Bob Rothberg | Page 387

I was looking for a used car and found this dealership online with great ratings and thought I would check them out. I was too trusting and they sold me a car that failed inspection, they lied to me about online with great ratings and thought I would check them out. I was too trusting and they sold me a car that failed inspection, they lied to me about what problems the car had when I mentioned what I was experiencing. They then sent me on my way with a dangerous car and told me I had to pay for the repairs out of my own pocket and that I couldn't return the car!!! I'm still trying to get the work done and now looking into the laws because this can't be legal!! I would NOT recommend this dealer !!! More

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I found Auto Direct on Dealer Rater, listed as the number 1 used car dealer in NJ. After scanning their site, I found a few cars of interest. This is my 32nd car, and one of the best experiences I've ever 1 used car dealer in NJ. After scanning their site, I found a few cars of interest. This is my 32nd car, and one of the best experiences I've ever had. Based on their rating , we traveled down there about 40 miles, and well worth it. We found the right car a Buick LeSabre, and they fixed all of the minor problems I noticed. The price was about $1,000 below CarFax. Very helpful and friendly, no pressure at all. There was no dealer warranty for this car. Three days after we took the car, it had the famous "Buick Gas Gauge" problem, which usually requires the entire cluster replacement - almost $900 in parts and labor. They immediately agreed to help, they found a place that was able to repair the problem for under $500, and split the cost with me. They stayed in touch throughout the entire process; and old fashioned multi generation family business. I would say that for a used car this is about as good as it gets. More

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I was looking for a new car but could not spend a lot. I came across this dealer online and read the great reviews and decided to take a look. From the first call to the dealer, to the end of the purchase, came across this dealer online and read the great reviews and decided to take a look. From the first call to the dealer, to the end of the purchase, the owners were very nice and professional and never once pressured me into anything. It is a family owned place that cares about making their customer's happy and providing quality used cars. They gave me a fair price for my trade in and made sure I was happy with my new car. It was detailed and clean before I drove it off the lot and runs great. I would recommend this used car dealership to family and friends! More

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I had a good experience with Auto Direct Cars. They have nice and clean cars. I recommend make a business with Auto Direct Cars go and check nice and clean cars. I recommend make a business with Auto Direct Cars go and check More

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I am from the Wilmington, DE area and have been shopping for an older yet dependable 4x4 for my move out to Washington State. It was becoming very difficult to find an older 4x4 with lower mileage given the for an older yet dependable 4x4 for my move out to Washington State. It was becoming very difficult to find an older 4x4 with lower mileage given the amount of money I had to work with. I had been shopping in the Wilmington DE area for some time and all the trucks I checked out often ended up being lemons. Upon test driving a total lemon I got fed up and went home to do some internet research. I found this dealership on Autotrader.com and noticed a Jeep Cherokee that looked decent. On a whim not knowing anything about the dealership or Delran NJ, I decided to drive up and check it all out. Upon arriving at AutoDirect the staff was very approachable and friendly. They offered to bring the Jeep inside their garage for me to look at because it was pretty xxxx cold. The representative was super friendly and basically allowed me to take my time to check the Jeep without bothering me or sidetracking me like a lot of salesman do. I must say that for a 2000 Jeep it was in immaculate condition. The engine was really clean. All of the belts, hoses, and clamps on the engine were in top condition. The engine itself looked just as clean as the engine in my girlfriend's new Subaru. There were minor cosmetic issues that I noticed but at the price they were selling it for I knew I found a diamond in the rough. I ended up making the decision to buy this Jeep right there on the spot after I test drove it. When I arrived the next morning they had the Jeep all cleaned up for me. I was purchasing my vehicle outright and in order to make the purchase I had to do a payment in cash and a credit charge through a third party because I'm difficult like that haha but Chad and Doug were totally fine with it. I had several issues with trying to set up insurance that day before my purchase and the staff was totally patient with me. This dealership went above and beyond for me. The vehicle I bought was 13 years old yet they treated me as if I was buying $40,000 new vehicle. I like how the atmosphere was rather informal and they didn't smother me with the bullcrap and sales pitches nor did they make me feel like I had to hurry up and make a decision. It is now three days after my purchase and I am still just as excited about my Jeep today as I was three days ago when I purchased it. It is a rock solid Jeep. I recommend this dealership for anyone looking for a new car. More

