Brandon Mullen

Findlay Nissan Henderson responded

Thanks for your great review! We're so glad to hear you had an easy, efficient service experience and that you were happy with our pricing. We truly appreciate your support and look forward to helping you again the next time you need us. Alyx Gargiulo Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your incredible loyalty and support over the past 16 years! We're honored to have earned your trust year after year. It means so much to hear that you've consistently received excellent service from our team. Your continued confidence in our Service Department is the highest compliment we could receive. We look forward to serving you for many more years to come! Alyx Gargiulo Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the fantastic review! We're honored by your kind words about our team. We take great pride in maintaining a professional, knowledgeable, and efficient operation, and it's wonderful to hear that your experience reflected that. Helping our customers move smoothly from identifying an issue to driving away in a properly repaired vehicle is exactly what we strive for every day. We truly appreciate your feedback and look forward to serving you again whenever you need us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We're so glad you enjoyed your experience with us. Providing a friendly, efficient, and comfortable environment for our customers is something we take great pride in. It's great to hear that you appreciated the complimentary coffee, water, WiFi, and other amenities, along with our welcoming team. We truly appreciate your kind words and look forward to seeing you again soon! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great review! We're glad to hear your service visit was quick and easy and that our team made you feel welcome. It's wonderful to know you appreciated the complimentary car wash as well. We truly appreciate your business and look forward to seeing you again for your future service needs! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We're pleased to hear that our team was able to perform the necessary troubleshooting and identify the issue with your vehicle. Some problems can be challenging to diagnose, and we're glad we could find the solution and get you back on the road. We appreciate your feedback and thank you for trusting us with your vehicle. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review and for your sense of humor! We're glad our team was able to take care of you, even with a last-minute visit, and that you found everyone professional and courteous. We also appreciate your patience regarding the computer system issues. Technology doesn't always cooperate the way we'd like, but we're happy to hear our team was able to make the experience a positive one despite the hiccups. Thank you for your kind words and for recognizing the team's efforts. We look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience. We're glad to hear that Oscar was helpful in answering your questions and that you enjoyed our waiting area, refreshments, and amenities while your vehicle was being serviced. We also appreciate your honest feedback regarding the sales approach. Our goal is always to make our guests feel comfortable and respected, and we're glad the team listened to your preferences and adjusted accordingly. Thank you for bringing this to our attention, and we appreciate the opportunity to serve you. We look forward to seeing you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the fantastic five-star review! We’re delighted to hear that you had such an excellent experience. Providing clear communication, attentive service, and timely solutions is what we strive for every day, and it’s wonderful to know we met your expectations. We truly appreciate your kind words and your trust in our team. We look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience. We’re sorry to hear that the repair took longer than expected and that communication during the process was not as consistent as it should have been. We understand how frustrating it is to be without your vehicle and not receive timely updates. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention. Your feedback has been shared with our service team so we can work on improving both repair timelines and customer communication. If you’d like to discuss your visit further, we’d be happy to connect with you directly. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan