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Bobby Channan
353 Reviews
Dealership Experience
7 yrs, 4 mos
Industry Experience
11 yrs, 6 mos
English353 Reviews
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353 Reviews of Bobby Channan
May 21, 2019
New car experience My Fifth lease at Rallye. Professional, knowledgeable and just plain nice. My sales rep was Bobby Channan Bobby was responsive to all my calls. Al My Fifth lease at Rallye. Professional, knowledgeable and just plain nice. My sales rep was Bobby Channan Bobby was responsive to all my calls. All good More
by STEPHENFREEMAN712
Verified Customer
May 13, 2019
Finance department ruined it My sales rep Bobby was great. He took his time and never pressured us. Answered every question and when he didn’t know he found out and got back to us My sales rep Bobby was great. He took his time and never pressured us. Answered every question and when he didn’t know he found out and got back to us. Problems started once the finance person started pushing us to use them instead of my local bank. I told them what I was being offered by my local bank they insisted on us giving them a try. They promised they could match or beat the offer I received. I went ahead and gave them a shot. They proceeded to send me a blank application over regular unsecured email. When I asked why no info regarding the car i was purchasing was listed they said it was standard to do things this way. I insisted on the details of the car be listed and they continued to refuse saying again that it was normal. I reluctantly gave in. Immediately after I completed the application alice came back and said the rate was higher than what I had stated I was receiving. She had also already submitted it to BMW bank so they could run my credit. I was lied to and my credit was application was submitted based on information that was a complete manipulation. I reached out Raymond the GM and explained my experience. He too said it was standard. Unreal. He said he would look into the matter and get back to me the next day. It’s been about 5 days. Great customer service from the leadership. More
by GA BMW
Other Employees Tagged: Alice Baer, Raymond Costello
April 26, 2019
Oil change Great customer service great waiting area. Everyone is so friendly and nice. Great atmosphere. Was not a long wait and tech guys are very knowledgable Great customer service great waiting area. Everyone is so friendly and nice. Great atmosphere. Was not a long wait and tech guys are very knowledgable More
by JIGAJAM
Other Employees Tagged: Gabriel Hale, Lenard Brechner, David Huang, Dorian Jackson , John Botti, Aldemar Cagua, Joe Cavero, Robert Chae, Dominick DeChiara
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