Bobby Sternberg | Page 5

I would say in all honesty that this is is one of the best dealerships I’ve ever used. I would highly recommend it to anybody who wanted to purchase a car service department is superb very helpful and ve best dealerships I’ve ever used. I would highly recommend it to anybody who wanted to purchase a car service department is superb very helpful and very good. More

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Warranty declined to fix my transmission on my truck , only because I didn't get oil changes done thru their location. Which was never!! told to me when I purchased this. I had documents that oil was done only because I didn't get oil changes done thru their location. Which was never!! told to me when I purchased this. I had documents that oil was done thru the 8 Mos I've had the problem truck. More

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Great service all around! !!! The sales group is one of a kind and the service department is great! !!! The sales group is one of a kind and the service department is great! More

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Great Service! Service Advisor, Bobby Sternberg did his usual excellent job. In and out fast and done right. Thanks! Service Advisor, Bobby Sternberg did his usual excellent job. In and out fast and done right. Thanks! More

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The dealership itself is nice and clean. Convenient location. If there is ever an issues they are usually pretty good to solve it! Convenient location. If there is ever an issues they are usually pretty good to solve it! More

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I’m a repeat customer and I always get great customer service from the service department. service from the service department. More

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They were fantastic! Matt Bell was so lovely to work with! No pressure, very thorough, he told us everything we wanted to know about the cars we were looking at.. we ende Matt Bell was so lovely to work with! No pressure, very thorough, he told us everything we wanted to know about the cars we were looking at.. we ended up buying a Chevy Trax and love it ! We will go back and we will definitely send our friends there! Honestly, did I say there was no pressure?! A huge thank you to Matt and everyone we worked with. The nicest, honest dealership we’ve ever been to, And I will Be mentioning them to all of our friends! Thank you thank you!! More

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Dropped my truck off to get my service done and Bobby was excellent he got car in and out took care of a recall and kept me in the loop with everything going on thank you Bobby excellent he got car in and out took care of a recall and kept me in the loop with everything going on thank you Bobby More

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Broke down from out of town and they got us right in. We appreciate doing business with these people. Thank you do much. Steven Waidlich We appreciate doing business with these people. Thank you do much. Steven Waidlich More

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On 5/22/2024, I brought my 2017 Silverado 1500 to B-H for a 75,000 mile checkup. One of the checks involved a transmission flush and refill. The mileage in was 76,881. On 7/28/2024, while in aMcDonalds dr a 75,000 mile checkup. One of the checks involved a transmission flush and refill. The mileage in was 76,881. On 7/28/2024, while in aMcDonalds drive in line, the vehicle failed to move while in Drive. A passerby offered to help and told me to shutdown the engine and wait. Upon restarting, the vehicle operated normally. I drove immediately home and the next day made an appointment with my normal service center. On 7/31/2024 and with a mileage of 77,996, the shop heard a noise like a failing pump coming from my transmission. The shop had almost 1.8 quarts of over filled transmission oil. Upon removal and inspection of the transmission the shop found metallic particles beneath the transmission filter. The transmission was failing. A rebuilt transmission was ordered and installed. The cost was $7,982.25: labor, materials and taxes. I called and spoke with Trevor Handyside who told me I need to talk to the Service Manager. After multiple calls which were never returned, I caught him in the office. He told me I would have to talk to the Director of Parts and Service. He would email him. Again no callback. Today I sent a Certified letter to AJ Hiers requesting an appointment with someone that can “make a decision” to reimburse me for a flawed service procedure. Another mechanic had me reference a service bulletin for refilling a drained transmission. Had a similar procedure for refilling a transmission been followed, my transmission would not have failed due to foaming oil and loss of lubricity causing the vane oil pump to disintegrate only 1,114 miles after servicing same at Boniface-Hiers. More

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