Dealer Reviews
Cars for Sale
Dealer Log In
Brad Johnson
Brad Johnson | Page 21
Service Advisor
Capistrano Volkswagen
32922 Valle Road
San Juan Capistrano, CA 92675
345 Reviews
345 Reviews
Write a Review
345 Reviews of Brad Johnson
April 18, 2020
Thank you so much for your kindness. Make sure all is taking care of on my vehicle. As well make sure we get videos of whats going on with the car. taking care of on my vehicle. As well make sure we get videos of whats going on with the car. More
by KEEPERS73
Verified CustomerOther Employees Tagged: Fred Evans, Arlen Mack
April 10, 2020
Great visit The service department at Capo VW are very easy to work with and I feel comfortable that they are taking great care of my daughters car. The service department at Capo VW are very easy to work with and I feel comfortable that they are taking great care of my daughters car. More
by WHIDDEN
March 26, 2020
Excellent service as usual, but tough communication I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, t I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, their communication concerning our visit was difficult. They scheduled us for an early drop-off, but no one was there as they had changed hours. No one reached out to let us know, even though we were clearly on their board for the correct time. We also asked for an estimate on service a couple of days before we dropped the car off, and no one responded to that request, other than to ask if it had been quoted to us - after we picked up the car. We understand that these are extraordinary times and obviously forgive any oversights as abnormal, as the dealership was going through a time and staff transition due to the virus outbreak, but we do feel that we slipped between the cracks. Brad and his very professional staff apologized, of course. They genuinely felt bad about it. I hope that this review helps them with their other customers and response timing. I would still recommend Capistrano Volkswagen highly to anyone that I know. More
by evstanton
Other Employees Tagged: Fred Evans, Scarlett, Fred Evans was assigned to us originally, but we never had any contact with him directly, we did not get the name of the nice gentleman who helped my wife that early morning - he was pulling new cars out into the lot
March 25, 2020
Needed a new battery. Brad took care of us. He was so Needed a new battery. Brad took care of us. He was so accommodating and got us out of there very fast. Thank you brad and his technician. Needed a new battery. Brad took care of us. He was so accommodating and got us out of there very fast. Thank you brad and his technician. More
by JOANICOX
Other Employees Tagged: Buddy Holguin , JJ Davis
March 25, 2020
Service writer was misleading and rude. Talked down to by service writer who misleading as to the real time the service would require and then misleading as to the extension of time required Talked down to by service writer who misleading as to the real time the service would require and then misleading as to the extension of time required and rude when I inquired as to updates re :estimates as to when my car would be ready. Also told there were no courtesy vehicles available even though there was one in the service drive up when I pulled up, inquired and was informed there were none available. FYI- this is the "little women's car" as were the last 3 or 4 cars leased from this dealership at my request! i More
by LINDATHOMAS5
March 20, 2020
Great customer service. Quick check in and pickup process. Very friendly inside service reps and service department personnel. Liked the video made available to view the service done. process. Very friendly inside service reps and service department personnel. Liked the video made available to view the service done. More
by sherry7
March 16, 2020
They were very attentive. Took care of everything. Came back strong. Gave us a loaner car as well as waived the deductible since I had to bring the car back again.Thank you for Took care of everything. Came back strong. Gave us a loaner car as well as waived the deductible since I had to bring the car back again.Thank you for all of the accommodations. More
by HMENDOZA0
March 13, 2020
The service guys are always rude and act like we are putting them out. They are not inviting or customer friendly. It has been the same service guys for the past 7 years and you never know when you wa putting them out. They are not inviting or customer friendly. It has been the same service guys for the past 7 years and you never know when you walk in what mood they are going to be in. More
by SIMPLYGREEN
Other Employees Tagged: Norm Faller , Fred Evans, Arlen Mack
March 12, 2020
Second time... great service This is the second repair on the car, both under the Certified Pre-Owned dealer warranty. Smooth operation, with all the details well thought-out and This is the second repair on the car, both under the Certified Pre-Owned dealer warranty. Smooth operation, with all the details well thought-out and executed with clarity and friendly helpfulness and AS PROMISED in every dimension. More
by TERRY42
Other Employees Tagged: Arlen Mack
March 03, 2020
Capistrano Volkswagen always does a great job with my service. I have had numerous Volkswagen vehicles and have always had my service performed at Capo VW due to the great customer service, the video re service. I have had numerous Volkswagen vehicles and have always had my service performed at Capo VW due to the great customer service, the video review of what needs to be done by the tech, and availability of loaner vehicles when needed. More
by SteveS
Dealership Inventory (222 Vehicles)
