Bobby Scala | Page 41

They do not honor deals they agree to- Horrible Dealership I took my 70yr old father in law in to buy a truck as a celebration of his 1yr anniversary for his triple bypass heart surgery. We test drove a truck I took my 70yr old father in law in to buy a truck as a celebration of his 1yr anniversary for his triple bypass heart surgery. We test drove a truck late on Monday night. Noted the few issues with the truck, and then called back on Tuesday to work out a deal. The truck needed a new side molding, emblem on the front, and has seeping from the transmission lines (which a is known issue for the Chevy Avalanche we were looking at). I spoke with Bobby told him we needed those three things fixed and we would purchase the car at their asking price. He told me he needed to make sure he could do all of that and needed to check with his manager. He called me back 3 hours later and said he could do all three. He said he would get the truck to service right away so they could start working on the transmission lines. I told him I would appreciate it if they could replace the transmission lines before we take possession later that day and he said there were a few other car in line already, but he would do his best to get it in right away. I let him know we have a deal and I would pick up my father in law and bring him to come fill out paperwork. I left work early and picked up my father in law. When we got there we had to wait a few minutes and as we waited I saw the truck (with Bobby driving) come blasting out of the service garage and pull around the building. Bobby came in and in typical sleezeball salesman deceptive language said "great news! the transmission line are just fine so we don't need to fix them", as if we would just say "oh great news thanks for letting us know"----I told him they were seeping and that is know issue with that truck and HE HAD ALREADY AGREED TO FIX THEM.....he kept trying to give excuses about why they wouldn't and how they are fine and that there was just a little leak but they wiped it up and now its perfect.......after an unbelievable round and round and his COMPLETE refusal to acknowledge that he had agreed to fix the problem and was now re-nigging on the deal, he said he would grab his manager....***please note ***replacing the transmission lines costs about $300 and I had already said it was a necessary part of the deal and he had agreed to that....he is now trying to argue why there is no reason to replace the lines yet because they didn't consider them to be "failed" even though the "level" of severity on the problem was never discussed by them as a factor in whether they would or would not replace them.......He got his manager who was a stereotypical used car salesman who suggested we put the truck on a hoist to look at the transmission lines, I told him they just told me they wiped them down and cleaned them so of coarse we wouldn't see anything........again- avoid the FACT that they promised they would replace them as a part of the deal we agreed to.......after a few minutes of going back and forth with this idiot he said "how about I take $100 off the price"----which clearly he was to much of a xxxxxxx to understand that offering me 1/3 of what his salesperson PROMISED me originally was actually insulting. I left at that point because I could not deal with the classless people there. I called to speak with the GM Steve thinking he would care about the bait and switch sales tactics at his dealership. Explained the situation to him. Explained that OUT OF PRINCIPLE I would not buy the car because I had been lied to and jerked around over what would have cost them $150....so IF there was anyway that I would possibly still consider buying the car from them they would need to MORE than make up for all the anguish they had put me through and time they had wasted. Steve called me back and said they would take $300 off the price of the Truck---we are now back to even on what they originally promised----what a JOKE! I let him know that was not even in the ballpark. I had one other experience a few years ago where my wife bought an Audi there...we drove it one day and there was an issue with the gas sensor...we brought it back and they gave a bunch of excuses about why it would be ok and we should just give it a few days (THEY HAVE A 5 DAY RETURN POLICY). They wanted us to go past the return policy and then we would have been stuck. We returned that car. This dealership sells cars that are in poor mechanical condition and they do not stand behind what they offer. They are kings of excuses as to why they don't honor what they originally tell you. BEWARE anyone who thinks of buying a car from these clowns. More

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Fair! Had a issue with the used car I bought. It was 4 days after the 30 day warranty had expired, but Bobby authorized the service dept to take care of the Had a issue with the used car I bought. It was 4 days after the 30 day warranty had expired, but Bobby authorized the service dept to take care of the repair free of charge, saving me possibly thousands of dollars. Would buy from again! More

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Would go back Bobby was a great sales guy. I am younger and he treated me with respect and fairly. He was never rude, very understanding, and did whatever he could Bobby was a great sales guy. I am younger and he treated me with respect and fairly. He was never rude, very understanding, and did whatever he could for me/ my car without hesitation. They want to make sure you leave the dealership happy. And bobby did that. I would recommend him in a heart beat. More

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Best customer service I've experienced anywhere so far First of all, this five stars goes to Bobby Scala from Luther Westside Volkswagen. Bobby could possibly be the best Salesman in Minnesota. If you are First of all, this five stars goes to Bobby Scala from Luther Westside Volkswagen. Bobby could possibly be the best Salesman in Minnesota. If you are in the market for a new or pre-owned car, I would highly recommend contacting Bobby Scala from Luther Westside Volkswagen. I recently purchased a car from Luther Westside Volkswagen. During the process, I was greeted by Bobby, who is the nicest sales person I have ever met. He is an extremely honest, dedicated, hard-working and conscientious person. I didn't feel any type of pressure to purchase the car. He was awesome when it came to communication. Furthermore, he was kind and really went above and beyond in customer service. And special thanks to Brian Hahs (Business Manager), who is very supportive, welcoming and courteous. Working with Brian was absolutely smooth and pleasurable experience. He was very personable, patient, kind and understanding throughout the process. I am enormously impressed with Luther Westside Volkswagen. I got a great car for a great price and most of all the best customer service I've experienced anywhere so far. Thank you. More

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VW Bug I knew what car I wanted and they got me in and out of there so quickly, I was very impressed with their service and promise was kept to be quick. I knew what car I wanted and they got me in and out of there so quickly, I was very impressed with their service and promise was kept to be quick. More

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purchased a new car Very happy with our experience at luther west side. Everything went smooth and problem free. Everyone there was friendly and we purchased the exact ca Very happy with our experience at luther west side. Everything went smooth and problem free. Everyone there was friendly and we purchased the exact car that we were looking for. Would recommend to anyone to give luther west side for buying a car. More

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Great experience! Bobby was awesome. He made the whole process really quick and easy. Will definitely purchase a vehicle from him again. Love my new car! Thank you! Bobby was awesome. He made the whole process really quick and easy. Will definitely purchase a vehicle from him again. Love my new car! Thank you! More

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First time buying a car. This was my first time buying a car. It was overall a good experience. No one seemed to mind all of my questions I had and tried to make the experienc This was my first time buying a car. It was overall a good experience. No one seemed to mind all of my questions I had and tried to make the experience as smooth as possible. I am very happy with my Jetta and am excited to show it off to people. More

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Great Experience Working with Bobby was so easy and quick. He had everything ready for us and gave us all the information we needed. He made it a painless process to Working with Bobby was so easy and quick. He had everything ready for us and gave us all the information we needed. He made it a painless process to buy a used car. We highly recommend your dealer and the great experience we had. Thank you! More

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Great Experience Working with Bobby was great. Was well organized and had the car ready to go for a test drive. Will go back if I ever am looking for another car. Working with Bobby was great. Was well organized and had the car ready to go for a test drive. Will go back if I ever am looking for another car. More

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