Brent Straub | Page 7

This is the second vehicle I have acquired from BMW of West St. Louis. I leased a new BMW from this dealership 3 years ago. They did an excellent job with the lease process and service after that sale. West St. Louis. I leased a new BMW from this dealership 3 years ago. They did an excellent job with the lease process and service after that sale. I turned in the leased car and bought a used car this time. Kyle Ray made the lease turn in process quick and easy. He was extremely professional and friendly. Veronica Tran was my salesperson for this purchase. I cannot say enough good things about Veronica. I gave her a list of my needs and wants. Shortly after that she called me to let me know they just got a trade in she recommended that I come in to see before it was sold. I made an appointment and she went on the test drive with me. I loved the way the car handled. Plus, it was in great condition and had more features than I thought I would get in my desired price range. She did not hard sell me whatsoever. I knew when we got back from the test drive that it was perfect for me. I put down a deposit and made an appointment to return with paperwork for my loan application. Bob Whay, the finance manager, was fantastic. He checked with several lending sources and found an extremely favorable rate with a payment where I wanted it to be. I knew I wanted an extended warranty, tire & wheel coverage and GAP insurance. He explained what those covered and the benefits. The pricing was very reasonable, so it was a no brainer to get all three. Lastly, I don't want to leave out the managers, Brent Straub and Linzie Foster, and the owner, Craig Suntrup, All of them greeted me shortly after I arrived and made me feel valued as a customer. The entire dealership team at BMW of West St. Louis is top notch. You can be sure when the time comes to purchase my next car this dealership is where I will go. I have already referred a few friends to Veronica. It's rare to find a salesperson who is professional, fair, friendly and genuinely cares about her customers, but Veronica has all of those qualities. More

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Great experience, dealership worked hard to earn our business, sales associate Veronica Tran did an excellent job getting the sale through and making sure we were taken care of, Thanks Veronica !!! Woul business, sales associate Veronica Tran did an excellent job getting the sale through and making sure we were taken care of, Thanks Veronica !!! Would certainly recommend her and the dealership to others!! More

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Very attentive, friendly, down to earth team. Knowledgeable sales and excellent work on explaining the somewhat complicated technology inside the X5. Give all a thumbs up! Knowledgeable sales and excellent work on explaining the somewhat complicated technology inside the X5. Give all a thumbs up! More

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In the last 3 years, I've leased 2 BMW's from Brandon Giganti at BMW of West St. Louis. Both experiences with him were exceptional. It's a rare thing when you can go to a car dealership without any anxie Giganti at BMW of West St. Louis. Both experiences with him were exceptional. It's a rare thing when you can go to a car dealership without any anxiety or the feeling that you're being taken advantage of. Both times, he made the process effortless and gave me a very fair price without all the haggling and deception. The first time, I ordered a 430xi from the factory, and he did a great job tracking the progress and keeping me updated. The second time, which was just this week, I found the X3 that I wanted in stock. It's so amazing to be able to go in and get a car without having to spend your entire day in an exhausting, nerve wracking process. Turning in my previous lease was a breeze, and then the lease signing process with Bob Whay was a smooth and painless as well, free from pressuring you into buying a bunch of options. Of course the add-on options are offered, but without the aggressive sales push. The whole BMW of West St. Louis experience has been exceptional. Altogether, The dealership's service is outstanding as well, and my favorite part is the option of a loaner with pickup and dropoff of my car. That puts this dealership over the top, and I love telling my friends about that amazing bonus. For someone that has very little spare time, that level of service is huge. I've now leased 3 BMW's from them over the past 6 years, and from start to finish I have been thrilled. It's also a rare thing when you feel comfortable recommending a dealership to a good friend. I've done that multiple times without any reservations, and one friend that actually ended going there had the same fantastic experience as well. As long as BMW keeps making extraordinary cars, and BMW of West St. Louis keeps treating their customers like friends, I'll be a customer for life. More

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Josh delivered what everyone else promised! A great experience from start to finish and he made it fun!! If you want a BMW go see Josh and BMW of West St. Louis! experience from start to finish and he made it fun!! If you want a BMW go see Josh and BMW of West St. Louis! More

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Bought my first BMW, a new X3. Veronica Tran was professional and responsive throughout the process. I’m a totally satisfied customer and would gladly refer business to Veronica if the opportunity professional and responsive throughout the process. I’m a totally satisfied customer and would gladly refer business to Veronica if the opportunity arises. Thanks!!! More

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I purchased my vehicle in October of 2020. I decided not to write a review at that time because the sales manager (Linzie Foster) tried to make things right. However, here I am disappointed with the servic to write a review at that time because the sales manager (Linzie Foster) tried to make things right. However, here I am disappointed with the service from this dealership...once again. Disappointment #1 It started with the lack of communication from my salesman. We had an agreed upon a day and time to pick up my car. The day of nothing....CRICKETS!. He did not return my call until 6:00 pm the night I was supposed to pick up only to tell me there has been a recall and now I won't get my car until the following week. Disappointment #2 Pick up my car 5 days later was told everything was completed. YAY! Pick up the car and as I am driving home I see the odometer with a lot more miles than was on it just days prior. So, I quickly call my husband and ask him to get out our paperwork... am I losing my mind here? Nope! The car had 1,100 more miles put on it in the last few days that it had been supposedly, "in the shop across the street." Hmmm...how does that happen? My next call was to Brent Straube to ask him how this happened when my car has been sitting in the shop? One would think his response would have been, "I have no idea, I'm so sorry let me look into this." Again, Nope! Instead, he very sternly changed his tone of voice and said he didn't know and basically said are you kidding me? To me an extra 1,100 miles put on a car that I had already signed the paperwork for and is in my name now should not been driven for the last 5 days for someone to rack up any additional miles. Brent was not nice and very rude he said, "I guess I will rewrite your paperwork." Clearly, he was very put off about this situation and talked to me like a dog. Paperwork was rewritten. They "claim" my salesman wrote down the wrong information on my original paperwork. I test drove the car it only had just turned 19K miles now it had over 20K. Not OK! Disappointment #3 I am now home, remember I picked up my car in the evening.(I live an hour away.) I was VERY clear with my salesman that the car needed to be detailed. He made every promise to me that it would be perfect when I picked up. Pull my car into the garage and start to look it over... I know I should have done this at the dealership but by the time we got everything done and was with the genius to go over all the functions of the car I was ready to go. And there it was...car had not been detailed at the minimum a light vacuum. I could write my name on the dust on the dashboard. This time I did not call Brent or my salesman. I called and asked to speak to the sales manager. Linzie called me back he was very apologetic for the lack of communication, Brent's behavior and now car not detailed. Linzie gave me 2 free oil changes and a full detail service to make up for all of this. He even met me in my hometown to give me my new paperwork. Disappointment #4 Fast forward to today, June 9, 2021. I made an appointment for an oil change and to now get my detail done that was not done back in October. Rick, in service had kept communication with me and called this morning to tell me that "I have 3 guys that tackled your car this morning and the detail was done." YAY! The porter was going to be on his way with my car. Of course, I'm super excited...my car is going to be so clean..CAN'T WAIT to see it. The porter arrives and I immediately notice the car had not been detailed....literally my car was NOT touched on the outside or inside. Not vacuumed, not washed, not ANYTHING! They have now had my car for 2 days over an hour away with more miles and gas used for nothing. When I called Rick of course, he has no idea he "thought" they detailed it? It's been over an hour since I talked to him and someone will call me back...at this point I'm not even confident they changed my oil like they said they did. Please make sure you snap a pic of the miles your car has on it and make sure the car is in the exact condition it should be in before you drive it off the lot. This was my first experience at a "high end dealership" I sure did expect a lot more than what I got! Good Luck! More

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Great experience from start to finish! If you are in the market for a car, you owe it to yourself to meet Veronica Tran at BMW of West St. Lous. Veronica and the rest of the team were awesome! Special tha market for a car, you owe it to yourself to meet Veronica Tran at BMW of West St. Lous. Veronica and the rest of the team were awesome! Special thanks also to Bob Wray who made finalizing the deal and completing the paperwork fast and easy! More

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We are very satisfied with our buying experience from BMW of West xx. Louis. We were greeted at the door and immediately helped by a sales person. Dzevad Hamitic was knowledgeable and personable. Be sure t of West xx. Louis. We were greeted at the door and immediately helped by a sales person. Dzevad Hamitic was knowledgeable and personable. Be sure to ask for Dzevad when you’re ready to buy a car at BMW of West xx. Louis . More

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Great experience working with the friendly people at BMW of West St Louis! Would most definitely work with them again for any future car needs. of West St Louis! Would most definitely work with them again for any future car needs. More

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