Bradford Titone | Page 3

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We sincerely apologize for the long wait time you experienced for your recall service. While some recalls can take longer than expected due to parts availability, scheduling, or safety inspection requirements, we understand how frustrating it must have been to wait the entire day for a repair that seemed simple. At Gordie Boucher Ford of Kenosha, we’re committed to improving communication and efficiency so our customers have a clearer understanding of service timelines. If there’s anything we can do to make this right and turn your experience into a 5-star one, please reach out to myself Sal Pappalardo, General Manager or your Service Advisor Bradford Titone @ 262-697-0700. We truly appreciate your business and the opportunity to better serve you. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re glad to hear our team provided friendly service, walked you through the process, and kept you updated while you waited. At Gordie Boucher Ford of Kenosha, clear communication and customer care are always top priorities. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words and for trusting us with your vehicle during recall visits. We’re thrilled to hear that you’ve had such positive experiences with our team and that the friendly, accommodating atmosphere at Gordie Boucher Ford of Kenosha has made your visits enjoyable. From complimentary snacks and drinks to staff who check in and ensure you’re comfortable, we want every customer to feel cared for. We also appreciate your special shoutouts Mel truly is one of the kindest, most thoughtful shuttle drivers, and Bradford always goes the extra mile to make sure vehicles receive the best care possible. We’re lucky to have them on our team, and we’re grateful for your recognition. Thank you again for your continued trust, and we look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re so glad to hear that Bradford provided clear communication and a hassle-free experience during your visit to Gordie Boucher Ford of Kenosha. Avoiding the typical dealership runaround and delivering straightforward service is exactly what we strive for, and it’s great to know Bradford made such a positive impression. We appreciate your trust and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found our team at Gordie Boucher Ford of Kenosha to be professional and courteous. Providing updates from start to finish and following up after service are part of our commitment to keeping every customer informed and confident in their vehicle care. We appreciate your trust and look forward to serving you again with the same high level of customer service on future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We’re thrilled to hear that Bradford provided you with exceptional customer service at Gordie Boucher Ford of Kenosha. His dedication to keeping you updated, ensuring your vehicle was well cared for, and going above and beyond truly reflects the standard we strive for in our service department. It’s great to know his efforts made such an impression that you wanted to return your loaner car with a full tank and even a fresh carwash that speaks volumes about the trust and appreciation he earned. We’re grateful for your kind words and your loyalty, and we look forward to welcoming you back for both service and sales in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re glad to hear your first visit to Gordie Boucher Ford of Kenosha was a pleasant one and that our team provided you with a clean facility, professional staff, and a smooth oil change service. We also appreciate you mentioning your intermittent transmission slip concern our technicians will work hard to diagnose and repair the issue during your next visit so you can drive with confidence. We value your trust and look forward to continuing to provide you with excellent service and care for your vehicle. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you are very satisfied with your experience at Gordie Boucher Ford of Kenosha. Barb is truly terrific, and we’re proud to have her as part of our team. It’s also wonderful to know our service team and friendly staff made such a positive impression. We appreciate your feedback and look forward to continuing to provide you with top-notch service on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your incredible feedback! Buying 50 new cars is quite an experience, and it means so much to hear that your visit to Gordie Boucher Ford of Kenosha was the very best of them all. We’re thrilled that Tristen’s professionalism and dedication stood out and that Barb’s hospitality helped make the experience even more memorable. Your trust and kind words inspire our team to keep delivering exceptional customer service from sales to hospitality. We truly appreciate your business and look forward to welcoming you back for future vehicles and service needs. Sal Pappalardo General Manager