Brenda Murillo Lopez | Page 2

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear you received good, friendly service and that our team was able to help with your purchase. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience and the frustration it caused. You deserved to leave the dealership excited about your new car, not disappointed or uncertain. While I’m glad you felt our salesperson treated you well, it’s clear that we fell short in ensuring the vehicle was fully inspected and ready before delivery — and that’s on us. Waiting on a part after purchase should have been handled with better communication and care. I completely understand your frustration and would like the opportunity to personally review your situation to see what we can do to make things right. Please reach out to me directly so I can assist.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you’re very happy with your purchase and that you felt it was a good deal. Most importantly, we’re thrilled you’re satisfied with your car. Thank you for choosing us—we wish you many enjoyable miles ahead! — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m glad to hear Brenda took such great care of you and went the extra mile to make sure everything was done right. Her dedication to fighting for her customers and ensuring the process goes smoothly truly makes her one of the best. Thank you for your recommendation to friends and family — it means so much to us!