Bob McKenna
Bob McKenna at Sun GMC

Bob McKenna | Page 7

SERVICE ADVISOR

Sun GMC

3333 Sunrise Hwy
Wantagh, NY 11793

Contact Me
5.0
124 Reviews

Dealership Experience

20 yrs, 8 mos

Industry Experience

24 yrs, 9 mos

Specialties & Trainings

GM Certified Service Advisor

ASE Certified

View more specialties & trainings
5.0

124 Reviews

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124 Reviews of Bob McKenna

April 20, 2021

Dealership Rating
Employee Rating

One of the Best if not the Best Service centers in Nassau. My salesman Tony was fantastic, he worked with me to make sure that everything my wife wanted in the Terrain was there. his is the third car More

by Laxman813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antony Smith , Mitch Zaitz

March 06, 2021

Dealership Rating
Employee Rating

This is my 5th lease with Sun GMC. Patrick and his staff are top notch professionals. Tony Smith is the best! Can’t say enough how smooth and no pressure on closing the deal. Thanks to all at SUNGMC. More

by Jcm123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 29, 2021

Dealership Rating

Everything went smoothly and fast as well. I had to wait for my car to arrive but once there, the same day, in under 2 hours, I was driving away. My salesman, Justin Thompson, was wonderful as well. Super More

by Laetitiadecamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Thompson , Gregory Morehouse

Feb 04, 2021

Sun GMC responded

Hi, congratulations on your new vehicle! Thank you for your kind review; we are happy to pass along your comments to the team here at Sun Buick GMC, Inc.! We sincerely value your business and look forward to your next visit.

December 09, 2020

Dealership Rating
Employee Rating

My family have been buying cars from Sun for 25 years. The service is honest and trustworthy. And Tony Smith is a pleasure to deal with. A no pressure dealership More

by Beach293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antony Smith

August 24, 2020

Dealership Rating
Employee Rating

My 83 yr old father has always used Sun Buick GMC In Wantagh N.Y. to service his 2011 GMC Acadia. Recently he brought it to Sun because the A/C wasn’t getting cold. The diagnosis Sun gave my father wa More

by Jdisalvo
Customer Service
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mike Piscopo

Sep 16, 2020

Sun GMC responded

Hello Readers, First, the person making the allegation is NOT the owner of the 2011 GMC Acadia vehicle nor is he the person who approved the service. He was NOT even present for the transaction or discussions. He is the adult son of the actual customer who is a nice, elderly gentleman and loyal customer. He is quite sharp and according to his son, has strong mechanical knowledge. I did speak to him by phone to explain the problem with his father's car and the denial of the claim by his "extended warranty" company. Regardless of the documented facts, he still insisted on free repairs without even trying to get his insurance/warranty company to pay. Most important, his father did not spend $1072.77 at my dealership. This is simply FALSE. He had spent just $260.70 which was later refunded for goodwill. The balance was covered by his extended warranty plan which he purchased elsewhere. So the total amount paid by his father is ZERO! Of course, his son also knows that we cannot ethically or legally refuse service to people simply based on their age. We cannot assume that they have reduced competency nor can we first require permission from their adult children! We also cautioned his father both verbally and IN WRITING that additional work could be required on his 10 year old vehicle. He even SIGNED for specific wording on the repair order to acknowledge this risk. We then replaced his leaking rear a/c evaporator and added dye to his HVAC system. He returned two weeks later and the dye test showed another leak from his a/c lines. It is not unusual for older vehicles to have multiple leaks. That is why dye is added to the system. Unfortunately his policy, purchased elsewhere, does not cover a/c, oil or coolant lines or hoses. (To be clear, the a/c lines would NOT have been covered and would have cost him extra regardless of when or where they were diagnosed as leaking) We did not charge him anything else and we did not perform any more repairs. Also omitted was the fact that his vehicle shows serious previous COLLISION DAMAGE on CARFAX. Now, two months later, his son wants these uncovered repairs done free of charge. We had already refunded his $260 deductible as goodwill BEFORE any web or other complaint was made. So again, the total amount of payment from his father is ZERO! The dispute is really between the customer and his insurance company. Again, we cautioned his father in writing that such repairs on a 10 year old vehicle entailed risks. For the record, I am ASE certified in automotive air conditioning. With all respect, there is simply no logic to this allegation. Much detail was omitted while the age of the actual owner is being unfairly used by his son as leverage. Patrick R. Cassino, owner and ASE Certified Master Technician

July 21, 2020

Dealership Rating
Employee Rating

2020 Buick Purchase Having dealt with Sun Buick in Service Department for many years, we had high level confidence once decided need new vehicle. Having done sprelimi More

by will506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antony Smith , Mitch Friedberg

June 17, 2020

Dealership Rating
Employee Rating

This was my first service visit since I leased my vehicle back in December. It was great. On time, friendly, fast and efficient! Thank you. This dealership continues to impress me and like I've said before, More

by vdibona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 09, 2020

Dealership Rating
Employee Rating

Darnell was amazing on my 2020 gmc! He will definitely be selling me my next truck. Had a small hiccup with my new truck and service took great care of it very quickly. No waiting! More

by Joe
Recommend Dealer
Yes

Other Employees Tagged: Mike Piscopo , Phil Alviano, Mitch Friedberg, Darnell Wiltshire

June 05, 2020

Dealership Rating
Employee Rating

great all the people are great and friendly Darnell makes me feel like one of the family did not purchase a unit yet. Service is always great More

by sjconig68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 02, 2020

Dealership Rating
Employee Rating

Mike is an engaged service manager who along his service advisors Bob & Phil are polite, professional, and eager to please. Sun GMC gets 5 stars for what they do. More

by SDG
Recommend Dealer
Yes

Other Employees Tagged: Patrick Cassino, David Monahan, Mike Piscopo , Phil Alviano, Mitch Friedberg, Dianne Shannon

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