Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys | Page 10

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
245 Reviews
4.7

245 Reviews

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245 Reviews of Brady Keys

October 04, 2025

Dealership Rating
Employee Rating

Amanda Gonzales is the best service advisor I have ever encountered. (I have dealt with the worst advisors ever at Gene Messer VW and Pollard Ford.). So far I am amazed and impressed with the professionali More

by Loyp99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Gonzales

Oct 05, 2025

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 06, 2025

Loyp99 responded

I would prefer to have my oil changed at 5k mile intervals instead of 10k. The Toyota manual advised the 5k intervals in dusty environments; which Lubbock is. Will this be a problem?

October 01, 2025

Dealership Rating
Employee Rating

Jake Chester was very helpful. Answered all my questions. Transaction was easy and smooth. Price for my trade-in was reasonable. Would definitely recommend to family or friends More

by Kmdtaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2025

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. Thanks again for the recommendation, and have an amazing day!

October 01, 2025

Dealership Rating
Employee Rating

Nice wait area, café, TVs, seating, and service department staff are very responsive, txt work well for a quick reply. More

by rudagray
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Gene Messer Toyota responded

Hello, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2025

Dealership Rating
Employee Rating

I really appreciate how helpful and cooperative everyone was to me especially my car salesman, Nieves Garcia More

by lizipock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2025

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2025

Dealership Rating
Employee Rating

Came in for routine 45k maintenance on my Tacoma. Friendly staff. Correctly advised tires were worn and need of replacement. Incorrectly advised vehicle would need 4 wheel alignment after tire replac More

by dunlapdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Gene Messer Toyota responded

Thank you for bringing this to our attention. If you would reach out to me directly, I would like to discuss the issue and try to resolve as soon as possible. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

September 26, 2025

Dealership Rating
Employee Rating

I came to get my oil changed and it was done in a very professional way.. pleased with the service. More

by Genevacorona12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2025

Dealership Rating
Employee Rating

The process was very fast and was not pushy unlike some of the other dealerships in Lubbock. More

by Mjkolas1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessie Hendrickson

Sep 27, 2025

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2025

Dealership Rating
Employee Rating

Awesome Bryan was very helpful and professional. I would certainly choose him next visit. So many people were polite and helpful. More

by Sols37chev
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Bryan

Sep 21, 2025

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

Dealership Rating
Employee Rating

They are always thorough and the coffee shop was a great area to get some work done while we waited More

by Joyce weidtshasteen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2025

Gene Messer Toyota responded

Hi Joyce, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2025

Dealership Rating
Employee Rating

Jake Chester was extremely accommodating to finding me the best car possible at a price point that would work with my budget. More

by flippermia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Chester

Sep 20, 2025

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

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