Brad Mancini

Imperial chevrolet at first glance is a beautiful dealership with a lot of inventory. I had found a truck that I liked and wanted to purchase but the overall experience dealing with the sales manager dealership with a lot of inventory. I had found a truck that I liked and wanted to purchase but the overall experience dealing with the sales manager Brad and salesmen Lukas was horrible. When I first came to this dealership I met Lukas and we talked about trading my truck. I had told Lukas about the fact that my truck was heavily modified and I gave him my vin and pictures so he could give me a trade in value on my truck. The first offer he gave me was too low for me so I chose to post my vehicle on facebook and try to sell it privately. During that time I filed a credit application because I was seriously interested in buying their 2024 denali duramax which I now own. 2-3 days later I received a call from a finance manager named Omar. He asked me what the hold up was and I said I was waiting to sell my truck privately because their trade offer for my old truck was too low. I then told Omar that I would trade my truck but id have to get a better offer. I followed that with saying that I still have factory parts for my truck hoping that might make a difference. I also mentioned to him that the only problem was that the factory exhaust was cut. Omar then said alright and that if drive down to the dealership with all my factory parts and everything checks out we can work out a deal and the dealership will cover the cost to put the truck back to stock. After that conversation with Omar, Lukas reached out through text and we started negotiating a new deal. On Friday April 25th 2025 I drove down to imperial chevrolet with all my factory parts in my truck bed. Salesman Lukas and a couple service techs came outside, looked at the bed of my truck where all of my factory parts were and said that everything was good. I then said to Lukas “since you guys are going to put my truck back to stock can I get my after market parts back?” Lukas said yes. I also have proof in text with Lukas that id be getting my aftermarket parts back. We go inside and I purchase my new truck under the impression I was going to get my parts back which I have the receipts for. I had around $8k in aftermarkets parts installed on my trade that would be taken off the truck since they wouldn’t work with the truck in stock form. Anyways, I drive home in my new truck and the following day I text Lukas to double down and make sure I'm getting my parts back. He said yes and that the the techs wont be touching my trade in until Monday at the soonest. Over the next 2 weeks I try to reach out and get in touch with anyone I can to get an update on when I can get my stuff back. I called and text Lukas but I couldn't get a solid answer for anything. I even emailed the sales manager Brad and he didn't respond. It got to a point where the lack of communication was so bad I took things into my own hands and drove down to the dealership to confront them and figure out what was going on. Sales manager Brad didn't even know about the agreement I made with the salesman Lukas about the parts when we brought it up to him. Brad asked Lukas “was that part of the deal you made with them?” Lukas said yes. Brad then went out back and had the technicians look at my trade in truck, saw the cut factory exhaust and then started trying to back pedal his way out of a deal the salesman made with me. Saying he wont give me my aftermarket parts back because the factory exhaust is cut. Clearly there is poor communication between employees and management at imperial chevrolet. The deal was already made though. I came to imperial chevrolet with the intent to create a relationship where I would be a returning customer over the future years but not holding up on their end of a deal is not a professional way to go about business. I messaged Brad informing him that I would be writing a review and his response was very immature. Hopefully they can amend this situation for me before I reach out to a state attorney.I have receipts and proof of everything. More

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This is my second time working with Shawn Frazier and he was amazing! Very easy to work with and great options on vehicles. was amazing! Very easy to work with and great options on vehicles. More

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Awesome buying experience . .top notch dealership .. 3rd car we have bought here and couldn’t be happier , thank you Shawn and Brad , you both made it an enjoyable experience th .top notch dealership .. 3rd car we have bought here and couldn’t be happier , thank you Shawn and Brad , you both made it an enjoyable experience thank you More

