Brent Totten | Page 3

Great place to buy a car I moved to Madison in the middle of January and the very next day the front wheel of my car broke off. Yikes. I ended up taking a taxi to a dealership I moved to Madison in the middle of January and the very next day the front wheel of my car broke off. Yikes. I ended up taking a taxi to a dealership (always a bad sign in regards to negotiation) down the road and had a pretty bad experience with a rather pushy and inexperienced dealer. When I left that dealership I went to Wild East Towne and met with Leticia. She was the opposite of the other dealership and great in every way: she was knowledgeable about every car on the lot and spent more than an hour helping me determine what car would best suit my needs. She also went out and scraped the ice off the windows and warmed up 5 or 6 different cars for me to test drive. She was never pushy and gave me plenty of space to surf the net, price compare, call friends and ask further questions. I was on the fence between several cars and she patiently went through all of my finance options for each car and did not try to push me one way or the other. I ended up settling on a used Suburu that had just come on the lot and would need a repair before it could be sold, and Leticia asked manager Brent if I could borrow the lot van for a few days until the new car was ready and he very kindly agreed. The long and short of it is that she went above and beyond to make sure I was taken care of and that I would be happy with my purchase. Once I had chosen a car and decided to buy it, Leticia had me fill out my paperwork with a manager on duty who would then try to sell me on their insurance policies. Because I was buying a used car with only a 30-day limited warranty, Wild East Towne management tried to sell me several different "added" insurance policies--on the paint, the drive train, and everything else. I understand that they have to offer them--and that they likely make a lot of their money on the back end of these insurance policies--but this was by far the least enjoyable part of the process. I declined all of the added insurance options, much to the dismay of the manager at that time, and had to sign dozens of "refusal of insurance" forms that feel designed to intimidate the buyer to buy insurance they might not need (as I will already keep full coverage on the car). I took the car back on the last day of my 30 day limited warranty to double-check it one last time for what I thought was an odd noise, and they checked it over one last time for free--all the while being very quick and friendly. One couldn't ask for more from their service department which is also quite comfortable and well-stoked with delicious beverages. I will certainly take my car back to their shop should I need any other services on it in the future. Many thanks again, Leticia! I'm happy to be back on the road having had such a positive experience at a car dealership. More

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Subaru New to Madison, came in looking for a vehicle that would be in my needs and price range. My car broken down few days after I moved to Madison. Came t New to Madison, came in looking for a vehicle that would be in my needs and price range. My car broken down few days after I moved to Madison. Came to Wilde East Towne Honda and Leticia helped me find the perfect car for me. She made the prices easy. More

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Talk to Conor Kuhnau before you buy your next used car I had a great experience with Conor in the used car department. He was candid and put up with hundreds of my questions - got me into the car we wanted I had a great experience with Conor in the used car department. He was candid and put up with hundreds of my questions - got me into the car we wanted and gave us a good deal. I'm several months after the purchase and still happy - Conor took all of my follow-up questions. Great experience by everyone at the dealership. I encourage anyone to include Conor and Wilde East Towne in your search for a Honda or any used car. More

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Love my new Pilot Very easy buying experience buying my new Honda Pilot. Leticia made the buying process easy. Check Leticia at Wilde if you are In the market for a veh Very easy buying experience buying my new Honda Pilot. Leticia made the buying process easy. Check Leticia at Wilde if you are In the market for a vehicle. More

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Awesome experience We are living the dream. We have been treated great from the time we walked in. Thank you to every one. Very friendly atmosphere. We will be back for We are living the dream. We have been treated great from the time we walked in. Thank you to every one. Very friendly atmosphere. We will be back for all the right reasons. More

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Dreams do come true! Conor was the one to make my experience awesome and he assured me that he could make a dream come true. And with the help of the awesome team work at Conor was the one to make my experience awesome and he assured me that he could make a dream come true. And with the help of the awesome team work at East Towne Honda that is exactly what they did! Thank-you! More

