Brad Nimz | Page 3

Adrien was really fun to work with! He has a great personality. He is out-going, funny, and kind. Adrien made me feel like I was car shopping with a friend. He showed me car options He has a great personality. He is out-going, funny, and kind. Adrien made me feel like I was car shopping with a friend. He showed me car options and was immediately able to go over possible payment amounts. I truly appreciate his patience and non-pushiness. He was attentive, but let me have space and time to think things over. I am not ready to buy a car at this time, but I will reach out to Adrien when I am! More

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Thanks all for getting the jet pump replaced in my GTI quickly, I appreciate it. quickly, I appreciate it. More

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The process was smooth, people knew their jobs and did them well. I appreciated a ride home as I had no transportaion when they needed to keep my car overnight them well. I appreciated a ride home as I had no transportaion when they needed to keep my car overnight More

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Great service. Appreciate how everything is explained in detail before the work is done. Attention to details is hallmark of this organization. Appreciate how everything is explained in detail before the work is done. Attention to details is hallmark of this organization. More

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When I bought my second ever Volkswagen a Jetta tdi I was new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the s new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the service desk he asked for my vin and told me I was still covered under the vw warranty for my dpf. I scheduled an appointment for service. Jon was my advisor for both service visits under warranty. Sean was amazing and kept me posted as well as my advisor. The last the car was in for service it had 112.5k miles in October 2023 it currently has 145.6k miles in September of 2024. I did apply for a job with them but me being new to the area at Christmas I ended up going home for a visit and stayed home but I now work at my local vw dealership. The service team and Luther Brookdale Volkswagen is in my opinion better than 80% of other dealers I’ve been to. Friendly and upfront on what’s going on. I do plan a visit back to the dealer once I become a vw tech. If I still lived in Minnesota and not New York I would 100% recommend the service department for vw More

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Excellent service. Very informative video concerning the needs for repairs. Waiting area very clean and well stocked. Very informative video concerning the needs for repairs. Waiting area very clean and well stocked. More

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Brad was very friendly and knowledgable. The dealership was very clean and the waiting room was welcoming. Will be back for sure! The dealership was very clean and the waiting room was welcoming. Will be back for sure! More

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Great service staff they always go above and beyond to make sure the guests are happy. make sure the guests are happy. More

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Some of the best customer service I have received in a long time. Was at first shocked by how long it could take to have my car diagnosed and possibly fixed, but somehow Bradley produced a rental and was long time. Was at first shocked by how long it could take to have my car diagnosed and possibly fixed, but somehow Bradley produced a rental and was able to get me on my way and also get the car diagnosed and fixed faster than we thought. Will definitely come back instead of going to those other guys in St. Louis Park. Thanks again! More

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I like this dealership. I especially like the video clip of the mechanic checking out the car. I had left my phone at home, when the mechanic asked if I had seen the video I especially like the video clip of the mechanic checking out the car. I had left my phone at home, when the mechanic asked if I had seen the video and I explained that I had not, he shared it with me. Everyone is professional and accommodating. More

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