Bobby Scala | Page 40

Awesome to work with easiest place to buy a vehicle Best place to buy a vehicle very easy experience all the staff were friendly my salesman Bob did a great job and I would recommend this place Best place to buy a vehicle very easy experience all the staff were friendly my salesman Bob did a great job and I would recommend this place More

by WHCOLE2003 Verified Customer Verified Customer

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Best service team in town. Our experience with Rick Westlund and his fine staff in service was supurb; frankly it just doesn't get better! They figured out a compilcated prob Our experience with Rick Westlund and his fine staff in service was supurb; frankly it just doesn't get better! They figured out a compilcated problem on my wifes vehicle and made things perfect. Great communication from start to finish. These people truly care about their customers and want things to be exceptional; they did for us. We have purchased and serviced over 60 vehicles from Luther Westside over a 20 year run... more to follow too. I reccomenend Westsdie Sales and service to my clents, family and friends because I know they can be trusted to perform. Managers Chris Palmer, Tom Daiey, and Steve Hendricks are likely to score 'Best in the USA." They all do good work & service.for every customer. What a Dealership! More

by Larry Kriedberg Verified Customer Verified Customer

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Good sales and service, poor finance I purchased a "World Auto" (VW speak for certified) certified pre-owned in April of 2017. I worked with Bobby Scala, and while he wasn't the best I'v I purchased a "World Auto" (VW speak for certified) certified pre-owned in April of 2017. I worked with Bobby Scala, and while he wasn't the best I've ever dealt with, he was pleasant and inoffensive. He went out of his way to make sure the winter tires were removed from my trade-in, and fixed it when the tech removed THE WHEELS from my trade-in, whereas I only wanted the tires. The trade-in offer for my Saab was reasonable, and I accepted. The few service trips I've made have been good - pleasant service writers and service completed in a timely fashion. Free rentals while car is under factory warranty. Service writers give great updates via phone call or text message. My one-star deduction comes from the finance dept. We got 1.9% financing via VW's CPO financing promotion, so we decided to finance through VW Credit and the West Side VW. Everything was pretty straightforward until I had to run through the "extras" (wheel/tire protection, extended service coverage, paint protection...the usual add-ons), the finance guy looked at me like I was from Mars when I declined all of these pure profit-makers. He made me feel very uncomfortable and stupid for declining them. I wish I remembered his name. Anyway, I wouldn't hesitate to buy there again, and I continue to return for service. More

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They get busy but they are very good. I went in on a Saturday and they were fairly busy. I had to wait a bit but they got to me and I was able to purchase a 2016 GOlf GTI. Its been great a I went in on a Saturday and they were fairly busy. I had to wait a bit but they got to me and I was able to purchase a 2016 GOlf GTI. Its been great and Bobby was one of the best sales people I have dealt with. More

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Certified Pre-Owned VW Touareg, Great Experience! Bobby and Craig were wonderful to deal with while looking at new and used Touaregs. We were able to complete our whole trade-in and purchase agreemen Bobby and Craig were wonderful to deal with while looking at new and used Touaregs. We were able to complete our whole trade-in and purchase agreement over the phone and were so wonderful to work with it was worth the 6+ hour drive to pick it up. Bobby took the time to always answer any questions and truly cared about my satisfaction with my certified used Touareg I ultimately selected. Craig and Bobby were both efficient so I could get in and out and on my way once at the dealership. I truly appreciated the professionalism and follow-up time Bobby took with me and plan to be a customer for a very long time. More

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Great customer service at Luther Westside VW I recently purchased a 2015 VW Jetta from Luther Westside VW and over the Christmas break drove 1200 miles to Texas to visit friends. On the way back I recently purchased a 2015 VW Jetta from Luther Westside VW and over the Christmas break drove 1200 miles to Texas to visit friends. On the way back from Texas, my check engine light went on, and Westside immediately accommodated me without an appointment. After less than an hour, I learned that the light came on because I had driven through deep snow in Iowa, and there was a big plug of snow lodged under my front bumper, interfering with the function of the ventilation system. The car was fixed at no charge, and was washed and returned to me with advice on how bust to prevent a recurrence. Thank you Westside for once again exceeding my expectations! More

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Quick turnaround with Great Customer Service The dealership prides itself on adjusting prices to be the lowest in the midwest. I appreciated the Certified Used car option. Just loved working with The dealership prides itself on adjusting prices to be the lowest in the midwest. I appreciated the Certified Used car option. Just loved working with the salespeople. Especially Jim McCarty and Bobby! More

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The travel was worth it. I worked with Bobby Scala to purchase a new Audi A3. I saw the car on the internet and it was a great price. I was worried that the price would chan I worked with Bobby Scala to purchase a new Audi A3. I saw the car on the internet and it was a great price. I was worried that the price would change when I arrived to pick it up but everything was on the up and up. Bobby was great to work with and the trip for St. Louis to get this terrific car was well worth the effort. Bobby filled up my tank and put some new mats in the vehicle and he was familiar with the various features. More

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My 2011 Jeep Liberty (Jet Edition)! After having looked at Luther Westside Volkswagen used inventory; I knew my heart was either going to be set on a Prius or a Jeep. Quite the extremes After having looked at Luther Westside Volkswagen used inventory; I knew my heart was either going to be set on a Prius or a Jeep. Quite the extremes in miles per gallon. After a quick test drive, in the 2011 Jeep Liberty (Jet Edition)-that had only come in from a purchase 10 days prior; I knew I had to have it (I love Jeeps what can I say). This one was fully loaded and the price just couldn't be better. My salesman Bobby Scala couldn't have been more helpful, patient, and accommodating. The only thing I'm waiting on is the duplicate key to arrive from the previous owner. Other than that things went very quick and slick, and I didn't feel pressured into anything I wasn't comfortable with by any of the staff. More

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Great service Bobby helped me find the perfect vehicle. I changed my mind so many times on what I actually wanted and Bobby was more than helpful in helping me find Bobby helped me find the perfect vehicle. I changed my mind so many times on what I actually wanted and Bobby was more than helpful in helping me find what I really wanted. He was always available by email and phone when I had any questions. Would definitely recommend him to anyone! More

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