Brandon Russell | Page 2

Such disappointing service, from the moment I arrived. The two boys who were in the bay, never greeted me they just stood there with their clipboard like two knots on a log - no direction, no information. The two boys who were in the bay, never greeted me they just stood there with their clipboard like two knots on a log - no direction, no information. I had to ask where to go and what to do. The complimentary service of washing my car was not offered to me! This cost me more money having to wash my car before the holiday season in traveling. I drove there for the service of a dealer and received no service whatsoever. What I did receive was a $12 Shop Supply fee - This is absolutely taking advantage of a guest and a charge that should not be passed on to the customer. Ridiculous! What would want to make me come back - the service was lazy and lacking effort. I would have received better service from a take 5 and spent less time and money. This was unacceptable. Certainly, I will share this bad experience with others and social media, it is unlikely I will be back unless this is corrected. More

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Very professional and bent over backwards to assist me in finding a vehicle that fit my needs finding a vehicle that fit my needs More

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Very Smooth transaction. The process of purchasing new car and trade in was very easy. The process of purchasing new car and trade in was very easy. More

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Easy deal with straight up pricing. I told them what I would pay and they agreed. I told them what I would pay and they agreed. More

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Easy on line process. The salesman was very nice courteous and professional. I was able to complete the process before the car even arrived. The salesman was very nice courteous and professional. I was able to complete the process before the car even arrived. More

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Lost the only key I had to my 2011 CX7. They told me I had to purchase 2 keys at a total cost of $1150. They were not able perform the job for 2 days and said I first had to purchase the They told me I had to purchase 2 keys at a total cost of $1150. They were not able perform the job for 2 days and said I first had to purchase the parts from their parts department. Their parts department did not have the keys in stock and would not let me order over the phone with a credit card. I hung up and called Mazda of South Charlotte. They had the parts, reprogrammed the keys the same day and charged $300 less. I highly recommend staying away from these guys More

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Roy and Swede were fantastic in helping me trade in my car! They both took their time in making sure I had everything I needed, offered me refreshments, and explained everything in a fantastic manner! Bot car! They both took their time in making sure I had everything I needed, offered me refreshments, and explained everything in a fantastic manner! Both were rockstars! More

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I have never had a better experience trading in a car than with Keffer Mazda. I came in for a typical service appointment and left just a few hours later with a beautiful new ride, everything I wanted, f than with Keffer Mazda. I came in for a typical service appointment and left just a few hours later with a beautiful new ride, everything I wanted, for the same low payment. I will be a customer for life! More

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What an extraordinary team. Kind, thoughtful, detailed, straightforward, and genuine. Everything a car buying should be and so much more. Kind, thoughtful, detailed, straightforward, and genuine. Everything a car buying should be and so much more. More

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Great experience with all team involved. Particularly thanks to Roy Walker who listened and made process go smoothly! Particularly thanks to Roy Walker who listened and made process go smoothly! More

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