Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys | Page 9

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
245 Reviews
4.7

245 Reviews

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245 Reviews of Brady Keys

October 22, 2025

Dealership Rating
Employee Rating

We had an appointment for an oil change And it still took over 2 hours. More

by Mark Hegi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Gene Messer Toyota responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me directly. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

October 22, 2025

Dealership Rating
Employee Rating

I had a very good experience. That's the quickest I've ever been able to get out of a dealership. Luke was great to work with. More

by drovefromWeatherford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luke Schaffer

Oct 23, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 20, 2025

Dealership Rating
Employee Rating

Great sales staff. Second vehicle I have bought here in 12 months. Service department is a little slow. More

by Slouch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Chester

Oct 23, 2025

Gene Messer Toyota responded

Thank you for being a loyal customer! We appreciate your positive feedback on our sales staff. We apologize for any inconvenience with our service department and we are actively working to improve their speed. Thank you for choosing us for your vehicle needs.

October 19, 2025

Dealership Rating
Employee Rating

I always get the best service at Messer Toyota. They take care of all my needs! More

by GinaS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Womack

Oct 20, 2025

Gene Messer Toyota responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

Dealership Rating
Employee Rating

I dropped in w/o an appt because I thought I would be there 10 minutes. However, I ended up needing to leave the car for an extended period of time. Then the first two Uber’s that the dealership ordered More

by christinefflewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Womack

Oct 20, 2025

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

Dealership Rating
Employee Rating

This service department is the best one I have ever worked with. They are honest, caring, explain in detail the issues if any, and do a great job. I will only buy a Toyota because of this service depa More

by DebbieRav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Randall, Adam

Oct 20, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

October 11, 2025

Dealership Rating
Employee Rating

Absolutely no complaints, The work was done in a timely manner. What I needed done was done. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Gene Messer Toyota responded

Hi Vanessa, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2025

Dealership Rating
Employee Rating

Service dept is great, super friendly & helpful. I’ve worked with parts dept several times this year and they also do a great job! More

by Marj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda G.

Oct 11, 2025

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 06, 2025

Dealership Rating
Employee Rating

I was very pleased the way things worked out. That's all I have to say. More

by cathy_jimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Oct 10, 2025

cathy_jimenez responded

Thank you for a great job

October 04, 2025

Dealership Rating
Employee Rating

Professional, genuine, honest. Great service from point of first visit to the car lot through purchasing process and financing, and thereafter as they assist with service - even h More

by Alice Villalobos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David

Oct 07, 2025

Gene Messer Toyota responded

Alice, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! If you have any further questions, please give us a call. We're always happy to help!

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