Brad Johnson | Page 30

Amazing Fixed my radio free of charge which helped because I’m on a roadtrip. Didn’t have to worry about an expensive trip to a auto shop . Fixed my radio free of charge which helped because I’m on a roadtrip. Didn’t have to worry about an expensive trip to a auto shop . More

by ELIJAHSTGERMAIN22 Verified Customer Verified Customer

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Great time I decided to just hang out and wait for my car to have its 20,000 mile service and oil change. I planned my time so I could watch The Price is Right w I decided to just hang out and wait for my car to have its 20,000 mile service and oil change. I planned my time so I could watch The Price is Right while waiting. Made myself some coffee. And by the time the show was done, my car was ready! Arlene (??) was fabulous and friendly. I enjoyed the little TV area, and thought it had a nice amount of privacy. Couch wasn’t that comfortable but wasn’t terrible. And I enjoyed the creativity of the street sign table. More

by christinaP23 Verified Customer Verified Customer

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Accurate timing. Sloppy work. The actual service was done as planned. HOWEVER, there was significant oil spatter on the passenger side quarter panel as well as the valve cover in The actual service was done as planned. HOWEVER, there was significant oil spatter on the passenger side quarter panel as well as the valve cover in the engine compartment. Also, there were oily fingerprints on the driver's side door handle and the hood. More

by HAN Verified Customer Verified Customer

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Easy and efficient Making my service appointment online was easy. Checking in was also easy and efficient. Brad was helpful. My car was finished ahead of schedule. Th Making my service appointment online was easy. Checking in was also easy and efficient. Brad was helpful. My car was finished ahead of schedule. The only hiccup was I was quoted for only part of my routine service when I called to confirm my appointment. The difference was about $250.00 More

by V double U Verified Customer Verified Customer

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100,000 mile service I always get really good service from my service agent, Brad Johnson. He always remembers me and takes good care of my car. Actually all the service I always get really good service from my service agent, Brad Johnson. He always remembers me and takes good care of my car. Actually all the service agents are pleasant. More

by CECILEGEARY86 Verified Customer Verified Customer

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Good except it’s an all day thing. I do enjoy the peace of mind of having experienced people working on my car as well as people at the desk that know what they’re talking about. You I do enjoy the peace of mind of having experienced people working on my car as well as people at the desk that know what they’re talking about. You do get these two important things at capo VW. No complaints at all there. My big gripe is this: Service takes all day long. I drop my car off at 8 o’clock in the morning (8:10 to be fair) and I don’t get to pick it up until almost 4:30. Just an oil change. Now they do go over everything and find out what needs else to be serviced... but sometimes I just need an oil change and can’t afford to not have my car for eight hours. I have other obligations/errands etc during the day. More

by NOLANCUMMINGS Verified Customer Verified Customer

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Capo VW always takes good care of me Arlen took good care of arranging my 2017 Passat for service. I was very impressed with the video I received from Ron who was servicing my car, I got Arlen took good care of arranging my 2017 Passat for service. I was very impressed with the video I received from Ron who was servicing my car, I got video on my cell phone plus home computer. Cory's Service Ad visors always take good care of me. More

by HARVOHMAN Verified Customer Verified Customer

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Service Brad and Nory always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car service. Brad has help Brad and Nory always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car service. Brad has helped me I will only take my car to Capo VW to get it serviced More

by JBGALASSO Verified Customer Verified Customer

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Couldn’t wish for better service. Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” trea Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” treatment. More

by LJDBIRD Verified Customer Verified Customer

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Less Than Ideal Situation I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, un I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, until now. I generally never fill out surveys but thought this situation warranted such. I was recommended to replace my brakes and steering fluid. That same night I started hearing a static coming from back back right speaker which I found weird since there was no prior issue with my speakers until after I brought the car in. I left for a week long trip and was unable to contact anyone so I called the service dept as soon as I returned and spoke to Brad. I live a bit further away and making a trip back down is an inconvenience and his comment to me was "We all live further away and have to travel down here"....Long story short, he recommended that I bring the car in to get checked out. I brought the car down on Saturday and a few hours later I received the service video from the technician who said that my brakes and all of my fluids "look good" which I found confusing considering just 2 weeks prior I was told I need new brakes and new steering fluid. I brought this to Brad's attention since they are contradicting recommendations and he could say is "Hmm that's a tough one" Is this supposed to be helpful? How can you expect someone to trust anything being told when not only two weeks apart I am given contradicting information? Why would I continue to bring my car to a place with faulty information and rude customer service? More

by LRV Verified Customer Verified Customer

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