Brett Bakken | Page 6

I have been using this dealership for YEARS. This was my first experience with Jenn and she was amazing! I have worked with Scott for as many years back as I can remember. He is amazing as we This was my first experience with Jenn and she was amazing! I have worked with Scott for as many years back as I can remember. He is amazing as well, and so is Brett. There is a reason I keep purchasing vehicles from them! Now on a not so positive note, I do have to say that the detailers who cleaned up my car from the factory, did a terrible job. It was filthy! More

by sharonbever Verified Customer Verified Customer

Report | Print

Jay was professional and took us through the process easily and helped us find a vehicle that meets our needs. Luther Brookdale helped us get the vehicle we know would be good for Aly. The Kia Sportage easily and helped us find a vehicle that meets our needs. Luther Brookdale helped us get the vehicle we know would be good for Aly. The Kia Sportage is in great condition and the mileage is low for a 6 year old vehicle. It runs great. Thanks for a great deal and experience. More

by hlletofsky Verified Customer Verified Customer

Report | Print

Our experience was great! No high pressure sales, just helpful service and information. Chad was great to work with! He always responded ASAP to any of my texts/calls. His No high pressure sales, just helpful service and information. Chad was great to work with! He always responded ASAP to any of my texts/calls. His attentiveness to us was above & beyond. His knowledge of Wranglers gave us confidence in him and the vehicle. Brett was also great! His experience with a Jeep hybrid was nice as he told us about some things to know since we were first time hybrid owners. We have been bringing our Jeeps to this dealership for a long time and this Wrangler purchase experience ensures we will continue to come here. I feel that they will take good care of us and our cars! Top notch job Chad & Brett! Sincerely, Diane & Al Swintek More

by bearpaw24 Verified Customer Verified Customer

Report | Print

After my accident, I was relieved to receive great service among a stressful time. Their communication was efficient and clear. They walked me through changes in my warranty, GAP protection, communica service among a stressful time. Their communication was efficient and clear. They walked me through changes in my warranty, GAP protection, communicating with my insurance adjuster etc. I feel I was very supported and taken care of...and I love my vehicle! More

by danielson.jazmin Verified Customer Verified Customer

Report | Print

This is my 4th car I bought. Brett Bakken and Chad were awesome! Highly recommend Brett Bakken and Chad were awesome! Highly recommend More

by TRISTADANYEL Verified Customer Verified Customer

Report | Print

Chad got me into the right vehicle that fit all my needs. He listened and made sure I got the best deal! He listened and made sure I got the best deal! More

by Karissa Feist-Curtis Verified Customer Verified Customer

Report | Print

From first contact to test drive to signing the purchase agreement we had a good experience and are happy with our new vehicle. agreement we had a good experience and are happy with our new vehicle. More

by standinontherock Verified Customer Verified Customer

Report | Print

They need to understand the meaning of customer service. I waited for 2+ hours when my loan had already been approved by my bank but Andre insisted that I do it his way. He told me that banks don't unders I waited for 2+ hours when my loan had already been approved by my bank but Andre insisted that I do it his way. He told me that banks don't understand car loans and that's all that car dealerships do. Pretty sure banks know and understand car loans! While I waited for 2+ hours, I was not offered a beverage or anything. I was very sick and just wanted to go home. Was sent home with less than 1/4 tank of gas. The wiper blades on front and back were never checked to see if they were in good condition. I also called Mike and left him a couple of messages to return my call and never did. I finally asked the receptionist to connect me to him directly. When I finally got to speak to him on the phone, he had never even checked to see I had called or listened to my voicemail. If he hadn't listened to mine, who else did he not listen to voicemails or return calls. After finally being able to speak with Mike, I finally felt heard. He fixed my wipers and put in a full tank of gas along with putting in a service order to fix my heated steering wheel. But it shouldn't have taken that long. Those things should've been done right away. That is what good customer service is. More

by staceylynnae Verified Customer Verified Customer

Report | Print

Everything was great. The one surprise was the $300 tacked on for the brake plus light. If it’s the case you put it on all vehicles, maybe add it to the website sales pri The one surprise was the $300 tacked on for the brake plus light. If it’s the case you put it on all vehicles, maybe add it to the website sales price. More

by millers2 Verified Customer Verified Customer

Report | Print

Chad and Brett did a great job communicating and pulling everything together to make it a quick and enjoyable experience. everything together to make it a quick and enjoyable experience. More

by Jason Verified Customer Verified Customer

Report | Print