Brent Waters

Amy replied and called to confirm what I was looking for. Brent came back to me with an estimate on a new lease which was outrageously high. I asked for a better deal but I was essentially told "go fish!", so I did and leased the same type of vehicle for significantly less at MB of Wilmington, DE. There, we worked with EJ Willard, no BS, and picked up the vehicle two days ago. ...good luck, MB of Cherry Hill sales force. Since we live only 3 miles from you, I guess you'll see us for servicing of the Mercedes we leased at MB of Wilmington. Oh, the irony!!!

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Let me start off by saying this has been one of the WORST experiences with a dealership I have ever had. I cannot believe that this dealership has a staff full of people who really do not care besides Amy (she’s in online marketing which sucks because she was so nice, I almost felt like she was a manager) I dealt with 2 different sales people and the attitude they gave me felt like they had something better to do. I understand staffing may be short, but the sales people always thought they were right. Brent verbatim told me that he has sold over thousands of cars and I should not tell him how to do his job, and I should have not put him on blast to the manager. If he has sold thousands of cars and I only bought 1, this being my first, shouldn’t the sales person ask me questions too, like when I would like to take delivery? Or how I would like to give my down payment? Nope. Brent only started talking to me and gave me his cell phone number after the fact I contacted the Yanni who is the manager. Yanni had told me he would get me the tracking number for FedEx so I can see when the package will be arriving to my house, but I never got the tracking number. They stated they would over night it on Friday, so I could have it by Saturday or Monday the latest. I got the paperwork in the mail sent to me, but they spelt my name wrong (they had my license on file, which is a government issued ID) I ended up canceling this deal because they all were just saying sorry to me and not really solving the problem. This dealership really needs to figure out the customer service aspect of their business. I ended up getting a call from Richard after I sent him two emails in the same day, the first email he did not contact me, but the second email I sent I told him to contact me, and the conversation did nothing for me besides a sorry, they lost the business and future business. Mercedes corporate will be involved for in this matter as well.

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