Brent Steed
Brent Steed at Ken Ganley Kia Alliance

Brent Steed

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.8
22 Reviews

Hi, I’m Brent! I’ve been a Service Advisor for over 23 years, and I still love what I do—helping people take care of their vehicles with honesty and confidence. I believe great service starts with clear communication and treating every customer like family. Whether you're in for routine maintenance or something unexpected, I’m here to make the process simple, stress-free, and transparent. My goal is to make sure you leave feeling taken care of and confident in every visit.

4.8

22 Reviews

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22 Reviews of Brent Steed

June 08, 2025

Dealership Rating
Employee Rating

I was treated with respect and friendliness during this maintenance appointment. The gentleman I spoke with to schedule the appointment was very informative and kind. Nothing but good things to say. More

by King.susanv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

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Always fast friendly service with a smile. I purchased my vehicle 2 years ago and have never been pressured to accept any service I wasn't expecting. Will be going back for my future needs. More

by rockneflug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2025

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I was not thrilled with the service department. This was my first time there with a problem and they basically blew me off as if I did not know what I was talking about. I did not get a solution to More

by danetteab
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike DeLisi, Steve Brown

May 30, 2025

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 18, 2025

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I am very pleased with the work they do on my vehicle the people are very friendly I recommend taking your vehicle there More

by wilsonpatricia335
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 20, 2025

Ken Ganley Kia Alliance responded

So happy to hear you had a great visit with us! Please let us know if you need anything further! Come see us again! Take care!

May 02, 2025

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Awesome service as always! ! They always have a smiling face and explain everything so I have no questions More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Ken Ganley Kia Alliance responded

Its wonderful to hear our Service team took great care of you! Please let us know if you need anything in the future! Take care!

April 28, 2025

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Employee Rating

They do such a great job, they don't treat you as a number, they will do whatever they can to fix or help More

by SCOPEL92
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Ken Ganley Kia Alliance responded

Thank you so much for the 5 star review! Glad to hear you had a great experience with us here at Ken Ganley Kia Alliance! Take care!!

April 23, 2025

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Employee Rating

I had 4 new tires put on. And had 2 recalls. Brent got back to me with great options for the tires. And set me up with a loner. Since my 1 recalled took longer than expected. More

by ttlautz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2025

Ken Ganley Kia Alliance responded

Thank you for the 5 star review! So happy to hear you were taken good care of! Our service team rocks and are always here if you need anything further! Have a wonderful day!

April 23, 2025

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Employee Rating

Awesome dealership! Make sure you stop here first! Thanks ken ganley kia alliance. I will be back! More

by Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Apr 25, 2025

Ken Ganley Kia Alliance responded

Hello Fisher, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 21, 2025

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Employee Rating

Very friendly and easy to schedule my my planned maintenance with and car was returned to me clean and washed More

by Puddy474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Apr 23, 2025

Ken Ganley Kia Alliance responded

So happy to hear you had a great visit with us! Please let us know if you need anything in the future! Hope to see you again! Take care!

April 17, 2025

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Employee Rating

Very professional and friendly service. Excellent service on first visit for maintenance. Very pleasant waiting room with plenty of snacks and beverages. Highly recommend to all my friends. More

by Sikora277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2025

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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