Norm Faller
Norm Faller at Capistrano Volkswagen

Norm Faller

Service Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

Contact Me
4.3
41 Reviews

Languages Spoken

English English

4.3

41 Reviews

Write a Review

41 Reviews of Norm Faller

June 04, 2026

Dealership Rating
Employee Rating

Professional, customer first, friendly, organized, clean, personal touch. Overall great customer service, I enjoy interacting with the team. More

by CORIE_GOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , James, Cory

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

May 31, 2026

Dealership Rating
Employee Rating

Very pleased with his family owned dealership everybody that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and e More

by JERRY DUNTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

May 30, 2026

Dealership Rating
Employee Rating

Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend More

by carolynlraciti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

May 01, 2026

Dealership Rating
Employee Rating

I swung by the dealership for some service, and I was really impressed by how friendly and quick they were. More

by luissss27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson, Buddy Holguin

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

April 17, 2026

Dealership Rating
Employee Rating

Luke was very helpful. The service was impeccable and I loved seeing the video he made everything very easy thank you. More

by Suzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson, Joey Robustelli

Apr 30, 2026

Capistrano Volkswagen responded

Thank you for your review!

April 08, 2026

Dealership Rating
Employee Rating

Great customer service very informative well absolutely recommend be back anytime I need a new VW More

by LEITEMARINA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Clark , Fernando

Apr 30, 2026

Capistrano Volkswagen responded

Thank you for your review!

March 08, 2026

Dealership Rating
Employee Rating

Friendly staff & excellent services. I appreciate how they send you a video to review all the work done and they also include some helpful tips and tricks when it comes to your car.! More

by KVAGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Mar 27, 2026

Capistrano Volkswagen responded

Thank you for your review!

January 18, 2026

Dealership Rating
Employee Rating

Professional service and knowledge as expected. Courtesy and precise information provided. Very pleasant environment. To recommend to friends More

by RENATO.GIORDANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jan 19, 2026

Capistrano Volkswagen responded

Thank you for your review!

December 17, 2025

Dealership Rating
Employee Rating

I waited over two hours for an oil change. The service man told me that my car would be ready pretty soon. I noticed that my car was still in the parking spot where I had left it an hour and a More

by Karen Ondatje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brad Johnson

Jan 16, 2026

Capistrano Volkswagen responded

Thank you for bringing this situation to our attention and we apologize for the delayed response. We have made our management team aware of your experience in our service department and want to assure you we are committed to improving our processes so we can earn back your business. If you have any further information to add or need anything, please reach out to us at customerservice@capovwmazda.com. Thank you, Capistrano Volkswagen

December 10, 2025

Dealership Rating
Employee Rating

Friendly and always helpful they take care of their customers with loving care!! Thank you. More

by GIUSYCOLUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Capistrano Volkswagen responded

Thank you for your review!

1
...

Dealership Inventory (266 Vehicles)

new 2026 Volkswagen ID.4 car, priced at $37,808
2026 Volkswagen ID.4
new
Silver Mist exterior
Automatic
Rear-wheel Drive
new 2025 Volkswagen ID. Buzz car, priced at $52,381
2025 Volkswagen ID. Buzz
new
Deep Black exterior
Automatic
Rear-wheel Drive
new 2026 Volkswagen ID.4 car, priced at $37,808
2026 Volkswagen ID.4
new
Deep Black exterior
Automatic
Rear-wheel Drive
new 2026 Volkswagen Tiguan car, priced at $33,496
2026 Volkswagen Tiguan
new
pyrite silver metallic exterior
Automatic
Front-wheel Drive
used 2024 Volkswagen Tiguan car, priced at $27,884
2024 Volkswagen Tiguan
used
Pearl White exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Tiguan car, priced at $33,310
2026 Volkswagen Tiguan
new
Deep Black exterior
Automatic
Front-wheel Drive