Braelynn Merrell

Friendly and cared for my time and needs. Made entire process easy and accurate. Constant follow ups provided. Made entire process easy and accurate. Constant follow ups provided. More

by eddieair Verified Customer Verified Customer

Report | Print

Mastrovito Hyundai sets the standard for other dealerships to follow. Seriously, with having fourteen cars bought in my life found that their approach is caring for people. Not just the customer dealerships to follow. Seriously, with having fourteen cars bought in my life found that their approach is caring for people. Not just the customer walking in, but the team working here. From the owner, sales team, administration, and service department found a cohesive group of people working together. Consummate professionals all with a family approach. I've gotten two vehicles here and helped my daughter get one too. More

by Jeff Shepard Verified Customer Verified Customer

Report | Print

Normally I give you guys the benefit of the doubt BUT my last appointments were horrible. My car was worse leaving you than before we brought it in. What you called wear and tear that suddenly wasn’t covere last appointments were horrible. My car was worse leaving you than before we brought it in. What you called wear and tear that suddenly wasn’t covered under my extended warranty was called deliberate by another mechanic. You attempted to charge me $800 for something they fixed for $250. I will never be back More

by ranaewynn Verified Customer Verified Customer

Report | Print

Brae was amazing and helpful! Dealership was efficient and stuck by warranty without any issues Dealership was efficient and stuck by warranty without any issues More

by RNROGERS026 Verified Customer Verified Customer

Report | Print

i am very impress on service, and the only comment no sugar or creamer for coffee and donuts would be a nice touch while waiting sugar or creamer for coffee and donuts would be a nice touch while waiting More

by scander Verified Customer Verified Customer

Report | Print

I like my oil changed more often than the standard schedule. You could say it was just an oil change, but something happened that made it exceptional. I was cheerfully greeted by Rhiannon Rosen and schedule. You could say it was just an oil change, but something happened that made it exceptional. I was cheerfully greeted by Rhiannon Rosen and Brealynn Merrell. Rhiannon was my service assistant on this day. Once my car was taken in, Rhiannon approached me. I was on the showroom floor and she offered a service contract for oil changes. This will save me a tremendous amount of money. I would get three for a set price. I was amazed. More amazed of the customer service given. This reflects well on the brand and dealership. I always say, you can't be told no unless you ask, and the greater disappointment is having not asked. Rhiannon gets 5 stars. Brealynn, Luke and the complete service team are spectacular. Frank, keep doing what your doing. Your teams loyalty to you shows it's more than a job. Thank you all! Jeff Shepard. More

by Jeff Shepard Verified Customer Verified Customer

Report | Print

This is a great dealership with great staff. It’s always a pleasure to bring my cars to them for service. (Incidentally, all three cars of mine were purchased here…) It’s always a pleasure to bring my cars to them for service. (Incidentally, all three cars of mine were purchased here…) More

by tomantonoff2 Verified Customer Verified Customer

Report | Print

Excellent service as usual everyone at the dealership is pleasant to deal with and very knowledgeable service department is second to none pleasant to deal with and very knowledgeable service department is second to none More

by agerardo1805 Verified Customer Verified Customer

Report | Print

Service technician performed all the required work in a timely fashion (oil change, tire rotation, filter replacements, etc.). timely fashion (oil change, tire rotation, filter replacements, etc.). More

by tdangle Verified Customer Verified Customer

Report | Print

Did oil change and NYS inspection Disappointed they didn’t rotate frontier tires though as we talked about didn’t rotate frontier tires though as we talked about More

by davidg3777 Verified Customer Verified Customer

Report | Print