Bradford Titone | Page 4

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback we truly appreciate you bringing this to our attention. I’m sorry to hear your experience did not meet expectations. Clear communication and making sure customers fully understand their inspection results are both very important, and it’s disappointing to hear you left without the level of detail you should have received. We also understand how staffing and wait times can impact the overall experience, and we’re continuously working to improve both efficiency and communication within our service department at Gordie Boucher Ford of Kenosha. I would appreciate the opportunity to learn more about your visit and see how we can improve moving forward. Please feel free to reach out to me directly to sal,pappalardo@boucher.com at your convenience. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. Earning your business for two vehicle purchases this year means a great deal to us. We’re glad to hear both experiences were great and that our service stood out. It’s great to know Bradford and Terryn took such good care of you, we’ll be sure to share your kind words with them. Thank you again for your trust and loyalty. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Jaime—we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you consistently have a good experience and that everything is straightforward and easy. That’s exactly the kind of service we strive to provide every time. Thank you again for your trust we look forward to assisting you again on your next visit! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your review, we truly appreciate you choosing Gordie Boucher Ford of Kenosha. We’re glad to hear that everyone you worked with, including Bradford, was professional and courteous both over the phone and in person. That’s exactly the level of service we aim to provide. If there’s anything we could have done to make your experience a full 5-star visit, we’d really value your feedback. We’re always looking for ways to improve. We appreciate your business and look forward to assisting you again in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review—we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great experience working with Bradford and that our team was able to take care of your recall and oil change quickly. It’s also great to know the pickup and delivery service made things even more convenient for you. We appreciate your kind words about our facility and team. We look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear everyone was friendly and helpful, and that Bradford helped get your truck fixed quickly and back on the road. That’s exactly the kind of experience we aim to provide. Thanks again for choosing us, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review, we truly appreciate you taking the time to share that with us. Hearing that this was the best car-buying experience you’ve had over the years means a great deal to our entire team at Gordie Boucher Ford of Kenosha. That’s exactly the level of care and professionalism we strive to provide every customer. We’re especially glad to hear that Bradford took such great care of you throughout the process. We’ll be sure to share your kind words with him it will mean a lot. Thank you again for your trust and your business. We hope you enjoy your new vehicle, and we look forward to assisting you again in the future. Sal Pappalardo General Manager Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re glad to hear you had a positive experience with the friendly and accommodating team at Gordie Boucher Ford of Kenosha. Our goal is always to provide fast, convenient Ford service while making sure every customer feels welcomed and taken care of. It’s great to know our team was able to work with your schedule and deliver the experience you expected. We truly appreciate you choosing Gordie Boucher Ford of Kenosha, and we look forward to helping you again with any future vehicle service or maintenance needs. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Bradford provided a straightforward service experience and kept you updated while your truck was being repaired. Our goal is always to clearly explain the work needed, complete it efficiently, and get our customers back on the road as quickly as possible. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to helping you again on your next service visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha