Brenda Murillo Lopez

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We’re glad to hear the team was courteous, but we’re very sorry the delivery and financing process did not meet expectations—especially on a new vehicle at that price point. Your truck should have been delivered in proper condition, and issues like the infotainment system, remote start, and even something as simple as license plate installation should have been fully addressed prior to delivery. We understand how disappointing it is to have to schedule service so soon after purchase. We also understand your concern regarding the additional credit inquiry and change in financing. That should have been clearly communicated beforehand so you could make an informed decision. Your feedback is important and will be reviewed with our team to improve both our delivery process and communication around financing. If you’re open to it, we would appreciate the opportunity to review your situation further and ensure everything is addressed properly. Please feel free to contact dealership management directly at 805-983-6511 or email nemer@envisionmotors.com . Thank you again for bringing this to our attention. — Envision Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Brenda was responsive to your questions and made the entire transaction feel relaxed and easy. That’s exactly how it should be. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great update! We’re thrilled to hear Brenda made your truck-buying experience stress-free and took the time to answer all your questions. That’s exactly how it should feel. It’s also great to hear Armando listened to your concerns and worked with you to make the deal happen—that kind of teamwork makes all the difference. Congratulations on your new truck, and thank you for choosing us! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you so much for the thoughtful review, Diane! We’re thrilled to hear Armani responded quickly, followed your lead, and focused on the features that mattered most to you. That’s exactly how the experience should feel—informative, engaging, and tailored to you. Armani is passionate about the Mach-E and about taking great care of his customers, so your recognition truly means a lot. We appreciate your recommendation and your trust—and we’re always happy to answer as many questions as you have! Enjoy your Mach-E, and welcome to the Envision family.

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear you received good, friendly service and that our team was able to help with your purchase. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience and the frustration it caused. You deserved to leave the dealership excited about your new car, not disappointed or uncertain. While I’m glad you felt our salesperson treated you well, it’s clear that we fell short in ensuring the vehicle was fully inspected and ready before delivery — and that’s on us. Waiting on a part after purchase should have been handled with better communication and care. I completely understand your frustration and would like the opportunity to personally review your situation to see what we can do to make things right. Please reach out to me directly so I can assist.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you’re very happy with your purchase and that you felt it was a good deal. Most importantly, we’re thrilled you’re satisfied with your car. Thank you for choosing us—we wish you many enjoyable miles ahead! — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m glad to hear Brenda took such great care of you and went the extra mile to make sure everything was done right. Her dedication to fighting for her customers and ensuring the process goes smoothly truly makes her one of the best. Thank you for your recommendation to friends and family — it means so much to us!