Brandi Fox

Spitzer Nissan responded

Congratulations on your third Nissan Versa purchase. We’re glad our team provided such a welcoming and helpful experience. Thank you for your continued loyalty and for highlighting what we do best.

Spitzer Nissan responded

We appreciate hearing that your Nissan Rogue service went smoothly and that our team was friendly. Brandi and everyone on our staff are grateful for your recommendation to friends and family. We look forward to welcoming you back for any future needs.

Spitzer Nissan responded

Thank you for taking the time to share your experience. I’m very sorry to hear about your visit—what you described is not the level of service or professionalism we expect from our team. There’s no excuse for not being greeted properly, especially when you arrived for service, and I understand how frustrating it must have been to feel overlooked. The situation with the service drive being blocked, especially in the rain, is also unacceptable and not how we intend to operate. On top of that, needing to ask multiple times about your vehicle and feeling like an inconvenience is the opposite of the experience we want any customer to have. We take feedback like this seriously and will be addressing these concerns with our team to ensure better communication, awareness, and overall customer care moving forward. If you’re open to it, I would appreciate the opportunity to speak with you directly and try to make this right. Please reach out to me at your convenience. - Jason 419-423-7161 Thank you again for bringing this to our attention.