Brad Johnson | Page 29

Capo VW always takes good care of me Arlen took good care of arranging my 2017 Passat for service. I was very impressed with the video I received from Ron who was servicing my car, I got Arlen took good care of arranging my 2017 Passat for service. I was very impressed with the video I received from Ron who was servicing my car, I got video on my cell phone plus home computer. Cory's Service Ad visors always take good care of me. More

by HARVOHMAN Verified Customer Verified Customer

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Service Brad and Nory always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car service. Brad has help Brad and Nory always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car service. Brad has helped me I will only take my car to Capo VW to get it serviced More

by JBGALASSO Verified Customer Verified Customer

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Couldn’t wish for better service. Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” trea Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” treatment. More

by LJDBIRD Verified Customer Verified Customer

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Less Than Ideal Situation I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, un I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, until now. I generally never fill out surveys but thought this situation warranted such. I was recommended to replace my brakes and steering fluid. That same night I started hearing a static coming from back back right speaker which I found weird since there was no prior issue with my speakers until after I brought the car in. I left for a week long trip and was unable to contact anyone so I called the service dept as soon as I returned and spoke to Brad. I live a bit further away and making a trip back down is an inconvenience and his comment to me was "We all live further away and have to travel down here"....Long story short, he recommended that I bring the car in to get checked out. I brought the car down on Saturday and a few hours later I received the service video from the technician who said that my brakes and all of my fluids "look good" which I found confusing considering just 2 weeks prior I was told I need new brakes and new steering fluid. I brought this to Brad's attention since they are contradicting recommendations and he could say is "Hmm that's a tough one" Is this supposed to be helpful? How can you expect someone to trust anything being told when not only two weeks apart I am given contradicting information? Why would I continue to bring my car to a place with faulty information and rude customer service? More

by LRV Verified Customer Verified Customer

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Not happy with my pick up I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called m I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called me to tell me. I had to have my boss drive me over to pick up my car and was very upset. Not cool!!!!!! More

by bigathompson Verified Customer Verified Customer

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Great place for serivice Friendly courteous service, close to my house, will accommodate for needed service vehicle, coffee is great with great reception area, large TV in sho Friendly courteous service, close to my house, will accommodate for needed service vehicle, coffee is great with great reception area, large TV in show room to catch new and up coming vehicles, like pictures of the classics VW. More

by JORGEBOC Verified Customer Verified Customer

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Capo VW, the absolute best!!! From walking in to the service department, until picking up my Passat; the customer service at Capo VW is by far the best in Orange County. If you are From walking in to the service department, until picking up my Passat; the customer service at Capo VW is by far the best in Orange County. If you are in the market for a new or used car; you owe it to yourself to stop by Capo VW and see why those of us who buy from Capo VW keep coming back!!! More

by marzizle Verified Customer Verified Customer

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Capo VW Great place. My wife and I have VW both bought at Capo. and we drive to service them all the way from HB! Recommend to everyone Great place. My wife and I have VW both bought at Capo. and we drive to service them all the way from HB! Recommend to everyone More

by shelbis Verified Customer Verified Customer

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Excellent service Excellent service. I was able to drop off my car within a day. It took less than a day for my car to get fixed. I received a clean car. It was ready Excellent service. I was able to drop off my car within a day. It took less than a day for my car to get fixed. I received a clean car. It was ready for pick up when I arrived. More

by BOBBYSIMS77 Verified Customer Verified Customer

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Major service Jeff, my service advisor, is honest, efficient, and reliable. My service technician was thorough and helpful. I would recommend San Juan Capistrano fo Jeff, my service advisor, is honest, efficient, and reliable. My service technician was thorough and helpful. I would recommend San Juan Capistrano for all servicing needs as well as a dealership in which to buy a new car. The sales people, Buddy in particular, are easy to deal with. More

by LESLIE_MCCULLOUGH62 Verified Customer Verified Customer

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