Brad Hoffman

FALSE ADVERTISING / MISLEADING ADVERTISING COMPLAINT I am submitting this complaint regarding what I believe was misleading advertising by AutoNation concerning its offer to purchase my Jeep Wrangler Unli am submitting this complaint regarding what I believe was misleading advertising by AutoNation concerning its offer to purchase my Jeep Wrangler Unlimited. I was considering selling my Jeep and visited several dealerships to determine what I could reasonably receive for the vehicle. Another dealership offered me $10,000. I then went to AutoNation's website to obtain a separate offer. After entering my vehicle information, AutoNation provided me with an online offer of more than $12,000. Based on that offer, I scheduled an appointment with AutoNation to have the vehicle inspected and potentially complete the sale. After scheduling the appointment, I received an email from AutoNation stating: “We’ll match other valid offers to get you the most for your vehicle. We pay top-dollar.” The email also referred to the offer as a “certified offer” and stated that it was expiring soon. Based on these representations, I had a reasonable expectation that AutoNation would honor its online offer or, at a minimum, match the $10,000 valid offer I had already received from another dealership. However, when I went to the AutoNation dealership, they offered only $9,650 for my Jeep—less than the $10,000 offer from the competing dealership. When I questioned the discrepancy, I was told that the email I received from AutoNation regarding the offer was “AI generated.” That explanation is particularly concerning because the email was sent to me as an AutoNation communication and contained specific representations regarding purchasing my vehicle, matching other valid offers, and an expiring “certified offer.” Whether the email was generated by artificial intelligence or another automated system does not change the fact that it was sent to me by or on behalf of AutoNation and contained representations that influenced my decision to make an appointment and bring my vehicle to the dealership. There was also another representation that was not honored. The AutoNation email stated: “Need a ride home? We’ve got you covered.” After I arrived at the dealership, I was told that AutoNation could not provide me with a ride home because they did not have any staff available. Therefore, I encountered multiple discrepancies between AutoNation's advertising and what actually occurred: AutoNation website offer: More than $12,000. Competing dealership offer: $10,000. AutoNation's advertised policy: “We’ll match other valid offers.” Actual AutoNation offer: $9,650, which was less than the competing offer. AutoNation email: Described the offer as a “certified offer.” Explanation at the dealership: I was told the email was AI generated. Advertised service: “Need a ride home? We’ve got you covered.” Actual experience: I was told they could not provide a ride because they had no staff available. Taken together, these circumstances caused me to question whether the representations made through AutoNation's website and email were accurate and whether they were being used to induce consumers to schedule appointments and bring their vehicles to the dealership. My concern is not simply that AutoNation ultimately offered less money for my vehicle. I understand that vehicle valuations can change following an in-person inspection. My concern is that AutoNation made specific representations regarding the amount of its offer, its willingness to match competing offers, the status of the offer as a “certified offer,” and transportation assistance, and those representations did not correspond with what I experienced at the dealership. I am requesting that AutoNation investigate this matter and provide a written explanation addressing: Why AutoNation's website generated an offer of more than $12,000 for my vehicle. Why the dealership ultimately offered only $9,650. What specific conditions or qualifications applied to the original offer and whether they were clearly disclosed to me before I scheduled the appointment. What AutoNation More

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We purchased a Ford Fusion from AutoNation and purchased the extended warranty. The A/C stopped working and we took it to this company to have the warrant work done. They "fixed" the problem and about a y the extended warranty. The A/C stopped working and we took it to this company to have the warrant work done. They "fixed" the problem and about a year later, the A/C stopped working again. We again took it back as it was still under warrant. They kept the car for three days and said after the three days that there was contaminates in the system and they wouldn't work on it. Now we had taken it to them every time the A/C stopped working as its under warranty, but now they washed their hands of it and they are the only people who worked on the A/C of the car. We took it to an A/C repair shop and after one hour not three days, they said the compressor was leaking and was junk. This is the used compressor AutoNation had replaced on the first warranty repair. We didn't know they put used junk parts in the cars when they do warranty service, but apparently that's what they do. The A/C repair shop ordered a new Motorcraft A/C compressor and fixed the issue at a cost of $1600. The Ford AutoNation did not honor the warranty that was paid for and they put used low grade parts in the car and then blamed us for the contaminates in the system. I would strongly recommend not purchasing a car from them and definitely not buy a warranty that they wont honor. Also, google reviews are at 4.5 but every other rating systems has them in the area of 2.5, which is more fitting for the way they do business. More

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MISREPRESENTATION! !!! First let me say our salesman Serge was the best of the worst of our experience. Serge brought light to our horrible experience. We spent two week !!! First let me say our salesman Serge was the best of the worst of our experience. Serge brought light to our horrible experience. We spent two weeks sending documents, speaking to the salesman, and David (sales manager). We even sent a picture of the cashiers check with the VIN #. We sent our flight itinerary a week in advance and arrange the entire purchase of the vehicle. After arriving at the dealership we asked to see the vehicle we had arranged to purchase, THE CAR WAS MISSING. After an hour of waiting we are told the car was in the body shop for bumper work. WHEN WERE DAVID OR BRIAN or any sales manager going to DISCLOSE to us that the car had body damage. CLEAR MISREPRESENTATION!!! After a very long day and several hours in two airports starting at 4am, we WASTED another 6 hours in the dealership. NOT ONLY WERE WE NOT TOLD ABOUT THE DAMAGE TO THE CAR- we were not told that our salesman WAS FIRED TWO DAYS BEFORE OUR FLIGHT. WE walked into MASS CONFUSION. THEN BRIAN tried to push the damaged car on us with an offer of dinner and to pay for our hotel to continue to purchase a car whose damage was not disclosed. We were STUCK in Orlando WITHOUT a return flight because we thought we MADE an HONEST DEAL beforehand. After Brian found the cars location, he told us the misrepresented damaged car will be ready the next day at 4pm. We had planned to leave the next morning, but the vehicle wouldn’t be ready until 4 the next day- they received our flight itinerary a week in advance .NEEDLESS to say after a 16 HR day in airport and the dealership we had only eaten once and were exhausted and Brian kept playing games and insulting our intelligence. WITH MAJOR HESITATION AND RESISTANCE from BRIAN we finally made a deal on ANOTHER VEHICLE for our daughter. As mentioned earlier Serge our new salesman’s who was thrown into this mess was great! All of the management we dealt with displayed RECKLESS DISREGARD for the inconvenience they cause my husband and I during this pre-buying experience. On AUTONATION WEBSITE it states “ To be an industry leader, you have to do the small things in a big way, and they’ve all added up to the highest reputation score in auto retail for AutoNation. We are America’s most admired automotive retailer. It’s all because our Associates deliver a Customer experience beyond compare. That means you can always count on AutoNation to take care of your needs, whether you’re buying a vehicle or servicing the one you have. After all, the small things make the difference between a good visit and a great one.” AUTONATION DID NOT TAKE CARE OF OUR NEEDS. It was the BIG MISREPRESENTATION and SMALL HIDDEN THINGS that made our experience HORRIBLE! And to add to insult the GENERAL MANAGER DIDNT HAVE TIME TO HANDLE OR MAKE CONCESSIONS FOR US! More

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