Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys | Page 9

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
252 Reviews
4.7

252 Reviews

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252 Reviews of Brady Keys

November 05, 2025

Dealership Rating
Employee Rating

Service dept has always serviced my Toyotas. Prompt, efficient and professional. All service writers are proficient. ‘18 Avalon is at 70 th mikes, like a new car, because of Messer service pr More

by Susjimbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service writer, Adam, service mgr. Dave

Nov 06, 2025

Gene Messer Toyota responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. If you have any further questions, please don't hesitate to reach out!

November 05, 2025

Dealership Rating
Employee Rating

Staff was friendly and professional went for a oil change I was in and out in 45 minutes More

by bnereck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2025

Dealership Rating
Employee Rating

Everyone from the sales staff to the service department are exceptionally helpful. Great people with a great brand! More

by djohnkinman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 30, 2025

Dealership Rating
Employee Rating

I had an online appointment and experienced good, fast service. Service was completed in less than 2 hours. More

by Rodney.keeton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2025

Gene Messer Toyota responded

Thank you for your visit. Please contact us if there's anything we can do to make your next visit a 5-star experience for you! Brady Keys General Manager bkeys@genemesser.com

October 30, 2025

Dealership Rating
Employee Rating

Very professional and also friendly They wait time wa very was prompt and they finished quickly More

by grandsal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Gene Messer Toyota responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2025

Dealership Rating
Employee Rating

Fantastic from manager Brady to service department that includes Dave, Matt, Colby and all I have had any dealings. The whole team makes me feel wanted. More

by sherrillpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt, Dave, Colby, Adam

Oct 30, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2025

Dealership Rating
Employee Rating

Great place. Everyone so helpful. 49k maintenance on vehicle. I was in and out pretty quickly. Very professional More

by javier.valensuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2025

Gene Messer Toyota responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2025

Dealership Rating
Employee Rating

We had an appointment for an oil change And it still took over 2 hours. More

by Mark Hegi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Gene Messer Toyota responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me directly. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

October 22, 2025

Dealership Rating
Employee Rating

I had a very good experience. That's the quickest I've ever been able to get out of a dealership. Luke was great to work with. More

by drovefromWeatherford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luke Schaffer

Oct 23, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 20, 2025

Dealership Rating
Employee Rating

Great sales staff. Second vehicle I have bought here in 12 months. Service department is a little slow. More

by Slouch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Chester

Oct 23, 2025

Gene Messer Toyota responded

Thank you for being a loyal customer! We appreciate your positive feedback on our sales staff. We apologize for any inconvenience with our service department and we are actively working to improve their speed. Thank you for choosing us for your vehicle needs.

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