Brent Stump | Page 24

Rav 4 2011 service on oct 24-invoice 479165; Brenton Tump deceived me; they didnt change transmission oil neither the filter. He is a lier… He told me Toyota did not recommend the transmission filter; not t deceived me; they didnt change transmission oil neither the filter. He is a lier… He told me Toyota did not recommend the transmission filter; not true; bad advisor;I took the car to a mechanic I know and he reported the oil has not been changed; new filter and oil replaced- no more Service at this location More

by LUISMIRANDA Verified Customer Verified Customer

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Not the best experience I've had there. Service guy was unclear and seemed rushed. Service guy was unclear and seemed rushed. More

by PATTIMOSELEY Verified Customer Verified Customer

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My service representative Brenton was awesome. He was professional, personable, and very efficient. Thank you! He was professional, personable, and very efficient. Thank you! More

by Kelly0814 Verified Customer Verified Customer

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I highly recommend Cobb county Toyota. All my experiences have been positive. I regularly use their service department. I only give a one star rating to DealerRater. I answered everythin All my experiences have been positive. I regularly use their service department. I only give a one star rating to DealerRater. I answered everything earlier, but couldn’t submit it since I didn’t have my password saved. DealerRater needs to be replaced by a company that measures up to the excellent dealership I deal with. More

by ashtoncarpentersmith Verified Customer Verified Customer

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Excellent service:The damaged mirror on the passenger side was replaced by a new and installed mirror. Thanks side was replaced by a new and installed mirror. Thanks More

by EPGABILL Verified Customer Verified Customer

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I was disappointed that I never received a call from the service department, after dropping off my car the night before. I finally called around 3:30pm to check. I was told the service was completed. When I service department, after dropping off my car the night before. I finally called around 3:30pm to check. I was told the service was completed. When I picked up my car after 5pm, I was disappointed to discover that no emissions test had been done, even though I requested it and the service advisor checking me out agreed that I had checked the emissions box. It gives the impression that not every customer is treated with the same level of effort. Now I have to go somewhere else to get my emissions done. More

by CTNAVALTA Verified Customer Verified Customer

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We dropped our Highlander off at Cobb County Toyota on a Sunday evening after experiencing a dead battery, and by 10am the next morning battery was replaced and we were driving home. It doesn’t get any bett Sunday evening after experiencing a dead battery, and by 10am the next morning battery was replaced and we were driving home. It doesn’t get any better than that! Thanks for such great service! More

by RUMPLES Verified Customer Verified Customer

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Said it would be done in 90 minutes, and oil change was done in 75 minutes. done in 75 minutes. More

by cthomasbeer Verified Customer Verified Customer

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Wait time was perfect and service was great. Waiting room was clean and well maintained. Waiting room was clean and well maintained. More

by WHITECHARLES9365 Verified Customer Verified Customer

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Generally good customer service. Service is usually efficient. The service representatives are generally good with recommending services. Service is usually efficient. The service representatives are generally good with recommending services. More

by taacollins Verified Customer Verified Customer

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