Branan Lake
Branan Lake at Faricy Chrysler Jeep

Branan Lake | Page 4

Service Advisor

Faricy Chrysler Jeep

4950 New Car Drive
Colorado Springs, CO 80923

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4.8
56 Reviews
4.8

56 Reviews

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56 Reviews of Branan Lake

September 01, 2026

Dealership Rating
Employee Rating

My 24 wrangler had a recall and was in and out in about an hour very quick and taken care of great dealer. More

by rvdude36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2026

Faricy Chrysler Jeep responded

Thank you! An hour is what a recall visit should be, and Branan and the techs made it happen. We appreciate you trusting us with the Wrangler.

August 28, 2026

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Employee Rating

Very helpful and did a great job diagnosing and servicing the grand. Cherokee. Thanks again b More

by david.ives
Recommend Dealer
Yes
Sep 22, 2026

Faricy Chrysler Jeep responded

Thank you, David! A good diagnosis is most of the battle, and Branan and the techs took care of it. We appreciate your business and are glad the Grand Cherokee is running right.

August 27, 2026

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Employee Rating

Only thing I was disappointed in was that they didn’t automatically wash my car which was dirty. I had to drive back up and ask. I think it should be done as part of our service. More

by debtorgerson
Service Time
Recommend Dealer
Yes
Sep 22, 2026

Faricy Chrysler Jeep responded

Thank you for the five stars, and thank you for flagging the wash — you're right. A complimentary wash is part of the service and you shouldn't have had to drive back up to ask for it. That one's on us, and we've passed it along so it doesn't happen again. Branan and the team appreciate your business, and we'll make sure your next visit goes out clean.

August 22, 2026

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Very considerate and kept us up to date. Took great care of the vehicle as well. It runs great More

by JMC
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2026

Faricy Chrysler Jeep responded

Thank you! Branan is genuinely considerate with customers, and keeping you updated matters to him. We're glad the vehicle is running great — thank you for your business.

August 21, 2026

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VERY PROFESSIONAL, WILL RECOMMEND TO OTHER JEEP OWNERS TO GET THEIR VEHICLE SERVICED @ THIS DEALERSHIP More

by horne3527
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2026

Faricy Chrysler Jeep responded

Thank you! Branan and the service team will be glad to hear it, and a recommendation to fellow Jeep owners means a lot around here. We appreciate your business.

August 21, 2026

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Employee Rating

Faricy always does a great job - quick and thorough service with great staff and nice facilities. More

by JR
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 22, 2026

Faricy Chrysler Jeep responded

Thank you, JR! Quick and thorough together is the hard part, and Branan and the team manage it consistently. We appreciate your business and look forward to seeing you next time.

August 18, 2026

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Made an appt for a recall. First time to this dealership. Day of appt I arrrived and everyone was very welcoming and efficient. Had me checked in and settled in to wait for my More

by kimschwing
Service Price Transparency
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Recommend Dealer
Yes
Aug 18, 2026

Faricy Chrysler Jeep responded

Thanks, Kim

August 16, 2026

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I’ve been a customer for almost 9 years and am extremely happy with Faricy Boys parts and service department. They keep me informed on all things going on with my Jeep. No unexpected surprises. More

by Kristenwarren1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2026

Faricy Chrysler Jeep responded

Kristen, thank you for trusting us with your Jeep for nearly nine years! It means a lot to know our parts and service teams have consistently kept you informed and made sure there are no unexpected surprises along the way. We truly appreciate your loyalty to Faricy Chrysler Jeep and look forward to taking care of you and your Jeep for many more years!

August 16, 2026

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Employee Rating

Faircy always does a great job servicing my vehicle. They pay attention to detail and explain what they are doing. Everyone is respectful and professional. More

by lisntom2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 18, 2026

Faricy Chrysler Jeep responded

Thank you for the kind words! We’re glad our service team continues to provide the attention to detail, clear communication, and professionalism you deserve. We appreciate you trusting Faricy Chrysler Jeep with your vehicle and look forward to seeing you next time!

August 15, 2026

Dealership Rating
Employee Rating

The work is just fine. Communication is not. Trying to speak to a human is impossible. And if your original service advisor is off the next day, perhaps someone else should More

by Fitzpatm72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2026

Faricy Chrysler Jeep responded

Thank you for the candid feedback. While we’re glad the repair itself was completed to your satisfaction, we’re sorry our communication fell short. You should be able to get timely updates even when your original service advisor is unavailable, and we understand how frustrating it is when reaching someone directly is difficult. We also should have done a better job explaining the radiator failure and answering your questions. We appreciate you bringing these concerns to our attention and will use your feedback to improve how our service team communicates and provides coverage for customers. — Faricy Chrysler Jeep

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