Bradford Titone | Page 3

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear your recall repairs were completed successfully and that you enjoyed the convenience of our Pickup & Delivery Service. Making vehicle service as easy and hassle-free as possible is something our team takes great pride in. We also appreciate your understanding regarding the scratch and are happy we were able to make things right. It’s great to hear you were pleased with the repair and the way Bradford took care of you throughout the process. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future Ford service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford kept you well informed throughout the service process. Clear communication, timely updates on parts availability, and keeping customers informed every step of the way are exactly what we strive for in our service department. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Bradford provided a professional, high-quality experience and that our customer service stood out during your visit. Delivering excellent service and making sure every customer feels valued is exactly what we strive for every day. We’ll be sure to share your kind words with Bradford. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the feedback, Bradford. I’m sorry to hear your experience left you feeling this way, as that is certainly not the standard we strive for at Gordie Boucher Ford of Kenosha. We work hard to provide professional service, strong value, and an experience that exceeds expectations, so I appreciate you taking the time to share your honest perspective. Feedback like this helps us continue improving both our processes and customer experience. If you’re willing, I’d appreciate the opportunity to learn more about your visit and see if there’s anything we can do to improve your experience moving forward. Please feel free to reach out to me directly at your earliest convenience at sal.pappalardo@boucher.com. Sal Pappalardo General Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, Doug, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear every part of your experience from Bradford to the porter team was friendly, accommodating, and efficient. Providing excellent communication and making sure every customer feels taken care of is exactly what we strive for every day. Thank you again for your kind words and your trust in our team. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback we truly appreciate you bringing this to our attention. I’m sorry to hear your experience did not meet expectations. Clear communication and making sure customers fully understand their inspection results are both very important, and it’s disappointing to hear you left without the level of detail you should have received. We also understand how staffing and wait times can impact the overall experience, and we’re continuously working to improve both efficiency and communication within our service department at Gordie Boucher Ford of Kenosha. I would appreciate the opportunity to learn more about your visit and see how we can improve moving forward. Please feel free to reach out to me directly to sal,pappalardo@boucher.com at your convenience. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. Earning your business for two vehicle purchases this year means a great deal to us. We’re glad to hear both experiences were great and that our service stood out. It’s great to know Bradford and Terryn took such good care of you, we’ll be sure to share your kind words with them. Thank you again for your trust and loyalty. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Jaime—we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you consistently have a good experience and that everything is straightforward and easy. That’s exactly the kind of service we strive to provide every time. Thank you again for your trust we look forward to assisting you again on your next visit! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your review, we truly appreciate you choosing Gordie Boucher Ford of Kenosha. We’re glad to hear that everyone you worked with, including Bradford, was professional and courteous both over the phone and in person. That’s exactly the level of service we aim to provide. If there’s anything we could have done to make your experience a full 5-star visit, we’d really value your feedback. We’re always looking for ways to improve. We appreciate your business and look forward to assisting you again in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review—we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great experience working with Bradford and that our team was able to take care of your recall and oil change quickly. It’s also great to know the pickup and delivery service made things even more convenient for you. We appreciate your kind words about our facility and team. We look forward to assisting you again in the future! Sal Pappalardo General Manager