Brent Straub | Page 6

BMW of St. Louis was fantastic to work with. They were transparent on pricing, very nice and did not waste time or try to upsell us. We decided to finance our p Louis was fantastic to work with. They were transparent on pricing, very nice and did not waste time or try to upsell us. We decided to finance our purchase and they worked diligently to get us the best rate possible even though it was not through BMW financial. I would recommend BMW of St. Louis to anyone looking for a car buying experience free of frustration and headaches. More

Report | Print

They made it an enjoyable experience in 2021 so we came back this year and bought another vehicle. Another great experience! back this year and bought another vehicle. Another great experience! More

Report | Print

Just bought my second BMW from BMW of West St. Louis. We found the whole team to be professional, respectful and friendly. Dawn did a great job of answering all of our questions and making the whol Louis. We found the whole team to be professional, respectful and friendly. Dawn did a great job of answering all of our questions and making the whole experience enjoyable. I would recommend anyone looking for a new BMW to go to this dealership, they will treat you right. More

Report | Print

Dawn was great to work with, made the process easy and kept me well informed. The entire team did a great job! kept me well informed. The entire team did a great job! More

Report | Print

Thank you to Dzevad, Veronica, Bob, Linzie and Brent for their outstanding customer service. I couldn't ask for a more beautiful vehicle then the one they put me in. I trust this Team and look forward to do their outstanding customer service. I couldn't ask for a more beautiful vehicle then the one they put me in. I trust this Team and look forward to doing business again. More

Report | Print

If I could give Brent zero stars, I would. My niece, who lives with me, dropped off her car on a Tuesday morning. Service didn't even bother to have anyone look at it or diagnose it until We My niece, who lives with me, dropped off her car on a Tuesday morning. Service didn't even bother to have anyone look at it or diagnose it until Wednesday afternoon. Of course, that meant the part that he needed to order wouldn't arrive until the weekend. They held her car hostage for a week... with virtually no communication. On Friday, Service left a message, "Part didn't arrive, have a good weekend." No apology. No explanation. No offer of a loaner car. I called on Saturday and finally got someone to loan her a car. She's a full time student with a job with an Asian complexion... I'm a 50-year old white guy. They ignored her but talked to me. You do the math. To a person, every person I talked to was rude and dismissive. To his credit, Brent got us a loaner car... but only after I tracked him down on a saturday. No apology. No explanation. In fact, in another phone call Brent told me I was out of line for asking why we were treated so poorly. There are plenty of other options out there - try one of them. More

Report | Print

Brandon G. is awesome! This is my 4th BMW I've purchased from him and I can tell you that he is a true professional. Very well educated on the BMW lineup and his level of customer service is top notch. We'v from him and I can tell you that he is a true professional. Very well educated on the BMW lineup and his level of customer service is top notch. We've always had an outstanding purchasing experience at BMW of West St. Louis and will continue to use them through the years! More

Report | Print

Dzevad was so great to work with! Very efficient and took care of everything I needed!! Highly recommend care of everything I needed!! Highly recommend More

Report | Print

Very nice guys , and cool guys , nice to work with them, my time was very good there! my time was very good there! More

Report | Print

This is the second vehicle I have acquired from BMW of West St. Louis. I leased a new BMW from this dealership 3 years ago. They did an excellent job with the lease process and service after that sale. West St. Louis. I leased a new BMW from this dealership 3 years ago. They did an excellent job with the lease process and service after that sale. I turned in the leased car and bought a used car this time. Kyle Ray made the lease turn in process quick and easy. He was extremely professional and friendly. Veronica Tran was my salesperson for this purchase. I cannot say enough good things about Veronica. I gave her a list of my needs and wants. Shortly after that she called me to let me know they just got a trade in she recommended that I come in to see before it was sold. I made an appointment and she went on the test drive with me. I loved the way the car handled. Plus, it was in great condition and had more features than I thought I would get in my desired price range. She did not hard sell me whatsoever. I knew when we got back from the test drive that it was perfect for me. I put down a deposit and made an appointment to return with paperwork for my loan application. Bob Whay, the finance manager, was fantastic. He checked with several lending sources and found an extremely favorable rate with a payment where I wanted it to be. I knew I wanted an extended warranty, tire & wheel coverage and GAP insurance. He explained what those covered and the benefits. The pricing was very reasonable, so it was a no brainer to get all three. Lastly, I don't want to leave out the managers, Brent Straub and Linzie Foster, and the owner, Craig Suntrup, All of them greeted me shortly after I arrived and made me feel valued as a customer. The entire dealership team at BMW of West St. Louis is top notch. You can be sure when the time comes to purchase my next car this dealership is where I will go. I have already referred a few friends to Veronica. It's rare to find a salesperson who is professional, fair, friendly and genuinely cares about her customers, but Veronica has all of those qualities. More

Report | Print