Brent Gustafson
Brent Gustafson at BMW of Ocala

Brent Gustafson | Page 2

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

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4.9
85 Reviews
4.9

85 Reviews

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85 Reviews of Brent Gustafson

September 12, 2024

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Employee Rating

Service was excellent as it usually is at BMW of Ocala. Keep doing what you do best. More

by cdickinson6
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

BMW of Ocala responded

We’re thrilled to hear that you consistently receive excellent service at BMW of Ocala. We appreciate your continued support and kind words. Rest assured, we’ll keep striving to maintain the high standards you’ve come to expect. If there’s anything else we can assist you with, please let us know!

August 29, 2024

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Employee Rating

For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve More

by Alicia & Mike
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Robert Czaplicki, Emanuel Tortorici , Sheik Bakhsh, Wheatley

Sep 03, 2024

BMW of Ocala responded

Thank you for such a fantastic review! We’re thrilled to hear that your experience at our BMW center exceeded your expectations. It’s wonderful to know that from the moment you walked in to the detailed inspection video, every aspect of our service made a positive impression. We’re especially pleased that Wheatley and our team contributed to making your visit memorable. We can’t wait to welcome you back and appreciate you sharing your experience with friends. If you need anything in the meantime, feel free to reach out!

August 22, 2024

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Evertime in service has been has been impressive and a wonderful experience. Brent is always a pleasure to deal with. More

by RBC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 23, 2024

BMW of Ocala responded

Thank you for your kind words! We’re thrilled to hear that your experiences with our service department have been consistently impressive. It’s great to know that Brent has made each visit a pleasure for you. We truly appreciate your feedback and look forward to continuing to provide excellent service!

August 08, 2024

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Professional, friendly staff - exceptionally clean facility - Nick, the service adviser was awesome - worked to get repairs covered under my extended warranty More

by hapefemail
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Recommend Dealer
Yes

Other Employees Tagged: Nick - 5 stars -he was absolutely excellent - went above and beyond getting my extended warranty to pay for repairs

Aug 12, 2024

BMW of Ocala responded

Thank you for the great feedback! We’re delighted to hear that you found our staff professional and friendly and our facility exceptionally clean. Nick will be thrilled to know that his efforts in getting your repairs covered under the extended warranty made a positive impact. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 07, 2024

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Great people, great service, this is why I keep going back to BMW of Ocala. More

by chuckles.m
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Emanuel Tortorici

Aug 12, 2024

BMW of Ocala responded

Thank you for your loyalty and for sharing your positive experience with us! We’re delighted to hear that our team and service continue to meet your expectations. If there’s anything more we can do for you, please let us know. We look forward to your next visit!

August 05, 2024

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BMW offers terrific service and treats you like a visiting dignitary when you visit. Excellent service. More

by Gemulligan222
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 06, 2024

BMW of Ocala responded

Thank you for your glowing review! We're delighted to hear that you feel treated like a visiting dignitary when you visit us. Providing exceptional service and making every customer feel valued are our top priorities. We look forward to welcoming you back and continuing to provide you with excellent service!

August 05, 2024

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BMW in general and BMW in Ocala are fist class organization. they met or exceeded every expectation. More

by larrynickell123
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Czaplicki, Emanuel Tortorici , Sheik Bakhsh

Aug 06, 2024

BMW of Ocala responded

Thank you for the incredible review! We're so pleased to hear that both BMW and our team in Ocala have met or exceeded your expectations. Providing a top-notch experience is what we strive for, and your feedback truly validates our efforts. We look forward to continuing to deliver the excellence you’ve come to expect!

August 01, 2024

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Employee Rating

Aways pleased with the service at BMW Ocala. Brent is a pleasured to work with and always explain in detail what work is recommended and complies with my recommendations as to what I want done. More

by pete
Service Price Transparency
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Recommend Dealer
Yes
Aug 01, 2024

BMW of Ocala responded

Thank you for your continued trust in our service center! We’re delighted to hear that you’re always pleased with our service and that Brent has been a pleasure to work with. It’s great to know he takes the time to explain recommendations in detail and respects your preferences. We look forward to serving you again and appreciate your kind words!

July 31, 2024

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Employee Rating

I was able to leave my car Friday night had my brake fluid flush Saturday morning. I was sent a video explaining about my tires, brakes etc then picked my car up Saturday afternoon. Great to know my car More

by Susanw
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Czaplicki

Aug 01, 2024

BMW of Ocala responded

Thank you for sharing your experience! We’re glad to hear the brake fluid flush went smoothly and that you found the video update helpful. It’s great to know you felt your car was well taken care of. If you need anything else in the future, we’re here to help. Thank you for choosing BMW of Ocala.

July 29, 2024

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Employee Rating

This is the best automobile dealership I have ever patronized. My most recent visit was totally positive as usual. My service manager, Brent Gustafson, always goes above and beyond the call of duty More

by w4gd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2024

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with us continues to be positive. Brent is truly dedicated to providing exceptional service, and we're glad to see his efforts recognized. If there's anything more we can do for you, please let us know. We look forward to serving you again!

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