Brandon Santana | Page 18

Keep up the good work! We will recommend this dealer to everyone we know forever. We will recommend this dealer to everyone we know forever. More

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It was a great experience everyone in there made me feel like family. Thank you 😊 like family. Thank you 😊 More

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Brandon Santana did a great job on gettibg us a great lease, Great eay to go Brandon. lease, Great eay to go Brandon. More

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Brandon was a delight full person. I would strongly recommend him to my family & family! Thank you Brandon for all your hard work! I would strongly recommend him to my family & family! Thank you Brandon for all your hard work! More

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I purchased a new Honda Pilot and the customer service I received from Brandon was exceptional. He was polite and friendly. I took test drive and he explained me all the features. He also helped me transfer received from Brandon was exceptional. He was polite and friendly. I took test drive and he explained me all the features. He also helped me transfer all of my belongings from my old car to the new. I went few days later for license plates and he was helpful and friendly the same way when he sold me the car 10/10 to Brandon for the customer service. Now the reason for 2 stars is the way by old car's trade in was handled by their sales manger(Not Brandon). Firstly I had to wait for more than 30 minutes just to get the quote. I was extremely shocked when I saw the trade in value of my old car. It was less than even the half of the market value of my old car. I was trading in a very well maintained Honda vehicle. When I said no, he went back and came after 15 mins and offered 5000 more which was still very very less than the market value. He was pressurizing me to buy the new vehicle on the same day even I was not happy with the trade in value. He was asking to keep both the vehicles. For a average income person is this a big liability to have 2 cars and 1 car sitting at home!!! When the sales manager realized that I am not going to buy the car because of low trade in value, The sales manager again came back with some fair amount. After the sale happened, I checked the status of my old car after few days and they listed it as Honda Certified with big margin!! So, instead of being fair and truthful to the customer they were trying to rob me by giving bare minimum trade in value to get huge profit. To me it is a scam or a cheap strategy to 1st give a very low trade-in value and then gradually increase based on customer's response. If a customer is not educated about the trade in value of their car they may end up with a bad deal. So keep this in mind if you are looking for a trading in. More

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I believe we worked out a good deal in the end. The process to get it done was quick as well. The process to get it done was quick as well. More

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Brandon was really helpful and professional. Helped me with the best price. I highly recommend him. Helped me with the best price. I highly recommend him. More

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Brandon exhibited extreme professionalism and made the whole process quick and easy. I will be referring any prospective buyers his way for sure. whole process quick and easy. I will be referring any prospective buyers his way for sure. More

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Brandon was very personable and super nice! He made the process very easy and I’m looking forward to using my new car! He made the process very easy and I’m looking forward to using my new car! More

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So welcoming, and Brandon worked hard to make the leasing process quick and easy. Kind, relatable, professional and detail oriented. He even helped to transfer my car seats from my old car! Highly reco process quick and easy. Kind, relatable, professional and detail oriented. He even helped to transfer my car seats from my old car! Highly recommended. More

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