Brent Totten | Page 2

Shop here first! You'll be impressed! Mikayla was great to work with. Didn't rush you and assures you are "comfortable' with the entire process. Follows through with courtesy calls and ema Mikayla was great to work with. Didn't rush you and assures you are "comfortable' with the entire process. Follows through with courtesy calls and emails in case there are questions regarding your purchased vehicle. I'll be back next Summer as my wife wants a Honda Passport. By the way, GREAT coffee too! More

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Ram purchase This is my second vehicle purchasing from Wilde East Towne Honda. The staff is always attentive and friendly. Thank you Wilde and Leticia for making This is my second vehicle purchasing from Wilde East Towne Honda. The staff is always attentive and friendly. Thank you Wilde and Leticia for making my vehicle purchase easy. More

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Friendly relatable sales team Bryar Harper and the various management and finance people that helped us were amazing. They even jumped through hoops to speed the processing of our Bryar Harper and the various management and finance people that helped us were amazing. They even jumped through hoops to speed the processing of our purchase, since we had tickets to an event and had underestimated the time it would take to process everything. We love the car, and the experience felt clean and above-board and good! Thanks to everyone! More

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2015 Silverado 3500 From my first conversation with Dylan to finalizing my deal with Shawn the staff was top notch to deal with. I did not personally meet Shawn but he c From my first conversation with Dylan to finalizing my deal with Shawn the staff was top notch to deal with. I did not personally meet Shawn but he carefully covered all the bases with Bryar and Brent. Samir was also friendly and efficient at closing. I enjoyed the experience of dealing with people who make promises and then deliver on their word. More

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Great experience purchasing with the help of Jesse It was great to work with a Jesse, he kept the experience casual and was well informed about the used Civic I was interested in. You can tell he's wil It was great to work with a Jesse, he kept the experience casual and was well informed about the used Civic I was interested in. You can tell he's willing to listen and help, what more could you ask for! Great buying experience! More

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Sale of a used car I was very pleased with the the SERVICE of East Towne Honda. They worked very hard to get the best deal for us. I feel it was a great deal. I was very pleased with the the SERVICE of East Towne Honda. They worked very hard to get the best deal for us. I feel it was a great deal. More

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Excellent People, Good Service Overall I was very satisfied with my experience of buying a used car at Wilde East Towne Honda. The people with whom I worked in the process of purcha Overall I was very satisfied with my experience of buying a used car at Wilde East Towne Honda. The people with whom I worked in the process of purchasing a vehicle were nice, informed, and there to meet my needs. My only issue, and the reason for a four-star rating instead of the five-star I was nearly compelled to grant, is the long periods of waiting that could be avoided if Wilde East Towne would focus a bit more on the efficient organization of its staff. Staff were available during this time, and yet, we sat for extended periods of time at multiple occasions that could have been easily avoided. If this were implemented, Wilde East Towne would easily receive the five-star rating it so nearly deserves. More

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Best Experience ever. I found Wilde Honda was very help full and courteous they knew there jobs were to make the car buying experience as easy and fast as possible. It rank I found Wilde Honda was very help full and courteous they knew there jobs were to make the car buying experience as easy and fast as possible. It ranks as my best experiences ever in purchasing a vehicle. I would recommend this dealer ship and its employees to anyone who is looking to purchase! Read Less More

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Great place to buy a car I moved to Madison in the middle of January and the very next day the front wheel of my car broke off. Yikes. I ended up taking a taxi to a dealership I moved to Madison in the middle of January and the very next day the front wheel of my car broke off. Yikes. I ended up taking a taxi to a dealership (always a bad sign in regards to negotiation) down the road and had a pretty bad experience with a rather pushy and inexperienced dealer. When I left that dealership I went to Wild East Towne and met with Leticia. She was the opposite of the other dealership and great in every way: she was knowledgeable about every car on the lot and spent more than an hour helping me determine what car would best suit my needs. She also went out and scraped the ice off the windows and warmed up 5 or 6 different cars for me to test drive. She was never pushy and gave me plenty of space to surf the net, price compare, call friends and ask further questions. I was on the fence between several cars and she patiently went through all of my finance options for each car and did not try to push me one way or the other. I ended up settling on a used Suburu that had just come on the lot and would need a repair before it could be sold, and Leticia asked manager Brent if I could borrow the lot van for a few days until the new car was ready and he very kindly agreed. The long and short of it is that she went above and beyond to make sure I was taken care of and that I would be happy with my purchase. Once I had chosen a car and decided to buy it, Leticia had me fill out my paperwork with a manager on duty who would then try to sell me on their insurance policies. Because I was buying a used car with only a 30-day limited warranty, Wild East Towne management tried to sell me several different "added" insurance policies--on the paint, the drive train, and everything else. I understand that they have to offer them--and that they likely make a lot of their money on the back end of these insurance policies--but this was by far the least enjoyable part of the process. I declined all of the added insurance options, much to the dismay of the manager at that time, and had to sign dozens of "refusal of insurance" forms that feel designed to intimidate the buyer to buy insurance they might not need (as I will already keep full coverage on the car). I took the car back on the last day of my 30 day limited warranty to double-check it one last time for what I thought was an odd noise, and they checked it over one last time for free--all the while being very quick and friendly. One couldn't ask for more from their service department which is also quite comfortable and well-stoked with delicious beverages. I will certainly take my car back to their shop should I need any other services on it in the future. Many thanks again, Leticia! I'm happy to be back on the road having had such a positive experience at a car dealership. More

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Subaru New to Madison, came in looking for a vehicle that would be in my needs and price range. My car broken down few days after I moved to Madison. Came t New to Madison, came in looking for a vehicle that would be in my needs and price range. My car broken down few days after I moved to Madison. Came to Wilde East Towne Honda and Leticia helped me find the perfect car for me. She made the prices easy. More

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