told me that the issue is not with the balancing and the issue is that the tyres are not rotating round and the tires need to be replaced .Also, they told me that there are 4 different brand of tyres on the car which we didnt observed. I informed the same to the dealer guys and they told me that they are not responsible for the noise. I got irritated and thought that nobody else should not feel the worst experience as I had. More

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Great Experience I bought Toyota RAV4 2014 with this dealership and everyone involved with my buying a car experience was great. I highly recommend to work with Don Sm I bought Toyota RAV4 2014 with this dealership and everyone involved with my buying a car experience was great. I highly recommend to work with Don Smith. He was very professional and great to work with. More

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New car owner pleased by prices and professionalism Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensi Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensive research into prices for this model locally and nearby states and found that Elgin Toyota of Illinois had the best prices. We exchanged many emails and phone calls with the internet sales staff prior to even visiting the dealership and they were courteous, prompt, and patient. We corresponded with Erica primarily and briefly with Nancy when Erica was off. The local dealers had suggested that there might be very limited inventory of the Corolla at the internet price that we were quoted. We decided to make the two-plus-hour trip understanding fully that we might come home empty-handed. At Elgin Toyota, we met Marlon Poole, the sale manager. Not only did Elgin have the Corolla that we wanted, but they also honored the price that they quoted. We did not need to go through the negotiation process at all because all of the email correspondence was kept on the computer. Marlon took his time to explain everything to me and made the buying experience truly wonderful. Let me list some of the things he did: He helped me decide on the color of the car by telling me about how the Slate Metallic color would have a higher projected resell value than Brown Sugar, the other color that interested me. We had been trying to decide between purchasing and leasing the car. Marlon comprehensively walked through the math with us and helped us decide on purchasing the car. After deciding to purchase the car, the dealership cleaned the car, but upon inspection I found that a small part of the car wasn't completely clean and needed some buffing. When I let Marlon know, he immediately went back inside, found a microfiber cloth, and started buffing the car (and in fact found spots that I hadn't even noticed). He also advised me to use microfiber cloths along with other useful information about how to keep the car well-maintained. One thing I really appreciated was that Marlon told us at every step what he was doing and what it meant, which made the process feel transparent. He was also very friendly, personable, and dedicated to making our experience as comfortable as possible. Later, we met with the Finance Manager, and because we had done our homework and worked with other Elgin Toyota employees like Erica and Marlon so closely, we were able to quickly wrap up the purchase with financing. Again, the finances were made very clear. In the end, I drove off the lot with a new Toyota Corolla LE, along with Toyota’s standard 2 years of free maintenance, and also a guarantee from Elgin that the first time I get a dent or ding on my car, they will fix it free of charge. All in all, I had a great experience buying the car; as Elgin Toyota is upgrading to a new location soon, I can only imagine that their inventory and service will be expanded. Summary: Prices: 5/5 - Outcompeted local dealers without hassle. To be fair, we had already done a great deal of homework with internet salespeople, so your experience may vary. Service: 5/5 - Everyone we interacted with was professional, was friendly, and communicated with clarity. Car Condition: 4/5 - I don't actually really have any reason not to give this 5/5 but I just feel weird putting 5/5 all the time. I would recommend Elgin Toyota to friends and family. More

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Buying new 2014 Sienna Started looking for new 2014 Toyota Sienna on Memorial Day. After visiting and driving a Dodge Caravan, my wife and I realized what a great mini van t Started looking for new 2014 Toyota Sienna on Memorial Day. After visiting and driving a Dodge Caravan, my wife and I realized what a great mini van the Sienna is. Arlington Toyota was very helpful and gave us a very good price but we wanted to check out a few more dealers. Grossinger Toyota lured us in with an internet price that they would not honor. We visited Bredemann Toyota the next day and sales man and price were very honest. We called Elgin Toyota from Bredemann and talked with internet manager Bob Keissmi. Bob told us that Bredemann was giving us a great price and we should buy it there. That night we received a call from Classic Toyota in Waukegan and sales man stated that he could beat Bredemann's price by $500. We left our house in pouring rain and drove 40 miles to Classic to be told that they could only match Bredemann's deal. Again we left Classic and drove to Bredemann to purchase Sienna from them. Because it was so late at night (9:00 pm), Bredemann asked us to return the following day to purchase Sienna. We send Bob an email the next morning mentioning we hadn't purchased the Sienna yet but gave him all details from from Bredemann deal and price.Bob reached out to us on the phone and said we had a great price from Bredemann but since Elgin Toyota was so far from our house he would take $200 off Bredemann's best price and he was first Toyota person to mention 0% financing for 60 months. We were so skeptical but Bob assured us that this deal was for real. We arrived at the dealership at 7:30 p.m. Thursday,May 26 and met with sales man Patrick Ellis. Patrick was given sale from Bob and had all paperwork and Sienna ready to go. Patrick drove with us and explained all car functions. We then went into finance office with Mike Quigley and got not only Bob's guaranteed price but 0% financing for 60 months. We left the dealership with new Sienna at 9:00 p.m.. We have been buying cars for 50 years and have never had a smoother or better experience anywhere. We can only praise Bob, Patrick and Mike for wonderful service. WILL BUY OUR NEXT CAR FROM ELGIN. John and Valerie Maag More

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Easy, Fast and Professional I began my car search online and basically made the purchase with a couple of calls and 1- 5 hour drive. Best car purchase ever! I began my car search online and basically made the purchase with a couple of calls and 1- 5 hour drive. Best car purchase ever! More

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Great service, Great team, Great Price It had been over 12 years since I bought my last car (Toyota Camry) and was very nervous about starting to shop for a new vehicle, but after decided t It had been over 12 years since I bought my last car (Toyota Camry) and was very nervous about starting to shop for a new vehicle, but after decided to work with Elgin Toyota I know I made the best choice for me. I bought a 2014 Toyota 4Runner Limited and I love it. I drove over 2.5 hours to buy my vehicle and they made it worth it. Between the customer services team that I worked with on the phone (Erica and Bob) to the sales staff (Carlos and Otavio) through finance and even coming back to work with Rudy and service...exceptional experience. I waited until everything was said and done and I had my car for around a month now to write my review. I am as happy as I was when I left the dealership. I would recommend them to any of my friends and family and I know that if I ever needed anything they would be there for me. It is to their benefit to be a customer driven business, because they really wanted to earn me as a customer. Some of the dealerships I went to close to home honestly didn't really even care about earning my business and they wouldn't even give me the time of day. Elgin made me a priority. Thank you to everyone and I hope to see you all again soon on my next trip to the big city!!! More

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Excellent service as usual This is the third car we bought from Elgin Toyota since 2000 every time after visiting couple of other dealers. Every time great price, great service This is the third car we bought from Elgin Toyota since 2000 every time after visiting couple of other dealers. Every time great price, great service and most important NO PRESSURE... allow us to take as much time to think and shop around as we need but always there to help every time we call with the question. Highly recommend and will keep buying in future as long as they maintain this kind of service. More

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