Brandon Hocter | Page 2

My issue was resolved quickly and completely. All staff were knowledgeable and helpful, I highly recommend the service department! All staff were knowledgeable and helpful, I highly recommend the service department! More

by coachrinaldi Verified Customer Verified Customer

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If I could leave 10 stars I would! In an age where customer service is hard to come by, Danny takes the lead of making sure his customers are fully taken care of. He not only brings In an age where customer service is hard to come by, Danny takes the lead of making sure his customers are fully taken care of. He not only brings his extreme care and expertise, he makes sure everything works out and brings incredible value to the customer. I’ve been working with Mazda of Elk Grove since 2020 when I bought my car, and every-time I look forward to working with Danny knowing I don’t have to worry about a thing. Recently I had to replace my transmission (I drive a ton for work!) and where this could usually be a stressful situation, Danny made sure everything would work out just fine. He was able to get the transmission from Japan to ship a month sooner and had it installed quickly with delicate care. I never had to worry about a rental car, Danny made sure I had a loaner the entire time free of charge, and this took away the major pressure I could have had since I needed a backup vehicle for work. Aside the transmission work, if something failed under warranty, he would have me covered, along with any normal service I needed over the lifespan of this car. I’ve had many cars before and have worked with other dealers, and I’m happy to say I don’t need to go anywhere else, I know I’ll be taken care of here. I run a business myself and I can recognize quality care, and when Danny takes the lead I have nothing to worry about knowing I’ll be done right. More

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I will recommend this dealership to friends. Great job. The attention to details makes for a great experience. Great job. The attention to details makes for a great experience. More

by thomschultz1973 Verified Customer Verified Customer

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Friendly and professional. They got me out of there by the time they said they would. They got me out of there by the time they said they would. More

by vanwinkle.scott Verified Customer Verified Customer

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Danny consistently demonstrates an exceptional level of professionalism and friendliness in all his interactions. His unwavering helpfulness and courteous demeanor make every customer feel valued and appre professionalism and friendliness in all his interactions. His unwavering helpfulness and courteous demeanor make every customer feel valued and appreciated. With a commitment to excellence, Danny's customer service truly stands out as top-tier, ensuring that every experience is not only pleasant but also memorable. More

by Nell57 Verified Customer Verified Customer

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They got me in and out in the time frame that they stated they would The things you so much for and Together as I said they completed the job very well I've noticed no problems in the week since We picked it they would The things you so much for and Together as I said they completed the job very well I've noticed no problems in the week since We picked it up. More

by Bill Conner Verified Customer Verified Customer

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Service was timely and efficient delivered when promised. Tasks completed were thoroughly explained and detailed. The video description was a nice feature. Cost of service was a little less than quoted. Tasks completed were thoroughly explained and detailed. The video description was a nice feature. Cost of service was a little less than quoted. More

by ODOD Verified Customer Verified Customer

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This dealership really takes wonderful care of their customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed wi customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed with simply getting a call back from businesses these days. Elk Gove Mazda will not disappoint. They will take great care of your Mazda and keep you informed every step of the way. More

by Kimberly Verified Customer Verified Customer

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Mazda of Elk Grove has always treated my diagnostic concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my veh concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my vehicle. More

by nickhayworth Verified Customer Verified Customer

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I always have a good experience at Mazda of elk Grove. My car is finished when the service advisor says it will be and I appreciate the video walkthrough I get off every service. My car is finished when the service advisor says it will be and I appreciate the video walkthrough I get off every service. More

by STITCHIE78 Verified Customer Verified Customer

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