Brent Steed
Brent Steed at Ken Ganley Kia Alliance

Brent Steed

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
73 Reviews

Hi, I’m Brent! I’ve been a Service Advisor for over 23 years, and I still love what I do—helping people take care of their vehicles with honesty and confidence. I believe great service starts with clear communication and treating every customer like family. Whether you're in for routine maintenance or something unexpected, I’m here to make the process simple, stress-free, and transparent. My goal is to make sure you leave feeling taken care of and confident in every visit.

4.9

73 Reviews

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73 Reviews of Brent Steed

January 23, 2026

Dealership Rating
Employee Rating

I should of got a quote before having brakes and rotors put on , didn't know they charged 200 hr for labor , my bill was almost 600 bucks for oil change, and front brakes and rotors , charged me 250 for l More

by rrichards1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Ken Ganley Kia Alliance responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 21, 2026

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Always professional and helpful. Great service department! Staff is top notch. Pricing is always upfront. More

by Surfdreamer62
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Jan 23, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback! We appreciate your business! Please come see us again! Take care!

January 14, 2026

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I love this dealership. They are nice and knowledgeable about my Kia Soul. When I got a recall, I called and was told there was 2 recalls. Got my car in right away. Fast s More

by tiapet627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Jan 16, 2026

Ken Ganley Kia Alliance responded

Hello, we are so happy to read such a great review about Ken Ganley Kia Alliance! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2026

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Service department is always informative and helpful. I never leave without some sort of resolution More

by travers36
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 11, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2026

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The service techs are always super friendly and helpful here. They always estimate the time of my wait very accurately. They confirm with me if there is any additional maintenance needed and there are no More

by Sondralynn17
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Ken Ganley Kia Alliance responded

So happy to hear you had a great service visit! We are always here if you need anything in the future! We appreciate your business! Have a wonderful day!

January 06, 2026

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So far so good. Just got the first oil change and filter. Great service and More

by scottkestner63
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Jan 08, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 31, 2025

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Employee Rating

Great people great service. I’ve only had great experience here. They make you feel like you are priority More

by Shawn.p
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Kam Wong, Xander Dugan, Steven Holodnak , Patrick dunn

Jan 03, 2026

Ken Ganley Kia Alliance responded

Hi Shawn, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 31, 2025

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Employee Rating

Great service great people I’ve had only good experiences here. Never a hassle and they truly want to keep you happy. More

by Shawn.p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kam Wong, Xander Dugan, Steven Holodnak , Patrick Dunn

Jan 03, 2026

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 15, 2025

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Employee Rating

Good experience with service department. Explained process and was very courteous. Waited for repair in waiting area. More

by Ray
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2025

Ken Ganley Kia Alliance responded

Thank you Ray for the great feedback! Have a great Holiday!

December 14, 2025

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Employee Rating

Awesome, quick, processional, courtesy, Santa was also arriving so plenty of goodies out lol. Definitely a Kia fan for life More

by katrina_angelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Dec 19, 2025

Ken Ganley Kia Alliance responded

Hey Katrina! Thank you for the great review and kind words! We appreciate you! Have a great day!

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