Brandon Flem
Brandon Flem at Grand Prairie Ford

Brandon Flem | Page 25

New Car Manager

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

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4.8
268 Reviews
4.8

268 Reviews

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268 Reviews of Brandon Flem

September 28, 2024

Dealership Rating
Employee Rating

I will be purchasing my future vehicles from this dealership. The salesman did/ team went above and beyond. Thank You! More

by Castro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2024

Grand Prairie Ford responded

Thank you so much for your fantastic review! We're delighted to hear that our team went above and beyond to meet your needs. We appreciate your trust in us and look forward to helping you with your future vehicle purchases. Thank you for choosing us!

September 27, 2024

Dealership Rating
Employee Rating

They are very respectful and given everything you need the get you in 4 wheels More

by jm5045560
Recommend Dealer
Yes

Other Employees Tagged: Max Coker, Brett Benson , Geovanni

Sep 30, 2024

Grand Prairie Ford responded

Thank you for your positive feedback! We're glad to hear that you had a respectful experience and that we were able to provide everything you needed to get you on the road. If you need anything else in the future, feel free to reach out. Safe travels!

September 21, 2024

Dealership Rating
Employee Rating

The car buying experience was awesome. From our sales rep Christian to our beautiful finance rep Brenda and Brett who set up our first service and went over all the features. The experienc More

by coolrider9mm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brenda Rosas, Brett Benson

Sep 23, 2024

Grand Prairie Ford responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that Christian, Brenda, and Brett provided such excellent service during your car buying journey. It's great to know you felt supported and informed every step of the way. We appreciate your feedback and look forward to serving you again in the future!

September 20, 2024

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Employee Rating

The dealership was very professional and helpful in educating me on the differences and experiences of getting an EV compared to a traditional car. Making my transition to EV much smoother and going in More

by Boatmanchris94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max Coker

Sep 23, 2024

Grand Prairie Ford responded

Thank you for your feedback! We’re thrilled to hear that our team was professional and helpful in guiding you through the transition to an EV. Educating our customers is a priority, and it’s great to know we made your experience smoother and more informed. We appreciate your support and look forward to assisting you again in the future!

September 20, 2024

Dealership Rating
Employee Rating

Parker made my wife’s dreams come true! ! When first started looking at the prices I didn’t think we would be able to purchase the vehicle we really wanted. Parker worked hard with my wife a More

by Harry.Brubaker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brenda Rosas, Parker Fugate

Sep 23, 2024

Grand Prairie Ford responded

Thank you for your fantastic feedback! We’re thrilled to hear that Parker was able to make your wife’s dreams come true with the purchase of the Expedition. It's wonderful to know that he worked hard to find a solution that fit your needs and that you appreciated his straightforward approach. Your time is valuable, and we’re glad we could provide an efficient and positive experience. We’ll be sure to pass along your kind words to Parker. Thank you for choosing us, and we look forward to serving you again in the future!

September 19, 2024

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Employee Rating

My first purchase was the best! They helped me and understood my situation made it super easy! More

by desiraeweise03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Cruz , Christian

Sep 20, 2024

Grand Prairie Ford responded

Thank you for sharing your experience! We're delighted to hear that your first purchase went so well and that our team was able to support you throughout the process. Making things easy for our customers is our goal, and we’re glad we could help. We look forward to assisting you again in the future! Enjoy your new purchase!

September 15, 2024

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Employee Rating

José es un buen vendedor , excelente servicio y muy amable . Me gustó mucho ser atendida por el More

by Sindyordonez2112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: José S Pacheco

Sep 16, 2024

Grand Prairie Ford responded

¡Gracias por tus amables palabras! Nos complace saber que José te brindó un excelente servicio y que tu experiencia fue agradable. Nos aseguraremos de transmitirle tus felicitaciones. Si necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Esperamos poder atenderte nuevamente en el futuro!

September 13, 2024

Dealership Rating
Employee Rating

Young Kim was my salesperson and did a fantastic job. The lady in finance also did a good job More

by terrylegendre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Young Kim

Sep 16, 2024

Grand Prairie Ford responded

Thank you for your kind words! We’re delighted to hear that our team provided you with fantastic service. We’ll make sure to pass along your praise to them. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again!

September 09, 2024

Dealership Rating
Employee Rating

I’m really happy about it, Ron helped me my daughter’s happy with there vehicles so I really appreciate it. Thank you so much. I think I can go back and get my Chrysler 300 More

by many-ruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Benson, Ron Smith

Sep 10, 2024

Grand Prairie Ford responded

Thank you for your kind words! We’re thrilled to hear that Ron provided excellent assistance and that you and your daughter are happy with your vehicle. We look forward to helping you with your Chrysler 300 as well. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing us!

June 04, 2024

Dealership Rating
Employee Rating

Very bad experience. Jose Pacheco was the sales rep and Brandon Flem was the sales manager. I called to inquire about a car in transit. I was told they were going to call More

by badExperience1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jose Pacheco

Jun 07, 2024

Grand Prairie Ford responded

We are truly sorry to hear about your negative experience. Providing excellent customer service and ensuring transparency throughout the car-buying process are core values of ours, and it's disheartening to learn that we fell short of meeting your expectations in this regard. Your feedback is extremely important to us, and we would like to address any concerns you may have. Please consider reaching out to Joseph Coates at JCoates@grandprairieford.com. Joseph is dedicated to addressing customer issues promptly and finding satisfactory resolutions, and he will be more than happy to assist you with resolving this matter. We understand the frustration you experienced with the miscommunication regarding the arrival of the car and the financing options available. Once again, we apologize for any inconvenience or frustration you may have experienced, and we appreciate your feedback as it helps us improve our services. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right for you at Grand Prairie Ford.

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