Brenna Kennedy

EDITED REVIEW (4 star): After posting my original 2-star review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or voicemails. After some reflection, I've concluded that he is likely telling the truth. Tim and I have agreed to a solution that is fair to both sides, and I have updated my review accordingly. This incident aside, my experience with Courtesy Volvo Cars of Scottsdale was very favorable and I would consider buying from them again in the future. Original Review (2-stars): No Service after Sale. I really hate to do this, but hopefully it will help someone. We had a great experience at Courtesy Volvo of Scottsdale right up to point where we paid cash and drove the vehicle off the lot. After that, everything changed. When we got the vehicle home, we noticed a problem with the driver's side mirror. I don't know if it was broken all along or if it happened in the interim between inspecting the car and driving it home. I acknowledge both scenarios are possible. I not implying blame, but I wanted to discuss my options. I reached out by phone, text and email to the salesperson Brenna Kennedy and the Sales Manager Tim Raspiller. Neither Brenna nor Tim ever acknowledged any of attempts to communicate. Regardless of what happened to the mirror, I expect a reputable dealer to at least communicate with me after the sale. Instead, Courtesy Volvo of Scottsdale ghosted me. I'm stunned by this behavior and would have a hard time doing business with them in the future. More

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To Date I have had several different experiences with Courtesy Volvo, with some things yet to be decided. On a whole my sales person Brenna did a good job and I appreciated her straight forward approach Courtesy Volvo, with some things yet to be decided. On a whole my sales person Brenna did a good job and I appreciated her straight forward approach. I made an appointment to come back to get some questions answered about the cars operation which wasn't exactly handled well and not much got accomplished because I had the wrong key and the person I dealt with wasn't able to answer some of my questions....... There is a monetary discrepancy which hasn't yet been finalized, but is being worked on, and should be refunded soon I am told. The Very Best Help I have received so far is from MAX who took the time to review some of the technical operations which were never fully explained to me and showed me how to operate my radio via my phone, awesome!! I am taking my new car on my first road trip and he helped me understand all the importance features I will be using. I would like to know that management reads these reviews and acknowledges Max's great knowledge and the "Courteous" service he provides. More

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