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Update: Brad the sales manager reached out and corrected the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on not one. But two vehicle purchases. October 2022. I purchased a 2021 gmc Yukon slt. Roughly 67,000$. Upon inspection the radio did not work. Was told it’s a few days it will be fixed. Just an amp. I was told not a big deal at all. It’s just the radio. So I went on with the purchase. Drove home. And realized the amp controlled most of the safety features and all of the notifications on the vehicle. So I called back to check on part. Was told “bad news , parts on national back order”. I was baffled from point of sale this part was a few days out to now it’s on national back order. This is all understandable. But very poor delivery of the discrepancy on the vehicle. This was eventually made right February of 2023. (Brad the sales manager as passionate as he is, had my back from the jump and offered to put me in another vehicle comparable to this one. And I appreciated that olive branch. Hence going back ) Fast forward to today. One week ago I went back thinking what the heck they deserve another shot. I purchased my son a 2019 gmc terrain for 21,000 $. Certified pre owned with the extended CPO warranty. All went smooth. Until the set day for pickup was squashed because my insurance company never received the drive paperwork. Come to find out the dealership had been sending my paperwork to the wrong number. And the only way this was discovered was I had to call both my insurance and my sales person. Once this was resolved they deliver the car. Today. With a rejection sticker ?! And only one key. After I was told by the finance manager I was going to receive a second key. So a few hours later. I receive a call back from the sales manager. Or one of the sales managers Mr. Ayaz. Very firmly and directly continued to tell me because the finance manager they had me go to was a Chrysler finance manager. He was misinformed about the key situation and Chevrolet CPO vehicles don’t need to come with a spare key. He also continues to talk to me like a child and says “well this is what I get for having you go to the Chrysler finance manager so you don’t have to wait 1+ hours. Next time I’ll just let you wait”. I said what in the world are you saying. We are two men having a conversation and you’re talking to me like I’m an idiot. After he said they are not obligated to provide me a key they could sell me a new one at cost. At this point it’s not about the money for me. It’s about the statement from an employee of imperial telling me I’m going to get a spare key then never recovering one. I then ask if it’s standard practice for this business to allow customers to take possession of the newly purchased vehicles with rejection inspection stickers. He said yes. Most customers prefer to drive themselves to let the computers reset and then we reimburse for the reinspection. After almost $90,000 in vehicles purchased from this dealership in 8 months. I will never return. I hope all outbound calls are recorded as well as inbound. If so this would be a great lesson for management to teach on. More

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I was in a real pickle after my Kia Sorento decided to quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new and used cars. I found a few Chevy's that I really liked and made my way down to their business. I was paired up with a very nice young salesman, Keith Phaneuf. I found out quickly that Keith really cared about what I wanted and never pushed me into looking at anything else. I appreciated Keith's professionalism, customer service and over all down to earth personality - a real breath of fresh air. I also appreciated Keith's patience with me as I had originally purchased a Malibu, only to return it the next day. I am 6'2", 310 lb , 54 year old man and there was no way I was going to be happy in it for the next 6 years. My daughter said it was "impractical" and she was right ! What was I thinking? I immediately called Keith and he assured me that everything would be ok and that I should come in the next day to find a better vehicle for me. And he did, I chose a 2019 Chevy Equinox LT, Redline edition SUV and I couldn't be happier. The Imperial Chevrolet staff is amazing. Always friendly, helpful and courteous. I want to thank Omar as well, his sense of humor and ability to put one at ease is amazing. Thank you Omar ! In closing, if you are looking for a reliable automobile and not sure where to turn, try Imperial Chevrolet and ask for Keith Phaneuf. I was fortunate enough to have him as my salesman and if you are able to link up with him in your quest for your next car or SUV, I guarantee Keith will go above and beyond to find you EXACTLY what you want. More

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I had a very good experience with Sam Santrisi. I went in to test drive a new car and I was able to leave with that exact car. Sam answered all of my questions and went above and beyond to help me I went in to test drive a new car and I was able to leave with that exact car. Sam answered all of my questions and went above and beyond to help me get what I wanted. I would also like to thank Brad Mancini the from the management department. They definitely know how to take care of their potential customers. From the moment I walked into the door everyone was straight forward with their answer. I can appreciate the honesty. If you're looking for a new Chevy. Check them out. More

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Very good experience polite responsive willing to work with you respectful I woukd buy another vehicle from them and recommend to friends with you respectful I woukd buy another vehicle from them and recommend to friends More

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This is my third new vehicle from Imperial and I will definitely go back to Imperial for my next one. The sales person was straight forward and didn’t play games. The service is also very good. I f definitely go back to Imperial for my next one. The sales person was straight forward and didn’t play games. The service is also very good. I feel that they honestly appreciate the business and they do work to keep it. Over all I am very happy with my experience at Imperial. More

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I was looking for a new truck and Firas helped me out. No pressure and made the process very easy. If you are looking for a Chevy vehicle get in touch with Firas. No pressure and made the process very easy. If you are looking for a Chevy vehicle get in touch with Firas. More

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Overall, a great buying experience. Gary, my salesperson, was very straightforward, honest, and thorough throughout the process. Would definitely recommend the dealership to friends and Gary, my salesperson, was very straightforward, honest, and thorough throughout the process. Would definitely recommend the dealership to friends and/or family. More

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