Fabian Perez-Arcos

Findlay Nissan Henderson responded

Thank you for your great review! We're glad to hear you received excellent customer service and that your visit was completed so quickly. It's great to know we were able to get you back on the road before you even finished your Zoom call! We appreciate your feedback and look forward to serving you again. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We're glad to hear that your service experience was smooth from start to finish. Providing accurate time estimates and delivering on our commitments is important to us, and we're pleased that your check-in, service, and checkout processes were all completed efficiently. We appreciate your feedback and look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We're glad to hear you found our team organized and efficient. We apologize that a critical issue was missed during the final review. We take your comments seriously and will work to ensure greater attention to detail moving forward. We appreciate your business and your honest feedback. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great review! We're delighted to hear that your visit was quick, easy, and efficient. Providing excellent customer service while respecting our customers' time is a top priority, and we're glad our knowledgeable staff made your experience a positive one. We appreciate your feedback and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We're thrilled to hear that both our Parts and Service teams were able to provide you with a 5-star experience during a stressful situation. We understand how important timing can be, and we're proud that our team was able to step up and get your vehicle taken care of before closing. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for trusting us with your vehicle, and we look forward to assisting you with any future service needs and vehicle purchases. Safe travels, and we look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

hank you for sharing your feedback. We sincerely apologize for the extended wait time and for not having your vehicle washed as expected. We understand how frustrating it can be when your visit doesn't meet your expectations, especially for a routine service like an oil change. Providing timely service and clear communication are important to us, and we're sorry we fell short during your visit. We'd appreciate the opportunity to learn more about your experience and see if there's anything we can do to make things right. Please contact us at your convenience and ask for management. Thank you for bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear you received great, friendly, and informative service from our team. It means a lot to know you feel confident continuing to bring your truck to us. We truly appreciate your trust and look forward to taking care of you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear you had a great experience with our team and that you felt well cared for and kept informed throughout the process. Providing clear communication and attentive service is always our goal. We truly appreciate your support and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback and for sharing both the positives and your concern. We’re glad to hear your visit was fast and communicative, and that the check-in and pickup process went smoothly. That said, we sincerely apologize for the handprint left on your vehicle. That is not the level of care we expect or aim to provide, and we understand how frustrating that can be. We will share this with our team to reinforce proper handling and cleanliness standards when working around customer vehicles. We truly appreciate you bringing this to our attention and giving us the opportunity to improve. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your continued trust and loyalty to Findlay Nissan! We're thrilled to hear that our team consistently provides you with excellent customer service and that you feel welcomed and acknowledged as soon as you arrive. We know your time is valuable, so we're especially pleased that we've been able to get you back on the road quickly. We truly appreciate your kind words and look forward to serving you for many years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan