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Brandon Bart
Brandon Bart at Klaben Ford Lincoln

Brandon Bart | Page 8

Quick Lane Assistant Service Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
99 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

14 yrs, 4 mos

5.0

99 Reviews

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99 Reviews of Brandon Bart

September 28, 2023

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Employee Rating

I didn't notice until after I got home, but I noticed oil drips on my garage floor, indicating that it wasn't wiped clean after the work was done. My washer fluid wasn't topped off either. More

by MOONER93
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 28, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and share your honest feedback with us. We share this with our entire team and reflect on its content to better understand where we are succeeding in providing the level of service our customers deserve as well as realizing our failures and where improvements are needed. Without your feedback, we would not have known where we failed in meeting and exceeding expectations. We sincerely apologize for any inconveniences this may have caused you. We would love to take care of these issues for you and double check the other work. We attempted to reach out to you and were not able to contact you, please feel free to contact us at any time to discuss this matter. Thank you in advance for allowing us to make right a situation we clearly created and for the opportunity to restore your confidence and trust in our customer first culture. Again, thank you for your feedback. I and the entire Quick Lane team remain at your service.-Jeremy Webster, Service Manager, Quick Lane of Kent

September 18, 2023

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Employee Rating

He was very helpful. And kind he knows his job. I would recommend him to everyone More

by lewistristan906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Carl Bujorian, Tom Alcorn, Sean Bradford, Ryan D'Achille, Dylan Becker , Michael Albritton, Terry Baughman, Justin Russell

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August 27, 2023

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Cant stand your dealership! You stuck it to me to many times. Ive given you chances and you just repeated your xx . So i will never buy another vehicle of any kind from you ag More

by fmsue0121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 21, 2023

Klaben Ford Lincoln responded

Thank you for providing our team with the feedback and thank you for taking the time to speak with us today. While I am happy that Quick Lane has met or exceeded your expectations, I am sorry that our dealership as a whole has not. We take all feedback very seriously and use it as a teaching tool about what to do and what not to do. We have taken notes on your previously poor experiences and have forwarded them to the department heads of our Sales and Service Departments. Again, I apologize for any inconveniences you may have experienced in the past. If there is anything I can do to assist you in the future, please don't hesitate to reach out to me directly. I remain at your service. -Jeremy Webster Quick Lane Manager

August 17, 2023

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Employee Rating

Supper fast, friendly and it cost less than expected. I had never used quick lane until now but will use them for everything from now on. More

by Rvancopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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August 12, 2023

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Employee Rating

They have always treated me like family. Always kind and professional. I have no problem referring you to friends and family. More

by APENNYSAVED2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks , Mario Palomba

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August 01, 2023

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Employee Rating

I have always had a positive experience at Klaben and this is where I always plan to have my truck serviced. More

by joshua.carr525
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Webster

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July 31, 2023

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Employee Rating

Great experience all the way around. Brandon did a great job getting everything accomplished and Shea did great with setting up everything necessary. More

by Twheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shea Miller

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July 27, 2023

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Employee Rating

Good experience with Quick Lane. Always courteous, quick, and thorough. This is our usual place to take our cars. More

by TODDANDTRINA
Recommend Dealer
Yes
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July 23, 2023

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Employee Rating

Justin is always awesome and friendly, he gets customer service, out in 45 minutes ! He is consistent, and easy to work with. Thanks for the great service More

by Spin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Mitchell , Justin Russell

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July 17, 2023

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Employee Rating

Brandon did a great job with handling my need and Shea of course. Very professionally and effectively done. More

by Twheeler
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Workmanship
Service Time
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Recommend Dealer
Yes
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