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Awesome sales rep We met Daniel Kippert when we decided to start looking at cars. He was very informative and not your average car salesman that follows you around and We met Daniel Kippert when we decided to start looking at cars. He was very informative and not your average car salesman that follows you around and hassles you. He was professional yet down to earth and very willing to work with us. He listened to what we wanted. We were very surprised that he had been there under a year as we both thought that he was a senior salesman. We also want to mention how wonderful the finance person, Karen, was. She was very helpful, informative and non judgemental. Thanks to all of Wilde East Honda but especially to Dan and Karen. I will definitely recommend you. Troy and Lisa More

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No stress here. Alex and the whole crew at Wilde East Towne Honda are great! Knowledgeable, friendly, helpful, patient and fun are just a few words we can use to des Alex and the whole crew at Wilde East Towne Honda are great! Knowledgeable, friendly, helpful, patient and fun are just a few words we can use to describe Alex. Purchasing a vehicle with 4 kids in tow can be a stressful experience, but it wasn't. We couldn't be happier with our new to us van and the care we received from Alex. Thank you so much Alex, Brent and Peter for your help and patience with our crew! More

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Not accurate, one member not polite We drove to Madison from 2 hours away so before we decided to make the trip I asked the salesman if he could look over the vehicle to tell me if there We drove to Madison from 2 hours away so before we decided to make the trip I asked the salesman if he could look over the vehicle to tell me if there were any chips, scratches or dings. His words were extremely clean, immaculate, no damage interior or exterior. I don't think he could have looked at the vehicle because the passenger side had noticeable scratches and dings as well as the hood had chips from I'm assuming rocks. I understand on a 4 year old vehicle some of this is expected however don't tell me it is very, very clean. So we drove it and looked it over, and while we were out they were supposed to look at our vehicle to give us a trade in value. While being out for 30 min with the test drive, we got back and they had not looked at ours or knew where it was even. Now they could say they were busy on Saturday but when they did look it over, it took 2 minutes, no running of the vehicle or any mechanic looking it over and 1 minute looking it up on KBB. So than we talked numbers and they told us what they would give us for our vehicle and that was a fair price, but they tried to brag it up like any salesman would do I guess, but it was an 11 year old van. We knew the value. Than they started talking about financing with them even though we had financing in place already. I told them I was not interested in financing but they told us we would need to listen to the financing options anyway. Their financing options at first were 6.9% compared to what I had was 1.9% through my local credit union. So obviously I'm assuming they get some kick back from these financiers. We told them what we needed to be at for price and they implied that we were low balling them. I don't think asking $1500 off of the price listed is a low ball offer but maybe people actually pay what the dealerships ask. Than our salesman brought our offer to his sales manager. So at this point we made a verbal offer. Than he came back after a couple minutes and said they wanted to know how serious we were and that we needed to make a written offer. So the way it was explained was if we would agree today we would get our vehicle for the total of $2900 off the vehicle, $1400 for trade in and $1500 off the vehicle price. We said yes, that is our number we need. So we wrote that down, signed it and were told that the dealership already agreed to this. Salesman walked away to bring offer back to his sales manager and we were under impression that we had just purchased a vehicle. He came back after 5 minutes and had a number that was $1100 apart from what we just signed. We were very confused as to what just happened, and our salesman acted just as confused even though he was the one with the information. So he brought the sales manager over, and he was very rude, acting as though we were wasting his time, we explained exactly what happened and he said too bad that's not what we do here. We told him the salesman told us we had the vehicle for what was written down on paper, and he said basically he was wrong and that's not how things work here. My wife and I were obviously upset and felt like this was a bait and switch that had just happened. They attempted to ask what we needed to get the deal done and I stated give us the price that you already agreed to and we will have a deal. He countered and came up $200. So now we are still $900 apart from the price we thought they agreed to. And ultimately we left. More

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Fantastic laura was amazing! Working with a first time car buyer and letting us know everything we needed to know and more. I will definitely be recommending th laura was amazing! Working with a first time car buyer and letting us know everything we needed to know and more. I will definitely be recommending this dealership to others and will be coming back for all my car purchases! More

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