Sal Pappalardo

Gordie Boucher Ford of Kenosha responded

Knowing that our clear communication on your Ford F-450’s service needs met your expectations is rewarding. Hearing that our team was a strong advocate during your warranty issues means a lot to us. Thank you for recommending our dealership for both new Ford purchases and service. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your incredible loyalty and for continuing to choose Gordie Boucher Ford of Kenosha! Having purchased more than ten vehicles from us is something we don't take for granted, and it means even more to hear that each buying experience continues to get better. We're glad Mario made your latest vehicle purchase easy, comfortable, and stress free. We're also thrilled you're enjoying our newly remodeled dealership we designed it with the customer experience in mind. Thank you for your continued trust and for being such an important part of the Boucher family. We look forward to making your next experience even better! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly honored to have earned your continued trust and appreciate you taking the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Michael Yager continues to go above and beyond to provide exceptional customer service. Knowing that you choose our dealership over one closer to home because of the care you receive is one of the highest compliments we can receive. Delivering knowledgeable service, clear communication, and a customer experience worth the drive is exactly what we strive for every day. We'll be sure to share your kind words with Michael and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to serving you for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Ross, Justin, and our Sales Team helped you find the truck you wanted at a great value. Providing competitive pricing, a transparent vehicle-buying experience, and outstanding customer service is exactly what we strive for every day. We'll be sure to share your kind words with Ross, Justin, and the entire Sales Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your truck purchase, and we look forward to assisting you with all of your future vehicle sales and service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Michael and our Service Team provided a great experience from start to finish. Offering fair pricing, friendly customer service, quality vehicle maintenance, and a modern, welcoming facility is exactly what we strive for every day. We're glad our team was able to work with you and make your visit a positive one. We'll be sure to share your kind words with Michael and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly honored by your incredible review, Gene and Mary, and sincerely appreciate you choosing Gordie Boucher Ford of Kenosha. Hearing that Nathan, Terryn, and our Sales Team provided the best vehicle-buying experience you've had since 1972 is one of the highest compliments we could ever receive. Providing knowledgeable, professional, and pressure-free customer service while helping our customers find the right vehicle is exactly what we strive for every day. It means so much to know you've earned confidence in our dealership and plan to recommend us to your friends and family. We'll be sure to share your kind words with Nathan, Terryn, and the entire Sales Team. Thank you again for trusting Gordie Boucher Ford of Kenosha, and we look forward to serving you and your family for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great experience and that Tristen made the process easy and enjoyable. Providing a stress-free, customer-focused vehicle buying experience is exactly what we strive for every day. We’ll be sure to share your kind words with Tristen. Thank you again for choosing us, and we look forward to assisting you with all of your future vehicle needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Jordan, thank you for bringing this to my attention, and I sincerely apologize for the frustration and lack of communication surrounding your recent purchase experience at Gordie Boucher Ford of Kenosha. I understand how upsetting this situation has been, especially after such a significant vehicle purchase and while managing everything with a young child during the delivery process. That’s not the experience we want any customer to have. After reviewing everything, we have already spoken through email and are moving forward with refunding the balance related to the Auto Armor coverage. We appreciate the opportunity to address this and make things right. Again, I apologize for the inconvenience and communication delays throughout this process. Thank you for your patience, and please don’t hesitate to reach out to me directly if there’s anything further I can assist with. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review, we truly appreciate your continued trust and your business with Gordie Boucher Ford of Kenosha. Earning your business for a third vehicle purchase means a great deal to us. It’s great to hear Tristen continues to take the time to understand exactly what you’re looking for and makes sure you leave happy every time, that’s exactly the experience we strive to provide. We truly appreciate your loyalty and look forward to assisting you again down the road! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Jaime—we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you consistently have a good experience and that everything is straightforward and easy. That’s exactly the kind of service we strive to provide every time. Thank you again for your trust we look forward to assisting you again on your next visit! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha