Brenden Fulda | Page 7

They gave me the car about 7 months after I ordered it and it was different from what I asked for, they never answered the phone, very poor communication and they told me lies, I am very dissatisfied with and it was different from what I asked for, they never answered the phone, very poor communication and they told me lies, I am very dissatisfied with the customer service in that company More

by hectorlozoyap Verified Customer Verified Customer

Print

Communication is poor. 1.5 weeks with my car for brakes. More

by thecussons Verified Customer Verified Customer

Print

Very Dishonest in repairing my vehicle, and unsatisfactory results when finished!! still getting check engine light, & now Oil change light!!!!! unsatisfactory results when finished!! still getting check engine light, & now Oil change light!!!!! More

by GRIJALVAGRN Verified Customer Verified Customer

Print

The brakes on the 2021 Encore GX has been in the shop three times to repair the squealing brakes, yet the brakes continue to squeal. I gave Brenden a recording of the brakes. 6/16 the results were "the three times to repair the squealing brakes, yet the brakes continue to squeal. I gave Brenden a recording of the brakes. 6/16 the results were "the pad wear sensor had been fused to the brake pad. Replaced wheel speed sensor with the pads." The squeal has lessened however the brakes still squeal. Adam Hensley did intervene following the second attempt resulting in the new brake pads, but it appears to be only the rear brakes were serviced. Each visit resulted in an overnight (2days) third visit was three days. We have neighbors complaining about the noise whenever we back out of our garage. More

by rayraywoody Verified Customer Verified Customer

Print

Did great service and did it in good time and work was satisfactory satisfactory More

by ARTJSORENSON Verified Customer Verified Customer

Print

The employee make the visit a pleasure. Everyone is very nice and helpful. The is in pressure when it comes to additional services needed. Anthony is a great addition to the staff. nice and helpful. The is in pressure when it comes to additional services needed. Anthony is a great addition to the staff. More

by BENNI.ALDAY Verified Customer Verified Customer

Print

No one called to let me know the progress and let me know that the repair would not be done on the day they said. I called and the operator for service disconnected me before I talked to anyone. The shuttle that the repair would not be done on the day they said. I called and the operator for service disconnected me before I talked to anyone. The shuttle driver was the friendliest and most courtesy of anyone I talked to. More

by djwohlford Verified Customer Verified Customer

Print

Customer service needs improvement. Mangement does not return emails. Service department does not communicate status of repairs the customer is not offered a rental car etc overall disappointed experience return emails. Service department does not communicate status of repairs the customer is not offered a rental car etc overall disappointed experience More

by DINAFIMBRES Verified Customer Verified Customer

Print

Stayed at the dealership while they serviced my vehicle, the waiting room was clean, it took 3 hrs, but I was prepared, it's a typical waiting time the waiting room was clean, it took 3 hrs, but I was prepared, it's a typical waiting time More

by SYLVIAD88 Verified Customer Verified Customer

Print

Very very bad service had me waiting for a very very long time and i dint like it and dint apreciated very bad service time time and i dint like it and dint apreciated very bad service time More

by maria.dlacerda110 Verified Customer Verified Customer

Print