Bobby Kornaus
Bobby Kornaus at Herlong Ford

Bobby Kornaus | Page 2

Service Manager

Herlong Ford

775 Augusta Rd
Edgefield, SC 29824

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4.7
32 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

7 yrs, 10 mos

4.7

32 Reviews

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32 Reviews of Bobby Kornaus

February 16, 2019

Dealership Rating
Employee Rating

Extremely satisfied We were very pleased with all employees we dealt with. They were very professional and accommodating. We will return for service request. Nice job More

by DJP020715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wes Herlong , James Ray, Meryl Herlong

Mar 15, 2019

Herlong Ford responded

Djp020715, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 11, 2019

Dealership Rating
Employee Rating

Service Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loane More

by SPROVENZANO
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Brittany Ashley

Feb 12, 2019

Herlong Ford responded

SPROVENZANO, thank you for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We have since gained a new Service Manger, Bryan Bedenbaugh, who has many years of experience in the Service Industry and we would like the opportunity to turn your experience around. Please reach out to Bryan at (803) 637-3151 at your earliest convenience to discuss how we can turn this experience into a positive one.

January 26, 2019

Dealership Rating
Employee Rating

Friendly staff, good service My appointment was for routine service. My vehicle was taken in as soon as I arrived. It was completed in a timely manner, and Bobby reviewed with me More

by Patty25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wes Herlong , Brittany Ashley, Gina Myers

Feb 21, 2019

Herlong Ford responded

Patty25, we really appreciate you taking the time to leave us feedback on your visit! We are humbled to hear that we were able to great care of you. Should you need anything, please do not hesitate to reach out. We look forward to your next visit.

January 21, 2019

Dealership Rating
Employee Rating

Great experience Richard was very knowledgeable and taught me everything I need to know about my new car (which was a lot). Everyone we came in contact with was friend More

by JOASHLEY.JORDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wes Herlong , Brittany Ashley, Meryl Herlong, Kelly sanders, Richard white

Feb 12, 2019

Herlong Ford responded

Joashley.jordan, we appreciate your feedback of our Staff's outstanding service! Thank so much for choosing Herlong Ford and congratulations on your new vehicle. Should you need anything, please do not hesitate to reach out. Safe travels.

January 21, 2019

Dealership Rating
Employee Rating

Always friendly! Everyone at Herlong makes you feel like you are their friend, always eager to help and kind. Their work is outstanding and they have always wanted it More

by dave.nessler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaime Carrow, Gina Myers

Feb 12, 2019

Herlong Ford responded

Dave.nessler, thank you for the great review and rating. Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We are humbled to know that we have earned your recommendation. We look forward to your next visit. Have a great day.

January 13, 2019

Dealership Rating
Employee Rating

Service Dept. Is Awful Bobby avoids customers and does not keep his word when he says he will call you. I called and left messages with both Brittany and Brian last week, an More

by PINKLION30
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jan 15, 2019

Herlong Ford responded

PINKLION30, Customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please contact us at (803) 637-3151 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

January 08, 2019

Dealership Rating
Employee Rating

Bobby had us in and out before appt. time ,thanks again. Called to set up an appointment for first service on my 2018 F-150,Bobby was very helpful getting me in for service.Thanks to Wes Herlong ,this is my More

by jamesray81165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wes Herlong

Feb 01, 2019

Herlong Ford responded

Jamesray81165, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We truly appreciate you taking the time to leave us an awesome review and rating. Thank you for the recommendation and for your continued support. It means so much to us to have earned your trust in our business! Until next time, take care.

December 29, 2018

Dealership Rating

recall for truck, I made the appt more than 2 weeks in advance to have the part required for truck's recall notice. Guess what... part was not there. More

by steve.childs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 11, 2019

Herlong Ford responded

steve.childs1, Thank you for taking the time to express your concerns. We strive for excellent customer service and it seems that we fell short. Please accept our sincerest apologies as we will be sure to have this addressed. If you would like to discuss this further, please feel free to call our Customer Care Manager, Elizabeth Wiseman at 803-637-3151.

December 11, 2018

Dealership Rating
Employee Rating

Great on time service Another great experience at the Herlong Ford Service Department. Upon my arrival I was immediately greeted and provided with a loaner truck. The tru More

by JOHNLAMANNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittany Ashley, Gina Myers

Jan 14, 2019

Herlong Ford responded

JOHNLAMANNA0, We really appreciate you taking the time to leave us feedback on your visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. At Herlong Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

November 10, 2018

Dealership Rating
Employee Rating

Informative and repaired correctly The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the More

by glynn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Myers

Dec 31, 2018

Herlong Ford responded

Glynn1, We set high expectations for ourselves so it’s gratifying to hear you continue to have great experiences with us. As one of our valued customers, we want to sincerely thank you for your business and we look forward to your next visit!

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