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I haven't been to a used car dealership as impressive as this one. We had the best experience with the no pressure friendly staff allowing us to test drive any car we liked. From the large inventory to c as this one. We had the best experience with the no pressure friendly staff allowing us to test drive any car we liked. From the large inventory to choose from we ended up finding the car we needed to transport our kids in. We were called a couple of days after purchase from the owner of the company to check in to see if everything is ok with our new purchase and to see if our experience was great. Working in customer service myself I know that this kind of attention to customer satisfaction goes a long way ....and it did! Thank you ! More

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Auto Direct was great, My son needed a newer car and Chad was very easy to work with and made my sons first car purchase very pressure free and easy. Now the thing that surprised me was a phone call from the was very easy to work with and made my sons first car purchase very pressure free and easy. Now the thing that surprised me was a phone call from the owner Bob a few days later to see how my son liked the car and if there was any issues just to give him a call. We had a small issue with the car and they where taking care of with in days hassle free. First rate people over at auto Direct. I will be talking to them when we need a new car for my wife. Give them a call if you looking for a used vehicle. Keep up the good work Guys More

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The guys at auto direct are the best!! i was looking for a honda accord and i found a great one with extremely low miles for a great price.(2008 accord 35k miles $12k) The first employee i talked to was do a honda accord and i found a great one with extremely low miles for a great price.(2008 accord 35k miles $12k) The first employee i talked to was doug over the phone. He was very polite and helpful. I didn't want to put any money down and he did everything he could to help find a bank that would approve me for a loan with zero down and he did! The second person i talked to was Bob (the Owner) its very rare that the owner from any business will contact you and try to help making your buying exp as good as possible, He told me that he spoke to doug about me and he informed me that they were doing everything they could to help find me bank that would approve me for zero down and keep my payments under $300 monthly. For some people talking to the owner may not seem that important but for me it shows that the highest figure in the company is genuine enough to take the time out and talk to their customers and small things like that is a BIG factor with me. the guys got me a deal with everything i was looking for, zero down and payments under 300. The day i went to get the car and sign the papers i met Chad who is Bob's son and he was just as friendly and helpful as his doug and his father. Also the guy that was in the car with me during the test drive was nice too (sorry i forgot your name). i HIGHLY recommend anyone looking for a car to give these guys a try. Wish you guys much more success thanks again. More

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I had a very pleasant experience with Auto Direct Cars. I found the 2003 Lexus GX 470 online, it was one of a few available in the surrounding states. I was interested in the car, so I called the dealersh I found the 2003 Lexus GX 470 online, it was one of a few available in the surrounding states. I was interested in the car, so I called the dealership around 9:30 pm on a week night, to my surprise the phone was answered by the owner Bob, who told me the car was still available. The first thing that impressed me was the number of positive reviews that were posted online about this company. I can now say that the reviews were on target! My wife and I drove two hours to get to the dealership the next morning and had a great experience. The car was there, the price was as advertised on the internet, we were greeted by a friendly professional representative, test drove the car, and got financing in a hassle free manner with the help of the owners son. About an hour and a half later we were heading back to NJ with a Lexus GX 470 in excellent shape. Over the last couple days, we’ve been impressed with the car and most importantly feel very good about the entire experience at Auto Direct Cars. I would recommend them highly and would go back to purchase another car from them if the need arises. I feel confident that if I need to reach out to them for any reason, they would be responsive, this is based on the way the experience I've had from the first call to the call I received from Bob to make sure that we were satisfied. This is rare and unlike a couple dealers we've dealt with. More

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Auto Direct from the website and visiting their dealer, had the biggest selection of used cars out of all the previous dealers I had went to. I had been looking for car for sometime, and they had exactly had the biggest selection of used cars out of all the previous dealers I had went to. I had been looking for car for sometime, and they had exactly what I was looking for. I was very pleased with selection, and their customer service as well. I had been on the lot for no more than a min before someone had approached me, and assisted me with my search. Even after making my selection they were very helpful, in making my purchase happen in a timely and affordable fashion. I have now had my Mazda 3 for almost a yr and very happy with it. It was a great car and sold to me in great condition as well. Overall very pleased with the whole experience and would def go back and suggest others to check them out!! More

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