Bobby Quintanilla | Page 39

Everyone was a classic, pushy car salesman. The whole closing process took the joy out of getting a car because it is structured to squeeze extra money out of you in a high-pressure, over-frien The whole closing process took the joy out of getting a car because it is structured to squeeze extra money out of you in a high-pressure, over-friendly, planned routine. Before you close, they have to show you more options, none of which you could see before you came in and can only choose to buy right now in person because the deal will never be this good again. All of the options aren’t shown to you by 1 person, but 3-4 because they are in “different departments”. The hospitality guy gets you free coffee, then the warranty guy sizes you up and asks if you want a warranty but he can’t tell you the price before you talk to the coating guy, then the coating guy comes and sells you coating options but you can’t talk about coating and warranty at the same time, you have to agree on one and then let the other guy work on you after you lock in the last one. I shouldn’t have gone there alone because it is a process used to keep you off balance while they come at you from all sides. I didn’t feel like a respected customer, I felt like a meal being passed around by hungry pig-people. They are aggressively friendly and bad at hiding that they are salesman. I shouldn’t be surprised, if you swim with sharks, they will behave like sharks. I wasn’t going to post this review because I was trying not to put more negativity in the world, but they asked me for this review almost every day since I bought the car so here it is Toyota of Naperville. I don’t expect you to do better, but since you now have everything you could possibly want from me, I expect you to leave me alone. More

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I have yet to purchase. This market is crazy, but thus far I have found Toyota of Naperville to be courteous, professional, and interested in the long-game. They are not try This market is crazy, but thus far I have found Toyota of Naperville to be courteous, professional, and interested in the long-game. They are not trying to take advantage and for that they have made me a life-long customer. I'm wiling to wait to make sure I get a car from them, and Bobby has been great. Really responsive and understanding. More

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Bobby was great and I was able to purchase my 2022 Highlander at msrp. I so happy please asked for Bobby. Highlander at msrp. I so happy please asked for Bobby. More

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Easy, seamless, painless and transparent process. Extremely knowledgable, helpful and pleasant to work with! Thank you! Extremely knowledgable, helpful and pleasant to work with! Thank you! More

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Bobby was super helpful and I really love my new RAV4 Hybrid. I also bought it at MSRP… Hybrid. I also bought it at MSRP… More

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Exceptional customer service from my salesman. Bobby Quintanilla went above and beyond my expectations!!!! I highly recommend him if your car shopping. Bobby Quintanilla went above and beyond my expectations!!!! I highly recommend him if your car shopping. More

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Mr. Quintanilla is a very caring salesperson, very considerate to my needs. I would highly recommend him to my friends and family. Quintanilla is a very caring salesperson, very considerate to my needs. I would highly recommend him to my friends and family. More

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Great dealership and this is my second vehicle purchased. We also were able to pay MSRP for my vehicle. Ask for Bobby is super helpful! We also were able to pay MSRP for my vehicle. Ask for Bobby is super helpful! More

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Bobby was super helpful and i was able to purchase my first Tundra. I would recommend him to all my family and friends. first Tundra. I would recommend him to all my family and friends. More

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This is a great dealership and Bobby was super helpful. They were able to get me approved on a great car! They were able to get me approved on a great car! More

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