Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys | Page 8

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
252 Reviews
4.7

252 Reviews

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252 Reviews of Brady Keys

November 22, 2025

Dealership Rating
Employee Rating

The service staff was very nice but I paid for a full detail and had to return to get my car cleaned and the new radio in my car is loose and is having serious problems. When I returned the service techn More

by Carterprewitt924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 26, 2025

Gene Messer Toyota responded

I apologize for the bad experience you had during your last service visit. I would like the opportunity to make this right if you could reach out to me at your earliest convenience. Thank you for your time. Matthew Walker Service Manager mwalker@group1auto.com

November 18, 2025

Dealership Rating
Employee Rating

People working at the dealership are very well known about the stuff. Service advisors and technicians will help you out with all your vehicle problems. More

by mohit bhakta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kolby cook, David Kirkham, Bryan Womack, Adam laugher, colby watts, Jesse paez, Amanda Gonzales, Bryan elliott, Matt walker.

Nov 20, 2025

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2025

Dealership Rating
Employee Rating

Friendly, I was greeted as soon as I walked through the door and was offered some water. I really appreciate the hospitality. I even had an issue with the first vehicle I picked out. I was able to bring it More

by Angela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Pineda

Nov 20, 2025

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2025

Dealership Rating
Employee Rating

Cooper was awesome! Very friendly, very knowledgeable. Everything went smooth and easy. Would do business with Cooper again. More

by ashultima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 20, 2025

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2025

Dealership Rating
Employee Rating

Good, fantastic job and I appreciate the agent who helped me. I definitely recommend your dealership. More

by 7mcattle23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 14, 2025

Dealership Rating
Employee Rating

Tyler was my salesperson and he was patient with me and made the whole process very comfortable. He was absolutely knowledgeable and asked questions that I never knew were important. He maintained his prof More

by franleal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler

Nov 16, 2025

Gene Messer Toyota responded

Hi, thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that Tyler provided exceptional service. We're also glad that Brad in finance was able to make the process smooth. Your satisfaction is our top priority, and we can't wait to see you back at our dealership again.

November 13, 2025

Dealership Rating
Employee Rating

Dealership is friendly the service people were very kind made the whole process super easy More

by Maylee Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2025

Gene Messer Toyota responded

Hi Maylee, thank you for your positive review! Our team strives to provide excellent service and make the car-buying process stress-free. We appreciate your support and hope to see you again soon.

November 12, 2025

Dealership Rating
Employee Rating

Gene Messer Toyota and Salesman Doug Stapp are great to deal with! Would highly recommend! More

by JLIT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Stapp

Nov 13, 2025

Gene Messer Toyota responded

Hi, we're happy you found Doug to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2025

Dealership Rating
Employee Rating

They were very helpful. Sean was very accommodating and patient. He took the time to show us the vehicles about a month ago and when we came back last week we wanted him More

by jburris92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Short

Nov 13, 2025

Gene Messer Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Sean here at Gene Messer Toyota! We hope to be of service to you again in the future. Best wishes, Gene Messer Toyota

November 08, 2025

Dealership Rating
Employee Rating

Recommended services for future updates always helpful . Spend a little drive along. Thank you ,Guys. More

by reynaedward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Paez , Colby Watts

Nov 08, 2025

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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