Brandon Flem
Brandon Flem at Grand Prairie Ford

Brandon Flem

New Car Manager

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

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4.8
242 Reviews
4.8

242 Reviews

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242 Reviews of Brandon Flem

December 20, 2025

Dealership Rating
Employee Rating

Awesome customer service. Traveled from about 2 hours and will do it again! Thanks for every thing. More

by joshcampbell82
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

December 19, 2025

Dealership Rating
Employee Rating

I already did this survey Read my last survey. I don't want to fill it out twice More

by alec.johns
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

December 18, 2025

Dealership Rating
Employee Rating

Relatively straightforward, good selection of options and plenty of knowledge to explain the current inventory. Quick response and follow up my salesman throughout the process. More

by bullard.bullard99
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

December 17, 2025

Dealership Rating
Employee Rating

My sales guy Cole did a great job and was patient throughout the entire process. More

by alec.johns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Benson , Cole

December 17, 2025

Dealership Rating
Employee Rating

The people we dealt with were nice and attentive. Overall, it was a positive experience and environment. More

by VAN282619
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

December 09, 2025

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Employee Rating

All I can say it was a easy decision and our salesperson was incredible and we have our vehicle that we wanted. More

by anthony75211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer

Dec 10, 2025

Grand Prairie Ford responded

Thank you for your positive feedback! We're thrilled that our sales team provided outstanding service and that you got exactly the vehicle you wanted. We appreciate you choosing Grand Prairie Ford!

December 07, 2025

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Employee Rating

Everyone was great from the beginning start of the purchase to finance to the final make ready to delivery More

by DCCDFW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 10, 2025

Grand Prairie Ford responded

Thank you for your wonderful feedback! We're thrilled that our team provided excellent service from purchase through financing to delivery. We appreciate you sharing your positive experience and look forward to serving you again at Grand Prairie Ford.

December 04, 2025

Dealership Rating
Employee Rating

Great experience. Easy to work with. Joey pacheco was great explaining and showing us the truck. More

by LUGOJULIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2025

Grand Prairie Ford responded

We are utterly delighted to hear about your wonderful experience with us. It's fantastic to know that working with our team was straightforward and hassle-free for you. We're especially pleased that you found the explanation and demonstration of the truck to be thorough and helpful. Your kind words about our team member's expertise in guiding you through the process mean so much to us. Thank you for taking the time to share your positive experience - it truly makes our day to know we exceeded your expectations.

December 04, 2025

Dealership Rating
Employee Rating

I don’t know who Brandon is to rate. The dealership is like most dealerships. Everything was fine but they are real hung up on their surveys and encourage you to give all 5’s. So I’m not More

by kimberlydean2588
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 09, 2025

Grand Prairie Ford responded

We acknowledge your feedback and appreciate you taking the time to share your experience with us. We understand your confusion about the survey process and value your honest perspective on how we handle feedback collection. We recognize that authentic feedback is most valuable when it reflects genuine experiences. We strive to provide a straightforward and transparent service experience, and your input helps us better understand how we can improve our approach to gathering customer insights. To discuss this further, please contact Maricela Vera at Mvera@grandprairieford.com.

December 01, 2025

Dealership Rating
Employee Rating

Mike the salesman was great! Financing was not great, errors on paperwork multiple times that I had to catch before signing More

by Ndchilson
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

Dec 04, 2025

Grand Prairie Ford responded

We are delighted to hear about your positive experience with our sales team! It's wonderful that you found the service excellent and helpful throughout your visit. We truly value your feedback regarding the financing process and appreciate you bringing the paperwork concerns to our attention. Your diligence in reviewing the documents before signing shows great attention to detail, and we understand how important accuracy is in these transactions. Your input helps us continue improving our processes to ensure every aspect of the car-buying experience meets the high standards you deserve. Thank you for choosing Grand Prairie Ford and for taking the time to share your experience with us.

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