Bobby Scala | Page 42

Incredible experience I was at the end of my lease with my 2012 VW Jetta. I stopped into the used car lot to see if they would buy it outright from VWCredit as opposed to I was at the end of my lease with my 2012 VW Jetta. I stopped into the used car lot to see if they would buy it outright from VWCredit as opposed to me just turning it in and paying the fees associated. Earlier in the evening I stopped down at a different establishment and was appalled at the number they gave me. Their level of service was definitely sub-par. With that, I immediately drove up to Westside and when I got to the lot I walked in and was greeted by Bobby Scala. Very professional and courteous, he sat me down and we discussed what I wanted to do. Once he understood the situation he went to his sales mgr and they talked for a bit. Not more than three minutes later and he came back and stated "we will buy it outright for you today." My jaw literally hit the floor...I couldn't believe what I was hearing. What really stood out to me was one thing Bobby said to me, "...sometimes you just need to do what is right." The way Bobby handled the whole situation was done in a very professional manner. He was great to talk with and ultimately made me feel at ease. I appreciate everything that he and his sales mgr did for me that evening. You guys are really a class act. Thank you again, you made a customer for life. More

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Excellent Overall Bobby Scala Is a true professional. I called Bobby in the afternoon and told him that Id be checking out vehicle and that same day he was all set with Bobby Scala Is a true professional. I called Bobby in the afternoon and told him that Id be checking out vehicle and that same day he was all set with the proper car, great personality and demeanor. More

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Consummate Professional I have never purchased a used car from a dealership and Bobby Scala really was the ultimate professional. He was always telling me all perspectives an I have never purchased a used car from a dealership and Bobby Scala really was the ultimate professional. He was always telling me all perspectives and letting me make an informed decision. No pressure sales pitch. When things needed to be done to the car, Bobby quickly took care of them and always answered the phone! His goal was my satisfaction. I look forward to buying more vehicles from Bobby and already passed along his name to colleagues. More

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3rd VW from the great team at Westside VW! As always, I walk away a happy customer from Westside VW! I just purchased my 3rd vehicle from them; having both leased and bought I am always happy As always, I walk away a happy customer from Westside VW! I just purchased my 3rd vehicle from them; having both leased and bought I am always happy to work with this great team! Bobby Scala and Tom Daly are amazing as always, and are alwary gracious when I recommend new customers. I have recommended them to all my friends, many of whom have become repeat customers! Why would I need to shop anywhere else if they can always find what I am looking for! More

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Bobby Scala I was a little disappointed that they wouldn't come down on the price of the car and wouldn't come up on the offer for my trade in, but we did like ou I was a little disappointed that they wouldn't come down on the price of the car and wouldn't come up on the offer for my trade in, but we did like our salesperson Bobby Scala and would ask for him again if we ever need another vehicle. He did all the things he said he would do, and went a little above and beyond to make sure we had a good experience in the end. Very helpful in explaining all the ins and outs of the vehicle since we weren't familiar with it. More

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Excellent Experience I had decided I wanted a certified used car. VW is one fo the best with a 24 month/2 year bumper to bumper and I already have had four Volkswagens in I had decided I wanted a certified used car. VW is one fo the best with a 24 month/2 year bumper to bumper and I already have had four Volkswagens in my life, so it seemed a natural fit. For those of you in #MSP, I went to Volkswagen of Inver Grove and was treated with respect, but was told the price on the car was what it was and there was no leeway. There were none that fell within my budget and were just out by $500 or so. The salesperson, Ali, continued to show me things that were not within budget or what I wanted. It's rare that I have ever felt there was nothing I could do for a customer but, it is what it is and I respect that. With that being said, I went to Luther Westside Volkswagen and had my sights on a car, but they sold it. Bobby Scala (<--great guy), the sales person, was apologetic and after a superficial search of the inventory, we both knew there was not a car available within my parameters. He then went one step further and searched inventory that was just coming in and sure enough, found a vehicle that had not been processed to be advertised but was in the inventory. I told them my budget and they adjusted the price of the car to allow for the significant cost of tax, fees and registration. There are times that doing what is right for the customer is a good thing for a company and brand and said dealer recognizes this. If you find yourself in the market for an auto, go see the team at Luther Westside Auto. They'll accommodate your needs and go the extra steps to secure a great experience for you. I have been in customer service orientated jobs for 20 plus years and they nail it. More

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Awesome Car Buying Experience I needed a new vehicle and was nervous about the car shopping experience. Bobby and the financing department made the experience easy and quite pleasa I needed a new vehicle and was nervous about the car shopping experience. Bobby and the financing department made the experience easy and quite pleasant. I feel great about my purchase and love my car! More

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Poor customer service My wife and I stopped by your used car building yesterday in hopes of test driving two Touareg's. Specifically, I saw two (09 TDI and a 12) online tha My wife and I stopped by your used car building yesterday in hopes of test driving two Touareg's. Specifically, I saw two (09 TDI and a 12) online that I wanted to see if they would fit what we are looking for. Bobby' met us at the door and offered to help. In conversing with him, I told him what I wanted to look at. He questioned why I would want a TDI. I again told him that we are looking at a bunch of cars and wanted to compare the VW to the others. Well he got the keys to a 10 (not sure why he picked that year) and led us out to the lot to look at it. We sat in it, no offer to take it for a drive was given. I asked about the 11's, two were park right next to it. I said I would like to drive one. He seemed a bit miffed with that request, but took my license and went in search of keys. After standing outside in the cold for a few minutes, my wife and I wondered where he was, talked about his general attitude and decided it was time to leave. So we went in in search of my DL. I found Bobby in a heated argument/debate with two other sales people, my license was on the women’s desk (one of the sales people in the argument/debate). So I reached in front of him to grab my DL, not one of the three sales people acknowledge me. So I walked out the door, leaving them to whatever discussion was more important than selling us a car. Bobby is a shining example of why people look down at used car sales people and I would expect more for a dealership such as Luther. I guess we need to take our cash elsewhere and scratch VW off the list of potential candidates of replacement vehicle. More

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Fast and simple service. I saw the car I wanted and was able to test drive it and buy it according to my schedule. Bobby was very flexible, willing to help, answered all of my questions and was so friendly able to test drive it and buy it according to my schedule. Bobby was very flexible, willing to help, answered all of my questions and was so friendly! The only negative part about my time at the dealership was with the business manager, Craig Erickson... He came off kind of short with me. I went in to get my vehicle later at night since I had to go after work so it was towards closing time. This was the first car I ever purchased so I was new to the process and the extra warranties and coverage options, etc. He explained them all to me very clearly but after I declined he seemed angry and confused as to why I wouldn't purchase one since it was such a good deal. I didn't find it necessary but he kept pushing it until the very end. Just kind of made everything awkward and I felt uncomfortable. I know he is doing his job giving me the options that are available to me but it was pushed a little too much in my opinion! Other than that, I had a great experience and would recommend others to the dealership! More

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Overall very pleased with the service provided. Bobby was a very friendly associate to work with and gave is fair pricing. Was concerned when a part hadn't been changed when we were told it was, but I brough a very friendly associate to work with and gave is fair pricing. Was concerned when a part hadn't been changed when we were told it was, but I brought it back and they fixed it at no cost and also provided me with a free rental to drive while the work was being done. Definitely recommend Bobby and Westside! More

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