Brad Wolfgram | Page 4

Service work quality sucks I am very disappointed to the quality of the vehicle of 2019 RDX. We had the same RDX model but in 2011, but never had any of the issues/experience li I am very disappointed to the quality of the vehicle of 2019 RDX. We had the same RDX model but in 2011, but never had any of the issues/experience like this new 2019 model. Here is our story, We purchased the 2019 RDX at the end of Octorber, 3 months ago. and everything looked fine at the beginning. However, within 2 weeks of the date of purchase, I found there are couple issues, 1. there was rattle noise around the cup holder/transmission gear area; 2. when open the tailgate, there is a huge noise when the tailgate reaches the top. so I brought the car back to the service department, and they kind of fixed the tailgate issues address above because the first issue was coming back. and alone with that, I discovered more issues. 1. the same rattle noise around the cup holder/transmission gear area; 2. back door on the passenger side had a little gap after close the door. 3. day/night mode changes even outside environment has not 4. dynamic drive mode unavailable 5. no media after start off the vehicle so I brought the car back again to the service department. But this time, technician only fixed the door gap (#2), the rattle noise came back on the second day, and the issues #3 - #5 were not able to fix since they couldn't spot it when they were doing the test. I took a photo and made a short video clip of the (#3 and #4) issues and sent it to the dealer service adviser. they asked me to bring the car back AGAIN to get the issues fixed. And I did. They worked on the known issues for about 4 days then I got the car back; but I spotted the same the same rattle noise AGAIN the next day morning. So, what is going on here ACURA. Four service trips in less than 3 months for a brand new car? Did your technician fixed the right place for the issue? The quality of the car is very very disappointing. Honestly, if possible, I would like to get my refund. More

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great service The customer is always a priority. Service might take more than a few minutes but it is always thorough with the customers' best interest in mind. The customer is always a priority. Service might take more than a few minutes but it is always thorough with the customers' best interest in mind. More

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Awesome customer service Brad is awesome! Very informative on what type of service I had to get for My car . He is the only consultant i would go to and that I trust! Brad is awesome! Very informative on what type of service I had to get for My car . He is the only consultant i would go to and that I trust! More

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Excellent service This branch has excellent service and very comfortable waiting room. I love that this location has a snack and water available for all customers. Grea This branch has excellent service and very comfortable waiting room. I love that this location has a snack and water available for all customers. Great job! More

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Always a Good Service! Brad W. is my Service Consultant on my last visit at Acura Glendale. He's always pleasant and remember my name when I get there. He explained to me Brad W. is my Service Consultant on my last visit at Acura Glendale. He's always pleasant and remember my name when I get there. He explained to me the service that I'm am going to get. He's very helpful and polite. Keep up the good work. More

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Brad is Awesome! Brad is always a pleasure. He always has a smile of his face and goes above and beyond to make sure my RDX is in tip-top shape. I live on the west s Brad is always a pleasure. He always has a smile of his face and goes above and beyond to make sure my RDX is in tip-top shape. I live on the west side and drive all the way to Glendale because Brad and the team at the Glendale location are top notch. More

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Great service! We always receive great service at Glendale Acura. Manny is a top notch service advisor and always keeps us informed. Thanks for the great service! We always receive great service at Glendale Acura. Manny is a top notch service advisor and always keeps us informed. Thanks for the great service! More

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My First visit to Acura of Glendale My fist contact with Acura of Glendale was through their website. I inquired about a possible re-call on the passenger side air bag on my 2010 Acura T My fist contact with Acura of Glendale was through their website. I inquired about a possible re-call on the passenger side air bag on my 2010 Acura TSX in which I got an immediate response. I contacted Brad Wolfgram on the phone and he made me an appointment to have my TSX re-call taken care of. When I arrived at the dealership I was greeted by Brad , he explained to me the process and said it would take a few hours. Brad offered me the shuttle service but I chose to stay and wait. The waiting area had complimentary coffee, phone charging station , free wifi and a T.V. .My TSX received a complimentay wash and vacuum, Brad mentioned some other issues that needed to be addressed on the car and was very helpful . Overall my experience was outstanding and stress free, I would definitely recommend Acura of Glendale for Superb Service. More

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Outstanding I recently purchased a new TLX from Acura of Glendale and I must say that the customer service was outstanding. I have been coming to this dealer for I recently purchased a new TLX from Acura of Glendale and I must say that the customer service was outstanding. I have been coming to this dealer for over 10 years and the staff here make you feel so welcome. Truly a great place to do business! More

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Service Brad was very helpful in resolving the issues on my car from the moment I spoke to Him. He was very helpful in getting it fixed and back on the road. Brad was very helpful in resolving the issues on my car from the moment I spoke to Him. He was very helpful in getting it fixed and back on the road. More

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