Branan Lake | Page 5

Bought my car there and have it serviced and it is great service and nice dealership service and nice dealership More

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The auto technician was kind enough to show me how to access the in cabin filter so I can change it myself later this month. This was unexpected a d I truly appreciated the willingness of Faricy dealersh access the in cabin filter so I can change it myself later this month. This was unexpected a d I truly appreciated the willingness of Faricy dealership to do this. It means alot to me More

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They are very caring and they explain everything they are doing and why they are doing it doing and why they are doing it More

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I am so please with the service dept. They not only treated well extremely well, but took care of me so I still qualified for warranty. I rate them with 5 stars. They not only treated well extremely well, but took care of me so I still qualified for warranty. I rate them with 5 stars. More

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Fast and reliable service from knowledgeable and friendly staff. Provide great communication throughout the service process. staff. Provide great communication throughout the service process. More

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Friendly customer service, kept informed about any issues and respectful of any discussion I make. and respectful of any discussion I make. More

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Very professional. They made everything quick and easy. Excellent communication. They even found an unrelated issue and fixed it before it became an expensive repair do They made everything quick and easy. Excellent communication. They even found an unrelated issue and fixed it before it became an expensive repair down the road. More

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The staff was friendly and very helpful. They answered questions I have. They gave me a copy of what was done. They answered questions I have. They gave me a copy of what was done. More

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I was very happy with the service and the news. My jeep is in good shape like when I bought it My jeep is in good shape like when I bought it More

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I really wanted to have a better experience, but unfortunately I won't be returning to Faricy Chrysler Jeep. Our 2024 Jeep Wagoneer began displaying low oil pressure warnings and would suddenly c unfortunately I won't be returning to Faricy Chrysler Jeep. Our 2024 Jeep Wagoneer began displaying low oil pressure warnings and would suddenly cut engine power while driving—obviously a serious safety concern. When I called the dealership, the woman who answered the phone was dismissive and had a poor attitude. I was initially told it would be at least a week before anyone could even look at the vehicle. After explaining that this was unacceptable for what appeared to be a major mechanical issue, I was finally told to bring it in the next morning. To give credit where it's due, the service advisor who checked us in (I believe his name was Branan) was professional, courteous, and quickly arranged a RAM rental through Hertz. Unfortunately, that's where the positive experience ended. Later that same day, I was told the Jeep was fixed and that it only needed a software update. About a week later, while towing our travel trailer with my family in over 100-degree heat, the Wagoneer overheated and broke down on the side of the road in Pueblo. Pueblo Jeep got the vehicle in immediately. Their technician diagnosed it with a failed thermostat—exactly what many other Wagoneer owners have reported online with these same symptoms. They're also replacing a trailer tow sensor, another known issue. If Faricy had properly diagnosed the problem the first time instead of sending us away with a software update, my family likely wouldn't have ended up stranded on the side of the highway in extreme heat. The service advisor earned the second star, but the incorrect diagnosis and the risk it created for my family mean I'll be taking my business elsewhere. More

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