Brandon Tomes | Page 6

the best experience i have had in buying a vehicle. They Zack and Curtis. wooldridge They Zack and Curtis. wooldridge More

by dwooldridge35 Verified Customer Verified Customer

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Every time I come to this dealership I am blown away by how amazing everyone is. We have had excellent service from everyone and Nick Jones has been the best salesperson to work with every time. He not onl how amazing everyone is. We have had excellent service from everyone and Nick Jones has been the best salesperson to work with every time. He not only got us a deal on one Subaru two years ago, but when we came back to look at a trade he ended up getting two deals on two trades that blew us away! He has worked tirelessly to help us get what we wanted and worked with us on every question and never broke a sweat. I will continue to recommend and work with Tomes Subaru every time and as long as Nick is there he is our guy! More

by CHRISTINAJMONTAGUE Verified Customer Verified Customer

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Came in looking for a Crosstrek. Mark greeted me right away and helped narrow things down. Made all efforts to get what I wanted. Ana the finance manager made the paper work process Mark greeted me right away and helped narrow things down. Made all efforts to get what I wanted. Ana the finance manager made the paper work process easy and answered any questions. More

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John, the sales person received me with courteous hospitality. He was knowledgeable in his field, answered all of my queries and concerns. He was abreast of alll kinds of Subarus and appreciated his hospitality. He was knowledgeable in his field, answered all of my queries and concerns. He was abreast of alll kinds of Subarus and appreciated his recomnendations. I was delighted to have him helping me. I shall always ask for him when taking a decision to buy. He is definitely an asset to the company. More

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I have been trying for 2 months to contact this dealership to get reimbursed for an extended warranty for a vehicle which I traded to one of their other dealerships and have gotten zero response. I dealership to get reimbursed for an extended warranty for a vehicle which I traded to one of their other dealerships and have gotten zero response. I have left 5 messages, contacted the chat line at the dealership and nothing. More

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I wanted to write a review about a awesome young man Bailey Reid. I want to give Bailey a Five star rating, he has been so helpful, and respectful. Clayton Sanches Bailey Reid. I want to give Bailey a Five star rating, he has been so helpful, and respectful. Clayton Sanches More

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Very friendly especially Michael Gonzalez He is the best sales person l ever met. Thank you for his help to gave us a good deal. If any of my friend wants to buy Subaru I will refer to Michael. 5 t best sales person l ever met. Thank you for his help to gave us a good deal. If any of my friend wants to buy Subaru I will refer to Michael. 5 thumbs up. More

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Bailey Reid was our sales representative. He was “down to earth.” He was professional, yet he made us feel at ease. He answered all our questions and we never felt pressured. We will not hesi He was “down to earth.” He was professional, yet he made us feel at ease. He answered all our questions and we never felt pressured. We will not hesitate in recommending Bailey to friends and family who are interested in purchasing a vehicle. More

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Went in to Brandon Tomes Subaru to purchase my vehicle and process went smooth from the beginning, salesman Aaron Loya was patient and helpful. I will definitely come back and ask for him for my next purc and process went smooth from the beginning, salesman Aaron Loya was patient and helpful. I will definitely come back and ask for him for my next purchase. More

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Buyer Beware. False Advertising. Buyer beware. Brandon Tomes Subaru uses false advertising to get you in the door before jacking up the price of the vehicle. I False Advertising. Buyer beware. Brandon Tomes Subaru uses false advertising to get you in the door before jacking up the price of the vehicle. I inquired about a Subaru WRX listed at $31,680 and the salesperson, Aaron Loya, led me to believe that was the final price with the exception of taxes. When I attempted to purchase the vehicle, they presented me with an invoice that increased the price of the vehicle by $3,285 for a fee they call “Value Adds” (see photo). Aaron lied, stating that “Value Adds” included appearance protection, dent protection, and a 7-year 100k mile warranty. The 7-year 100k mile warranty is never an add-on; the warranty comes standard with all Subaru certified pre-owned vehicles. No one should be tricked into paying extra for that. Additionally, the appearance and dent protection paperwork showed an actual retail value of $500, which Brandon Tomes Subaru marked up to an absurdly high, $3,285. After the dealer refused to remove the “Value Adds” and charge the original price they advertised, I cancelled the transaction. Frustrated with the dealership wasting my time, I wrote a review detailing my negative experience to warn other potential customers about Brandon Tomes Subaru’s shady marketing tactics. Shortly thereafter, I received a call from the general sales manager, Zack Alia, who apologized and said they would remove the “Value Adds” IF I removed my review. I wanted the vehicle, so I agreed and purchased it. This was a huge mistake. I regret purchasing a vehicle from Brandon Tomes Subaru because I’ve had a terrible experience ever since. That apology meant nothing. I purchased the vehicle from Texas on July 14th and shipped it to New York. The vehicle arrived with a huge crack in the windshield, which the dealership did not repair. Instead, they told me that they would reimburse me if I paid out of pocket to have it repaired. I contacted several local Subarus on my own to find the right windshield, ordered it, scheduled a meeting with Safelite, took off from work to have Safelite install it, then submitted the receipt to the dealership for reimbursement. It’s been 3 weeks and the dealer has not reimbursed me. Worst of all, after two months, I still cannot register the vehicle in New York because Brandon Tomes Subaru is refusing to send me a certified copy of the title. In addition, the dealer fraudulently collected $2,859 in taxes that need to be but have not been paid to the New York Department of Motor Vehicles (DMV). To date, I’ve sent dozens of emails, called the dealer 23 times, copied different members of their staff (including the owner, Brandon Tomes), and NO ONE is helping or providing any information. The response I have received numerous times is that “we’ve escalated this to the accounting department”. What does accounting have to do with registering my car? Nothing! This is the absolute worst customer experience I have ever had purchasing anything in my life. Buyer beware. You have been warned. I will be filing a lawsuit against the dealer in the next week if this is not resolved, and I will update this review to let you know what happens. More

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