Bradford Titone | Page 3

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford provided wonderful service and was kind, informative, and helpful throughout your visit. Taking the time to answer questions, explain recommendations, and ensure our customers feel confident in their vehicle service decisions is exactly what we strive for every day. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Brad, Mel, and our Service Team provided great communication throughout the repair process and worked closely with your warranty company to get your vehicle repaired as quickly as possible. Coordinating repairs, handling warranty claims, and keeping our customers informed every step of the way is exactly what we strive for every day. We'll be sure to share your kind words with Brad, Mel, and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to my attention. I'm very sorry to hear about your experience and understand how frustrating it is when you don't receive the follow-up you were expecting. This is not the level of communication or customer service we strive to provide at Gordie Boucher Ford of Kenosha. I would appreciate the opportunity to personally look into what happened, review the issue with the stripped bolt, and make sure you receive the follow-up you deserve. Please reach out to me directly at sal.pappalardo@boucher.com with your name and the best way to contact you. I'll personally work with Bradford and our Service Team to review your concern and determine the appropriate resolution. Thank you for your feedback. We value your business and hope to have the opportunity to restore your confidence in our dealership. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Bradford and our Service Team kept you informed throughout your Ford Edge repair and that our Pickup & Delivery Service made the experience even more convenient. Providing clear communication, quality vehicle repairs, and hassle-free service is exactly what we strive for every day. We'll be sure to share your kind words with Bradford and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your Ford Edge, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear your recall repairs were completed successfully and that you enjoyed the convenience of our Pickup & Delivery Service. Making vehicle service as easy and hassle-free as possible is something our team takes great pride in. We also appreciate your understanding regarding the scratch and are happy we were able to make things right. It’s great to hear you were pleased with the repair and the way Bradford took care of you throughout the process. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future Ford service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford kept you well informed throughout the service process. Clear communication, timely updates on parts availability, and keeping customers informed every step of the way are exactly what we strive for in our service department. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford provided a professional, high-quality experience and that our customer service stood out during your visit. Delivering excellent service and making sure every customer feels valued is exactly what we strive for every day. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the feedback, Bradford. I’m sorry to hear your experience left you feeling this way, as that is certainly not the standard we strive for at Gordie Boucher Ford of Kenosha. We work hard to provide professional service, strong value, and an experience that exceeds expectations, so I appreciate you taking the time to share your honest perspective. Feedback like this helps us continue improving both our processes and customer experience. If you’re willing, I’d appreciate the opportunity to learn more about your visit and see if there’s anything we can do to improve your experience moving forward. Please feel free to reach out to me directly at your earliest convenience at sal.pappalardo@boucher.com. Sal Pappalardo General Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, Doug, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear every part of your experience from Bradford to the porter team was friendly, accommodating, and efficient. Providing excellent communication and making sure every customer feels taken care of is exactly what we strive for every day. Thank you again for your kind words and your trust in our team. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha