Bobby Scala | Page 40

Good sales and service, poor finance I purchased a "World Auto" (VW speak for certified) certified pre-owned in April of 2017. I worked with Bobby Scala, and while he wasn't the best I'v I purchased a "World Auto" (VW speak for certified) certified pre-owned in April of 2017. I worked with Bobby Scala, and while he wasn't the best I've ever dealt with, he was pleasant and inoffensive. He went out of his way to make sure the winter tires were removed from my trade-in, and fixed it when the tech removed THE WHEELS from my trade-in, whereas I only wanted the tires. The trade-in offer for my Saab was reasonable, and I accepted. The few service trips I've made have been good - pleasant service writers and service completed in a timely fashion. Free rentals while car is under factory warranty. Service writers give great updates via phone call or text message. My one-star deduction comes from the finance dept. We got 1.9% financing via VW's CPO financing promotion, so we decided to finance through VW Credit and the West Side VW. Everything was pretty straightforward until I had to run through the "extras" (wheel/tire protection, extended service coverage, paint protection...the usual add-ons), the finance guy looked at me like I was from Mars when I declined all of these pure profit-makers. He made me feel very uncomfortable and stupid for declining them. I wish I remembered his name. Anyway, I wouldn't hesitate to buy there again, and I continue to return for service. More

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They get busy but they are very good. I went in on a Saturday and they were fairly busy. I had to wait a bit but they got to me and I was able to purchase a 2016 GOlf GTI. Its been great a I went in on a Saturday and they were fairly busy. I had to wait a bit but they got to me and I was able to purchase a 2016 GOlf GTI. Its been great and Bobby was one of the best sales people I have dealt with. More

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Certified Pre-Owned VW Touareg, Great Experience! Bobby and Craig were wonderful to deal with while looking at new and used Touaregs. We were able to complete our whole trade-in and purchase agreemen Bobby and Craig were wonderful to deal with while looking at new and used Touaregs. We were able to complete our whole trade-in and purchase agreement over the phone and were so wonderful to work with it was worth the 6+ hour drive to pick it up. Bobby took the time to always answer any questions and truly cared about my satisfaction with my certified used Touareg I ultimately selected. Craig and Bobby were both efficient so I could get in and out and on my way once at the dealership. I truly appreciated the professionalism and follow-up time Bobby took with me and plan to be a customer for a very long time. More

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Great customer service at Luther Westside VW I recently purchased a 2015 VW Jetta from Luther Westside VW and over the Christmas break drove 1200 miles to Texas to visit friends. On the way back I recently purchased a 2015 VW Jetta from Luther Westside VW and over the Christmas break drove 1200 miles to Texas to visit friends. On the way back from Texas, my check engine light went on, and Westside immediately accommodated me without an appointment. After less than an hour, I learned that the light came on because I had driven through deep snow in Iowa, and there was a big plug of snow lodged under my front bumper, interfering with the function of the ventilation system. The car was fixed at no charge, and was washed and returned to me with advice on how bust to prevent a recurrence. Thank you Westside for once again exceeding my expectations! More

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Quick turnaround with Great Customer Service The dealership prides itself on adjusting prices to be the lowest in the midwest. I appreciated the Certified Used car option. Just loved working with The dealership prides itself on adjusting prices to be the lowest in the midwest. I appreciated the Certified Used car option. Just loved working with the salespeople. Especially Jim McCarty and Bobby! More

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The travel was worth it. I worked with Bobby Scala to purchase a new Audi A3. I saw the car on the internet and it was a great price. I was worried that the price would chan I worked with Bobby Scala to purchase a new Audi A3. I saw the car on the internet and it was a great price. I was worried that the price would change when I arrived to pick it up but everything was on the up and up. Bobby was great to work with and the trip for St. Louis to get this terrific car was well worth the effort. Bobby filled up my tank and put some new mats in the vehicle and he was familiar with the various features. More

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My 2011 Jeep Liberty (Jet Edition)! After having looked at Luther Westside Volkswagen used inventory; I knew my heart was either going to be set on a Prius or a Jeep. Quite the extremes After having looked at Luther Westside Volkswagen used inventory; I knew my heart was either going to be set on a Prius or a Jeep. Quite the extremes in miles per gallon. After a quick test drive, in the 2011 Jeep Liberty (Jet Edition)-that had only come in from a purchase 10 days prior; I knew I had to have it (I love Jeeps what can I say). This one was fully loaded and the price just couldn't be better. My salesman Bobby Scala couldn't have been more helpful, patient, and accommodating. The only thing I'm waiting on is the duplicate key to arrive from the previous owner. Other than that things went very quick and slick, and I didn't feel pressured into anything I wasn't comfortable with by any of the staff. More

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Great service Bobby helped me find the perfect vehicle. I changed my mind so many times on what I actually wanted and Bobby was more than helpful in helping me find Bobby helped me find the perfect vehicle. I changed my mind so many times on what I actually wanted and Bobby was more than helpful in helping me find what I really wanted. He was always available by email and phone when I had any questions. Would definitely recommend him to anyone! More

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Fair! Had a issue with the used car I bought. It was 4 days after the 30 day warranty had expired, but Bobby authorized the service dept to take care of the Had a issue with the used car I bought. It was 4 days after the 30 day warranty had expired, but Bobby authorized the service dept to take care of the repair free of charge, saving me possibly thousands of dollars. Would buy from again! More

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They do not honor deals they agree to- Horrible Dealership I took my 70yr old father in law in to buy a truck as a celebration of his 1yr anniversary for his triple bypass heart surgery. We test drove a truck I took my 70yr old father in law in to buy a truck as a celebration of his 1yr anniversary for his triple bypass heart surgery. We test drove a truck late on Monday night. Noted the few issues with the truck, and then called back on Tuesday to work out a deal. The truck needed a new side molding, emblem on the front, and has seeping from the transmission lines (which a is known issue for the Chevy Avalanche we were looking at). I spoke with Bobby told him we needed those three things fixed and we would purchase the car at their asking price. He told me he needed to make sure he could do all of that and needed to check with his manager. He called me back 3 hours later and said he could do all three. He said he would get the truck to service right away so they could start working on the transmission lines. I told him I would appreciate it if they could replace the transmission lines before we take possession later that day and he said there were a few other car in line already, but he would do his best to get it in right away. I let him know we have a deal and I would pick up my father in law and bring him to come fill out paperwork. I left work early and picked up my father in law. When we got there we had to wait a few minutes and as we waited I saw the truck (with Bobby driving) come blasting out of the service garage and pull around the building. Bobby came in and in typical sleezeball salesman deceptive language said "great news! the transmission line are just fine so we don't need to fix them", as if we would just say "oh great news thanks for letting us know"----I told him they were seeping and that is know issue with that truck and HE HAD ALREADY AGREED TO FIX THEM.....he kept trying to give excuses about why they wouldn't and how they are fine and that there was just a little leak but they wiped it up and now its perfect.......after an unbelievable round and round and his COMPLETE refusal to acknowledge that he had agreed to fix the problem and was now re-nigging on the deal, he said he would grab his manager....***please note ***replacing the transmission lines costs about $300 and I had already said it was a necessary part of the deal and he had agreed to that....he is now trying to argue why there is no reason to replace the lines yet because they didn't consider them to be "failed" even though the "level" of severity on the problem was never discussed by them as a factor in whether they would or would not replace them.......He got his manager who was a stereotypical used car salesman who suggested we put the truck on a hoist to look at the transmission lines, I told him they just told me they wiped them down and cleaned them so of coarse we wouldn't see anything........again- avoid the FACT that they promised they would replace them as a part of the deal we agreed to.......after a few minutes of going back and forth with this idiot he said "how about I take $100 off the price"----which clearly he was to much of a xxxxxxx to understand that offering me 1/3 of what his salesperson PROMISED me originally was actually insulting. I left at that point because I could not deal with the classless people there. I called to speak with the GM Steve thinking he would care about the bait and switch sales tactics at his dealership. Explained the situation to him. Explained that OUT OF PRINCIPLE I would not buy the car because I had been lied to and jerked around over what would have cost them $150....so IF there was anyway that I would possibly still consider buying the car from them they would need to MORE than make up for all the anguish they had put me through and time they had wasted. Steve called me back and said they would take $300 off the price of the Truck---we are now back to even on what they originally promised----what a JOKE! I let him know that was not even in the ballpark. I had one other experience a few years ago where my wife bought an Audi there...we drove it one day and there was an issue with the gas sensor...we brought it back and they gave a bunch of excuses about why it would be ok and we should just give it a few days (THEY HAVE A 5 DAY RETURN POLICY). They wanted us to go past the return policy and then we would have been stuck. We returned that car. This dealership sells cars that are in poor mechanical condition and they do not stand behind what they offer. They are kings of excuses as to why they don't honor what they originally tell you. BEWARE anyone who thinks of buying a car from these clowns. More

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